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Software Help and Support
When you have questions about your computer and the preinstalled software, check with these software publishers to
access troubleshooting support from the publisher's Web site, by e-mail, or by telephone.
Your computer may not be supplied with all of the software discussed in this section, depending on the system
configuration you purchased. To view the specific software preinstalled on your computer, see the online specifications
sheet.
Adobe
®
Acrobat
®
Reader
®
, Photoshop
®
Elements (On selected models), Premiere
®
LE (On selected models)
(Adobe Systems Inc.)
Web site http://www.adobe.com/
phone 206-675-6126 (fee-based support)
fax 206-628-5737
hours M-F, 6 AM-5 PM PST
Adobe
®
Photoshop
®
Elements (Trial Version available on selected models)
(Adobe Systems Inc.)
Web site http://www.adobe.com
America Online
®
(America Online, Inc.)
Web site http://www.aol.com
phone 800-827-6364
hours 7 days a week, 24 hours a day
EarthLink
SM
Total Access
®
(EarthLink, Inc.)
Web site http://help.earthlink.net/techsupport
phone 800-395-8410
hours 7 days a week, 24 hours a day
Microsoft
®
Windows
®
XP, Internet Explorer, Outlook
®
Express, Works (On selected models) Office XP (On selected
models)
(Microsoft Corp.)
Web site http://www.sony.com/pcsupport
McAfee Antivirus
(Norton Utilities.)
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