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25
PROBLEM POSSIBLE CAUSE WHAT TO DO
Coffee not hot
enough
•
Cups not pre-
heated.
•
Rinse cups under hot water outlet and place on cup
warming tray.
•
Milk not hot
enough (if making
cappuccino or latté
etc).
•
Increase the milk temperature in settings menu.
No crema
•
Coffee beans are
stale.
•
Use freshly roasted coffee beans with a 'Roasted On'
date and consume between 5-20 days after that date.
Not enough
milk texture
•
Steam wand is
blocked.
•
Refer to 'Cleaning the Steam Wand', page 20.
•
Different brands and types of milk and milk
alternatives will texture differently. You may need to
adjust the froth level accordingly.
Too much coffee
extracted
•
Coffee is ground
too coarsely.
•
Shot duration/
volume needs to be
adjusted.
•
Adjust the grind size to a lower number to make the
grind size slightly finer.
•
Customise extraction time by touching the
'Single'/'Double' button.
Not enough
coffee extracted
•
Coffee is ground
too finely.
•
Shot duration/
volume needs to be
adjusted.
•
Adjust the grind size to a higher number to make the
grind size slightly coarser.
•
Customise extraction time by touching the
'Single'/'Double' button.
Amount of
coffee extracted
has changed,
but all settings
are the same.
•
As coffee beans
age, the extraction
rate changes and
can affect the shot
volume.
•
Adjust the grind size to a lower number to make the
grind size slightly finer.
•
Customise extraction time by touching the
'Single'/'Double' button.
•
Use freshly roasted coffee beans with a 'Roasted On'
date and consume between 5-20 days after that date.
BES990_ANZ_IB_A16.indd 25 16/12/2016 9:56 am
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