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EN
38
EN
26 - Solving Operational Problems
27 - Assistance or Service
Before contacting service, check the following to avoid unnecessary service charges.
Oven Problem Problem Solving Steps
Error F1030* or F2030* appears
in the display window.
A problem with latch mechanism occurred. Remove power and turn it back on again after
a few seconds. The oven should run a latch auto–test. If condition persists, note the code
number (in the EVENT LOG list) and contact service.
Other F__ Error appears in the
display window.
Remove power and turn it back on again after a few seconds. If condition persists, note the
code number (in the EVENT LOG list) and contact service.
The oven display stays OFF Turn off power at the main power supply (fuse or breaker box). Turn breaker back on.
If condition persists, call an authorized service.
Cooling fan continues to run after
oven is turned off
The fan turns off automatically when the electronic components have cooled sufficiently.
Oven door is locked and will not
release, even after cooling
Turn the oven off at the circuit breaker and wait a few seconds. Turn breaker back on.
The oven should reset itself and will be operable.
Oven is not heating Check the circuit breaker or fuse box to your house. Make sure there is proper electrical
power to the oven. Make sure the oven temperature has been selected.
Oven is not cooking evenly Refer to cooking charts for recommended rack position. Always reduce recipe temperature
by 25°F (15°C) when baking with Convection Bake mode.
Oven light is not working properly Replace or reinsert the light bulb if loose or defective. See Page 36. Avoid touching the
bulb glass with bare fingers as finger oil may cause bulbs to burn out prematurely.
Oven light stays on Check for obstruction in oven door. Check to see if hinge is bent or door switch broken.
Oven will not Self-Clean properly Allow the oven to cool before running Self-Clean. Always wipe out loose soils or heavy spill-
over before running Self-Clean. If oven is badly soiled, set oven for a four-hour Self-Clean.
See Preparing the Oven to Self-Clean, Page 31.
Clock and timer are not working
properly
Make sure there is proper electrical power to the oven. See the Clock and Timer sections
on Page 14.
Excessive moisture When using Bake mode, preheat the oven first. Convection Bake and Convection Roast will
eliminate any moisture in oven (this is one of the advantages of convection).
Porcelain chips When oven racks are removed and replaced, always tilt racks upward and do not force
them to avoid chipping the porcelain.
Service Data Record
For authorized service or parts information see paragraph
“WARRANTY for Home Appliances”.
For serial tag location see Page 5. Now is a good time to
write this information in the space provided below.
Keep your invoice for warranty validation.
Service Data Record
Model Number _________________________________
Serial Number __________________________________
Date of Installation or Occupancy __________________
Before contacting service, please check “Troubleshooting.” It may save you the cost of a service call.
If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial
number of your appliance. This information will help us to better respond to your request.
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