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Troubleshooting
Built-in MOTION EYE Camera
!
The following Q & A entries apply to models with a built-in MOTION EYE camera only. See the online specifications to find out whether your model is
equipped with the camera.
Why does the viewer window show no images or poor-quality images?
❑ The built-in MOTION EYE camera cannot be shared by more than one software application. If another software
application is using the camera, exit the application before using the built-in MOTION EYE camera.
❑ The video memory of your computer may be insufficient for displaying images from the built-in MOTION EYE camera.
Lowering the resolution or reducing the colors of the LCD screen might help.
❑ The viewer window may show some noise, for example horizontal streaks, if you view a rapid-moving object. This is
normal and does not indicate a malfunction.
❑ If the problem persists, restart your computer.
Why are captured images poor in quality?
❑ The images captured under the fluorescent light may show reflections of light.
❑ A dark portion in captured images may appear as a noise.
❑ If the lens protection cover is dirty, you cannot take a clear shot. Clean the cover. See Handling the Built-in MOTION
EYE Camera (page 165).
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