Loading ...
Loading ...
Loading ...
en Trouble shooting
12
3Trouble shooting
Tr oubl e s hoot i ng
Sometimes certain faults detected can be easily
resolved. Before calling the Technical Assistance
Service, bear in mind the following advice:
Fault Possible cause Remedial action
Electrical operation is gener-
ally impaired.
Defective circuit breaker. Check inside the fuse box to see if any of the fuses are
damaged. Replace if necessary.
The circuit breaker or one of the residual-current circuit
breakers has been triggered.
Check the control panel to see if the automatic circuit
breaker or a fault current switch has failed.
Automatic ignition is not work-
ing.
There may be remnants of food or cleaning agent resi-
dues trapped between the ignition plugs and the burners.
The spaces in between the ignition plugs and the burners
must be clean.
The burners are wet. Carefully dry the burner caps.
The burner caps have not been fitted correctly. Make sure that the caps have been fitted correctly.
The appliance is not earthed or has not been connected
correctly, or the earth cable is damaged.
Contact an electrician.
Automatic ignition is not work-
ing and the ”‚ or ”ƒ symbol
appears in the display.
The electronics have overheated. Switch the burners off or use only the lowest heat setting
until the electronics have cooled down sufficiently.
The burner flame is uneven. The burner parts have not been fitted correctly. Fit the burner parts to the relative burner correctly.
The burner slots are dirty. Clean the burner slots.
The gas does not appear to be
flowing correctly or there is no
gas being produced at all.
The gas supply has been shut off by the intermediate
valves.
Open the intermediate valves.
If gas is supplied by a gas cylinder, check that this is not
empty.
Replace the gas cylinder.
There is a smell of gas in the
kitchen.
The gas tap is open. Close the gas tap.
The gas cylinder has not been connected correctly. Make sure that the gas cylinder has been connected cor-
rectly.
Gas may be leaking. Close the central tap in the gas line, ventilate the room
and immediately call an authorised installer, who can
inspect the gas system and issue an installation certifi-
cate. Do not use the appliance until you are sure that gas
is not leaking from the system or the appliance.
The burner switches off as
soon as the control knob is
released.
The control knob was not held down for long enough. If the burner is switched on, hold the control knob down
for a few seconds longer.
The burner slots are dirty. Clean the burner slots.
”„, ”…, ”†, ”‡, ”ˆ, ”‰,
”Š appear in the display.
Electronics fault. Disconnect the hob from the power supply. Wait a few
seconds and then reconnect it. If the indicator remains lit,
contact the after-sales service.
The heat setting indicator in
the display continually devi-
ates from the heat setting that
was selected using the control
knob.
Incorrect calibration of the electronics. Carry out the calibration in accordance with the installa-
tion instructions.
Customer service en
13
4Customer service
Cus t omer servi ce
When contacting our Technical Assistance Service,
please provide the product number (E-Nr.) and
production number (FD) of the appliance. This
information is given on the specifications plate located
on the lower section of the hob and on the label in the
user manual.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Warranty conditions
In the unlikely event that the appliance is damaged or
does not meet your expectations in terms of quality,
please inform us as soon as possible. For the warranty
to be valid, the appliance must not have been tampered
with, or used inappropriately.
The applicable warranty conditions are those set out by
the company's representative office in the country of
purchase. Detailed information is available from retail
outlets. Proof of purchase must be presented to obtain
the benefits of the warranty.
We reserve the right to introduce changes.
7Environmental protection
Envi r onment al pr ot ect i on
If the ) symbol is shown on the specifications plate,
bear in mind the following instructions:
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly
manner.
The packaging of your appliance has been
manufactured using only the materials which are strictly
necessary to guarantee efficient protection during
transport. These materials are 100% recyclable, thus
reducing the environmental impact. You can also
contribute to caring for the environment by following the
advice below:
■ Dispose of the packaging in the appropriate
recycling bin.
■ Before you get rid of an old appliance, make sure
you disable it. Contact your local authority to find out
the address of your nearest recycling centre to
dispose of your appliance.
■ Do not pour used oil down the sink. Collect it in a
sealed container and take it to an appropriate
collection point or, failing that, place it in the rubbish
bin (it will end up in a controlled dump; this is
probably not the best option, but it will avoid
contaminating ground water).
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning
used electrical and electronic appliances
(waste electrical and electronic equipment -
WEEE). The guideline determines the
framework for the return and recycling of used
appliances as applicable throughout the EU.
Loading ...
Loading ...
Loading ...