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ENG
TROUBLESHOOTING
PROBLEM WHAT TO DO
Intermittent Bluetooth
connection
Clear the frames device list (see page 29). Connect again
(see page 28).
Move the mobile device closer to the frames.
No sound
Press play on your mobile device to make sure audio is playing.
Move your device closer to the frames and away from any
interference or obstruction.
Use a dierent music source.
Connect a dierent device (see page 28).
Poor sound quality
Use a dierent music source.
Connect a dierent mobile device.
Move the device closer to the frames and away from any
interference or obstructions.
Turn o any audio enhancement features on your device or your
audio/streaming app.
Microphone isn’t picking
up sound
Make sure the microphone opening on the right temple
isn’t blocked.
Try another phone call.
Try another compatible device.
Frames don’t charge
Secure both ends of the charging cable.
If the frames have been exposed to high or low temperatures,
let the frames return to room temperature and then try
charging again.
Try a dierent USB wall charger.
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