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9
• Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
• If this happens, follow the instructions in ‘Looking for blockages’.
• NOTE: Large items may block the tools or wand inlet. If this happens, do not
operate the wand release catch. Switch ‘OFF’ and unplug. Failure to do so could
result in personal injury.
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could result
in personal injury.
• Leave to cool down for 1-2 hours before checking the filters or for blockages.
• Clear any blockage before restarting.
• Look for blockages in the wand, airways and cleaner head.
• To release the hose from the machine, you will need to remove the wand.
• Open the wand release cap.
• Pull the wand up and away from the handle.
• Press the red release button in the connecting collar and remove the wand from
the hose.
• Remove the clear bin and cyclone unit. Then release the hose from the appliance
by pressing the red tab on the base of the hose –you can see it from the front of
the appliance.
• Check for blockages in the hose.
• Beware of sharp objects when checking for blockages.
• To refit the hose, align the guides on the base of the hose with the channels in the
neck of the airway. Ensure the red tab faces the front of the appliance. Push the
hose on. It will click into place. To refit the wand follow the instructions above in the
‘Assembly’ section.
• To remove the base plate to access an obstruction, see ‘Base plate – disassembly/
reassembly’.
• To look for blockages in the front airway between the ball and the cleaner
head you will need to remove the cleaner head: see ‘Base plate – disassembly/
reassembly’ below on how to do this.
• To look for blockages in the rear airway between the ball and the cleaner head you
will need to release the hose. Hold and slide the red cuff out. Check thoroughly for
blockages and slot back into place.
• Beware of sharp objects when checking for blockages.
• To look for blockages in the ball, open the clear plastic inlet on the top.
• Refit all parts securely before using.
• Clearing blockages is not covered by your guarantee.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you will need to
remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions below to
remove the brush bar. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson helpline or visit the website.
• Clearing brush bar obstructions is not covered by your guarantee.
BASE PLATE – DISASSEMBLY/REASSEMBLY
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Lay the appliance on its front.
• Detach the red ‘C’ clip which is on the connection between the cleaner head
and the appliance. It is quite firm, but do not pull it off roughly. Use a constant,
firm pressure.
• Pull the cleaner head away from the appliance. Use a constant, firm pressure.
• On the cleaner head there are two dials: turn each a quarter- turn anti- clockwise
until it clicks.
• Put the cleaner head onto its back:
– lift up the top edge of the base plate, so it rotates to the upright position
– lift out.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate, hinge it closed.
• To secure the base plate:
– press the base plate close to the cleaner head
– secure the first dial by turning it a quarter-turn clockwise until it clicks
and engages
– repeat with the second dial.
• Refit the red ‘C’ clip onto the cleaner head. The flatter edge of the clip fits against
the cleaner head. It is easier to slide one lug into its slot before the other.
• Lay the appliance on its back.
• Attach the cleaner head by sliding it on to the connections on the lower front part
of the ball. Ensure the electrical plug on the cleaner head fits into the twin–block
connection on the body of the appliance, which is directly above the airway. Push
firmly: the cleaner head will click into place.
BRUSH BAR - TROUBLESHOOTING
• If the brush bar has stopped spinning, follow the instructions 'Brush bar – clearing
obstructions'. Alternatively, visit the website or contact a Dyson expert on the
Dyson Helpline.
• To view a short online video visit:
– UK - www.dyson.co.uk/dc41brushbarmaintenance
– ROI - www.dyson.ie/dc41brushbarmaintenance
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials. Recycle
where possible.
• This marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the environment
or human health from uncontrolled waste disposal, recycle it responsibly to
promote the sustainable reuse of material resources. To return your used device,
please use the return and collection systems or contact the retailer where
the product was purchased. They can take this product for environmentally
safe recycling.
GUARANTEE TERMS AND CONDITIONS
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE.
After registering your 5year guarantee, your Dyson appliance will be covered
for parts and labour for 5years from the date of purchase, subject to the terms
of the guarantee. If you have any questions about your Dyson appliance, call the
Dyson Helpline with your serial number and details of where/when you bought
the appliance. Most questions can be solved over the phone by one of our trained
Dyson Helpline staff.
Visit www.dyson.co.uk/support (UK) or www.dyson.ie/support (ROI) for online help,
support videos, general tips and useful information about Dyson.
If your Dyson appliance needs a service, call the Dyson Helpline so we can discuss
the available options. If your Dyson appliance is under guarantee, and the repair is
covered, it will be repaired at no cost.
Your serial number can be found on your rating plate which is behind the clear bin.
PLEASE REGISTER AS A DYSON APPLIANCE OWNER
The guarantee for this product is 2 years from the date of purchase. Please register
your guarantee within 30 days of your purchase date. To help us ensure you
receive prompt and efficient service, please register immediately after purchase.
Please keep the receipt showing the date of purchase.
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online at www.dyson.co.uk/register (UK) or www.dyson.ie/register (ROI).
• Telephone the Dyson Helpline on 08002980298 (UK) or 014757109 (ROI).
• Complete the enclosed form and post it to us.
• By registering online or by phone you will:
– Protect your investment with a two year parts and labour guarantee.
– Receive helpful tips on using your machine.
– Get expert advice from the Dyson Helpline.
– Be the first to hear about our latest inventions.
• Registering only takes a few minutes and all you need is your serial number.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED GUARANTEE.
WHAT IS COVERED
• The repair or replacement of your Dyson machine (at Dyson’s discretion) if it is
found to be defective due to faulty materials, workmanship or function within
5 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
• Where this machine is sold outside of the EU, this guarantee will only be valid if the
appliance is used in the country in which it was sold.
• Where this machine is sold within the EU, this guarantee will only be valid (i) if the
appliance is used in the country in which it was sold or (ii) if the appliance is used in
Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the United
Kingdom and the same model as this appliance is sold at the same voltage rating
in the relevant country.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product where a defect
is the result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
carelessness or operation or handling of the appliance which is not in accordance
with the Dyson Operating Manual.
• Use of the appliance for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details of how to look
for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please contact the
Dyson helpline.
SUMMARY OF COVER
• The guarantee becomes effective at the date of purchase (or the date of delivery if
this is later).
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out will be chargeable. Keep your receipt or
delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not
extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
• Your information will be held by Dyson and its agents for promotional, marketing
and servicing purposes.
• If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please contact the Dyson Helpline.
• For more information on how we protect your privacy, please see our privacy policy
on the Dyson website.
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