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8-20
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO RECEPTION
Transmission does
not begin at the
specified time.
Is the machine's clock set to the correct
time?
Set the clock to the correct time.
➞ System Settings > "Default Settings" > "Clock" >
"Clock Adjust"
Is a transmission in progress? If another transmission is in progress when the specified
time arrives, the timer operation will begin after that
transmission is finished.
Problem Point to check Solution
Another party sent a
fax but you did not
receive it.
Did a reception error occur? Depending on your region and line conditions,
communication may not be possible if your reception
speed is too fast. Lower the reception speed in the
system settings and ask the other party to try sending
the fax again.
➞ System Settings (Administrator) > "Image Send
Settings" > "Fax Settings" > "Fax Receive Settings" >
"Initial Reception Speed Setting"
Printing does not take
place after reception.
Does a message appear in the display
instructing you to add toner or paper?
(Printing is not possible when this
screen appears.)
Restore printing capability as instructed by the
message.
Does a password entry screen appear? "Hold Setting for Received Data Print" is enabled. Enter
the correct password with the numeric keys.
If you do not know the password, check with your
administrator.
Is forwarding (Inbound Routing function)
selected in the Web page for a received
fax?
When the Inbound Routing function is enabled in the
Web pages, received faxes are automatically forwarded
to a specified address. If "Print at Error" is selected
when Inbound Routing is enabled, received faxes will
only be printed when an error occurs. If you need to
print a received fax, ask your administrator.
The received image is
faint.
Is the original that was faxed also faint? Ask the other party to send the fax again using a
suitable (darker) exposure setting.
The machine does not
begin fax reception.
Has the reception mode been set to
"Manual Reception" in the system
settings?
When the reception mode is set to "Manual Reception",
the machine will not receive faxes automatically. To
have the machine receive faxes automatically, set the
reception mode to "Auto Reception".
➞ System Settings > "Fax Data Receive/Forward" >
"Fax Settings" > "Receive Setting"
Problem Point to check Solution
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