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Solutions When "Not Supported" Message Appears
If the "Not Supported" message appears, try the following solutions:
• Make sure the computer's display resolution does not exceed the projector's resolution and frequency
limit. If necessary, select a different display resolution for your computer. (See your computer manual
for details.)
• As a test, try setting the computer's display resolution to the lowest possible setting, and then
gradually increase it as necessary.
• Check the input resolution under Projector Info in the Info menu and make sure that the projector
supports that resolution.
Parent topic: Solving Image or Sound Problems
Related references
Projector Setup Settings - Extended Menu
Supported Video Display Formats
Solutions When Only a Partial Image Appears
If only a partial computer image appears, try the following solutions:
• Try adjusting the image position using the Position menu setting.
• Select a different image aspect ratio in the Signal menu.
• Check the cables connecting the computer or video source to the projector. Try connecting different
cables.
• Check your computer display settings to disable dual display and set the resolution within the
projector's limits. (See your computer manual for details.)
• Check the resolution assigned to your presentation files to see if they are created for a different
resolution than you are projecting in. (See your software help for details.)
• Make sure you selected the correct Projection setting.
• If you are viewing a 3D image, make sure you selected the correct 3D format.
Parent topic: Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Supported Video Display Formats
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