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ENGLISH - 31
TROUBLESHOOTING
Symptom Solution
Poor sound quality
• Use a dierent music source.
• Connect a dierent device.
• Disconnect the second device.
• Disable any audio enhancement features on the device or
music app.
Speaker does not charge
• Make sure the connector on the cable is correctly aligned with
the connector on the speaker.
• Try another charging source.
• Secure both ends of the USB cable.
• If your speaker has been exposed to high or low temperatures,
let it return to room temperature and then try charging again.
• Reset your speaker (see page 32).
Microphone is not picking
up sound
• Make sure the microphone opening on the top of the speaker is
not blocked.
• Try another phone call.
• Try another compatible device.
• If the speaker was exposed to water, dry it out and try again.
Mobile device not
responding to button
presses
• For multi-press functions using the Multi-function button ,
vary the speed of presses.
• Full controls may not be available for some models.
• Try another compatible device.
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