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25
GB
A problem with your generator ?
If you have any problems or queries please call our Customer Relations team first for expert help and advice:
0845 602 1454 - UK
(01) 677 4003 - Ireland
or consult our website - www.tefal.co.uk
Problems
C auses
Solutions
The generator does not come on
a
nd the thermostat light and the
on/off switch are not illuminated.
The appliance is not switched on.
The “auto off” system is activated.
Check that your appliance is correctly plugged in
a
nd press the illuminated on/off switch.
Press the “restart” button.
Water runs out of the holes in
the soleplate.
Water has condensed in the
p
ipes because you are using
steam for the first time or you
have not used it for some time.
Press on the steam control button away from your
i
roning board until the iron produces steam.
The soleplate is not hot
enough.
Decrease the steam output while ironing at low
temperature (steam output control dial on the
c
ontrol panel). Wait for the thermostat light to go out before
activating the steam control button.
Contact an Approved Service Centre.
Water streaks appear on the
linen.
Your ironing board is saturated with water
because it is not suitable for use with a steam
generator.
Make sure you have a vented/mesh ironing board
White streaks come through
the holes in the soleplate.
Your boiler has a build-up of scale because it
has not been rinsed out regularly.
Rinse the anti-scale valve (see the “descaling
your generator” section).
Brown streaks come through
the holes in the soleplate and
stain the linen.
You are using chemical descaling agents or
additives in the water for ironing.
Never add this type of product in the water tank or
in the boiler (see for what water may be used). Contact an
Approved Service Centre.
Fabric fibres have accumulated in the holes of
the soleplate and are burning.
Clean the soleplate with a non-metallic sponge.
Your linen is not rinsed sufficiently or you have
ironed a new garment before washing it.
Ensure linen is rinsed thoroughly to remove any soap deposits or che-
micals on new garments which may be sucked up by the iron.
The soleplate is dirty or brown
and may stain the linen.
You are ironing at too high a
temperature.
See our recommendations regarding temperature
control setting.
You are using starch.
Always spray starch on the reverse side of the
fabric to be ironed.
There is no steam or there is
little steam.
The water tank is
empty (red light on).
Fill the water tank.
The steam output control dial is
set at minimum.
Increase the steam output (control dial on the
control panel).
The soleplate temperature is set to the
maximum.
The generator is working but steam is very hot and dry. As
a consequence, it is less visible.
The red “water
tank empty” light is on.
The water tank is empty.
Fill the water tank.
Steam escapes from the anti-
scale valve plug
The anti-scale valve plug has not been
tightened correctly.
Tighten the anti-calc valve plug correctly.
The anti-scale valve plug is damaged.
Contact an Approved Service Centre to order a new anti-
scale valve.
Steam or water escapes under
the appliance.
The generator is faulty.
Stop using the generator and contact an Approved
Service Centre.
1800118261 GTH GV8330-8360 ok_110x154 11/02/10 15:00 Page25
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