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8 Frequently
asked questions
(FAQ)
1. Headphones fail to charge.
Possible cause Solution
No battery
installed or
wrongly installed.
Install or replace batteries
properly (Fig.B).
No power
supply to
transmitter.
Make sure that the docking
station is connected to the
local mains power (Fig.C).
Headphones
wrongly placed
into the charging
dock.
Dock the headphones
properly and make sure that
the CHARGING indicator
is on (Fig.D).
2. No sound or distorted sound.
Possible cause Solution
Not set up
properly or
completed.
Make sure that the audio
cable is connected to
AUDIO OUT on the audio
device (Fig.E).
Low battery. Recharge the headphones
(Fig.D).
Audio device
is off.
Turn on the audio device.
Volume of
Analog/Digital
audio input is
too low/high.
Adjust the volume to a
higher/lower and non-
distorted level.
Receiver is too
far away from
transmitter.
Make sure that you use the
product within effective
range.
For further product support, please visit www.
philips.com/support.
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