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14
IF YOU EXPERIENCE POSSIBLE CAUSES SOLUTION
Nothing will operate. A household fuse has blown
or a circuit breaker has tripped.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not
operate.
This is the rst time the surface
burners have been used.
Turn on any one of the surface burner knobs to release air from
the gas lines.
The control knob is not set
correctly.
Push in knob before turning to a setting.
The burner ports are clogged. Clean clogged burner ports with a straight pin.
Surface burner ames
are uneven, yellow, and/
or noisy.
The burner ports are clogged. Clean clogged burner ports with a straight pin.
The burner caps are not
positioned properly.
Make sure cap is properly aligned with the burner.
Propane gas is being used. The cooktop may have been converted improperly. Contact
a trained repair specialist.
Surface burner makes
popping noises.
The burner is wet. Let it dry.
Burner sparks but does
not light.
There is continuous sparking, but
the burner does not light.
Make sure cap is properly aligned with burner.
If sparking continues, discontinue use of the surface burner and
contact a service technician.
Excessive heat around
cookware on cooktop.
The cookware is not the proper
size.
Use cookware about the same size as the surface cooking
area or surface burner. Cookware should not extend more
than 1/2" (1.3 cm) outside the cooking area.
Cooktop cooking results
not what expected.
The proper cookware is not being
used.
Use medium-to-heavy cookware made of the material that
cooks food the way you want. The best cookware should have
a at bottom, straight sides, and a well-tting lid.
The control knob is not set to the
proper heat level.
Set the Cooktop Control to HI, MED, or LO, depending upon
the type of cooking you want to do.
The cooktop is not level. The cooktop must be level for the griddle to operate properly.
See the Installation Instructions for leveling instructions.
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a
service call, refer to the “Warranty,” or visit https://jennair.custhelp.com. In Canada, visit http://www.jennair.ca.
TROUBLESHOOTING
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