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11
Problem Possible Causes Solutions
Water leaking from the back
of the unit
Water inlet hose not properly
inserted
Water pressure is too high
Insert the inlet hose properly into the
water inlet port
The recommended water pressure is
58 PSI.
The compressor works ab-
normally with a buzzing
noise
The voltage is lower than rec-
ommended
Stop the unit and do not restart until
the voltage is normal
Water indicator light is on There is not enough water in
the reservoir
Press the ON/OFF button to shut off, fill
with water, wait for 3 minutes and press
the ON/OFF button again to restart
Ice full indicator light is on Ice bin is full to the top Remove some of the ice
Window display or indicator
lights are off
Blown fuse/ no power/blown
breaker
Replace fuse / turn power on
The ice made is too large
and with pieces sticking to-
gether
The water temperature in the
storage tray or ambient is too
low
Stop the unit and reset the ice mak-
ing cycle
Restart the machine after turning it off
Unit not dispensing ice Unit is turned off
Ice clumping together
Turn on the unit
When the ambient temperature is lower
than 59ºF, the small ice size is recom-
mended
Wait for ice to melt and restart opera-
tion
Unit not dispensing water Unit is turned off
No water in the water reservoir
Water inlet hose is not properly
connected
Turn on the unit
Add water using manual fill or direct
water connection method
Make sure water inlet hose is installed
properly
Ice appears cloudy Due to fast freezing or the water
quality , ice cubes may appear
"cloudy", this is trapped air in
the water and does not affect
the taste or quality of the ice.
This is normal
Not all freezing bars makes
ice
Amount of water in the reservoir
is insufficient
No water in the reservoir
When the unit is first started,
refrigerant may not be flowing to
all freezing bars
Make sure that water is at MAX level
before using the portable unit
Run the unit for a couple more cycles
and all bars should be frozen
Ice full indicator is on but ice
is not full
Ice full sensor is obstructed
Build up form on the sensor
Make sure that there are no obstruction
or objects aligned with the ice full sen-
sor
Remove the ice cubes from the ice bin
and close the lid
Use a mild vinegar solution to clean the
sensor
Conditions for ice making
cycle are right but no ice is
made
Refrigerant leaks/ sealed sys-
tem is blocked
Water pressure is not properly
set
Contact Whynter Service Department
The recommended water pressure is
58 PSI.
Error Code 1 is displayed Temperature Sensor is malfunc-
tioning
Contact Whynter Service Department
Error Code 2 is displayed Ice dispense wheel spring can-
not rotate
Control Board malfunction
Motor not working
Check if ice are blocking or obstructing
the ice dispense wheel spring.
Contact Whynter Service Department
TROUBLESHOOTING
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