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16
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains
Not using correct cycle for
fabric type.
Use a higher soil level cycle option and warmer wash temperature
to improve cleaning.
If using Rapid Wash cycle, wash only a few items.
Use Power Wash, Whites, or Heavy Duty cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly onto load.
Not washing like colors
together.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Small amount of water
still in dispenser after
cycle
Normal dispenser operation. It is normal for small amounts of water to remain in dispenser.
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overll dispenser, which causes immediate dispensing.
Always select Fabric Softener option to assure proper dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load, or use liquid HE detergent.
Use only liquid chlorine bleach in the bleach dispenser.
Residual powder in dispenser. In wash water temperatures colder than 15.6° C (60° F), some
detergents do not dissolve well. Soils may be difcult to remove.
To avoid, select a warmer wash temperature if possible, depending
on your load, or use liquid HE detergent.
Fabric Damage Sharp items were in pockets
during wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have
tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if the
load is tightly packed.
Load garments in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Liquid chlorine bleach may
have been added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up bleach
spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Odors Clean washer maintenance not
done as recommended.
Run the Clean Washer with affresh
®
cycle after every 30 washes.
See “Washer Care” in “Washer Maintenance.”
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See “Washer Care” section.
Lid Locked light is on
The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
A cycle was stopped or paused
using the Start/Pause/Unlock
button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
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