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Troubleshooting
Problem Possible Solutions
Sound is blurry or cuts out
momentarily.
• If you use an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.
Note:
• This product does not support decoding of DTS CD bitstreams. Playback of this format may
produce undesirable noise.
Network Issues
When the TV has difficulties in connecting to the Internet, these steps may help resolve the
problem.
Problem Possible Solutions
The TV cannot connect to
your network or apps.
• Make sure the TV has a network connection.
• Contact your Internet service provider.
The wireless network
connection fails.
• Make sure your wireless modem/router is on and connected to the
Internet.
The wireless network signal
is too weak.
• Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.
External Device Connection Issues
When the TV has difficulties with external device connection, these steps may help resolve the
problem.
Problem Possible Solutions
I have connected an external
source to my TV but I get no
picture and/or sound.
• Check whether the connection between the external device and your TV
is correct.
• Make sure you have made the correct selection of input source.
There is no signal or weak
signal in the cable box.
• If there is no signal occasionally, unplug cable from TV and re-plug after
60 seconds.
• If there is always no signal, or the signal cannot be restored after plugging
and unplugging, you can try Menu > HDMI Format if you select HDMI as
input, to confirm whether the signal can be recognized.
• Change to another HDMI port.
• Change to another HDMI cable.
There is no sound.
• Check if the Audio Out option in the menu is ARC/eARC, if not, you need
to check whether the external power amplifier device is connected to the
ARC port or optical port of the TV.
•
> Settings > Sound > Advanced Settings > Digital Audio
Out. You can try to select PCM, Dolby Digital, or Dolby Digital Plus.
• Whether the power amplifier device port is connected correctly.
• If you select HDMI as input, you can try Menu > HDMI Format
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