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12 EN
7 Troubleshooting
Warning
• Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requestingservice.Iftheproblemremains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
• Ensure that the AC power plug of the unit
is connected properly.
• Ensure that there is power at the AC
outlet.
No sound
• Adjust the volume.
No response from the unit
• Disconnect and reconnect the AC power
plug, then turn on the unit again.
Cannot charge your mobile devices
• Make sure that the Apple device or
Android-powered device is connected
with the clock radio properly.
• Make sure that the clock radio is powered
on.
Poor radio reception
• Increase the distance between the product
and other electrical appliances.
• Fully extend the antenna.
Alarm does not work
• Set the clock/alarm correctly.
Clock/alarm setting erased
• Power has been interrupted or the power
plug has been disconnected.
• Reset the clock/alarm.
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