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19
Vacation or Extended Time Without Use
Troubleshooting
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code with your mobile device, or visit http://kitchenaid.custhelp.com. In Canada,
visit www.kitchenaid.ca (website may not be compatible with some mobile devices).
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
KitchenAid Brand Home Appliances
Whirlpool Canada LP
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
To reduce the risk of property
damage
■ If you will not be using the dishwasher during the summer months, turn off the water
and power supply to the dishwasher.
■ Make sure the water supply lines are protected against freezing conditions. Ice
formations in the supply lines can increase water pressure and damage your
dishwasher or home. Damage from freezing is not covered by the warranty.
■ When storing your dishwasher in the winter, avoid water damage by having your
dishwasher winterized by authorized service personnel.
PROBLEM SOLUTION
DISHWASHER DOES
NOT RUN
NOTE: It is normal for the dishwasher to repeatedly pause several times during a cycle.
If the Start/Resume light is blinking, close the door and push START/RESUME.
Be sure the door is closed and latched.
Be sure you have disabled Sleep Mode by pressing either START/RESUME or CANCEL, or opening and
closing the door before selecting your cycle/option.
Check that there is not an interference with large casserole dishes and the wash system at the back of
the dishwasher. Adjust loading as necessary to ensure door is closed and latched.
Be sure you have selected a cycle. (See “Cycle and Option Descriptions” section.)
Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.
If lights other than Start/Resume blink and the unit will not run, you will need to call for service.
DETERGENT REMAINS IN
THE DISPENSER OR
TABLET IS ON BOTTOM
OF TUB
Check for dishware such as cookie sheets, cutting boards, or large containers, etc., that may be
blocking the detergent dispenser from opening properly.
Be sure your detergent is fresh and lump free.
Be sure the cycle has completed (the Clean light is on). If it has not completed, you will need to resume
the cycle by closing the door and pressing START/RESUME.
CYCLE RUNS TOO LONG NOTES:
■ To use less water and reduce energy consumption you will encounter cycles that typically run for up
to 3 hours.
■ A water heater setting of 120°F (49°C) is best, the dishwasher will delay longer while heating cooler
water.
■ Some options will add time to the cycle. (See “Cycle and Option Descriptions” section.) The
ProDry™ or Heat Dry option adds approximately ¹⁄₂ hour.
Try the 1 Hour Wash cycle.
Run the hot water at a faucet close to the dishwasher before starting the cycle.
DISHWASHER NOT DRYING NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a porous surface
which tends to collect water droplets. Towel drying may be necessary.
Use of rinse aid along with the ProDry™ or Heat Dry option is needed for proper drying.
Proper loading of items can affect drying. (See specific loading instructions within this guide.)
Glasses and cups with concave bottoms hold water. This water may spill onto other items when
unloading.
■ Unload the bottom rack first.
■ Locate these items on the more slanted side of the rack for improved results.
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