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27
Water not
draining
down the
hose
The hose is fitted for
continuous drainage,
but the water still goes
into the tank
Negative air pressure in the room is pulling the water back into the dehumidifier overflow.
Insert a 3 mm hole into the top of the tube 25 mm down from the spout. This will
introduce air into the tube and balance out the air pressure.
Dirt is gathered in the internal tray. May need servicing.
If the fault persists then call the service centre
Dehumidifier
leaks water
onto the floor
Usually means that the
dehumidifier is not on a
level surface or that the
filter has not been
cleaned often enough
and dirt has fallen into
the internal tray
dehumidifier.
Check that the water bucket is not cracked by filling it with water and placing it on kitchen
paper on the kitchen side.
Check if filters are clean
If the fault persists then call the service centre
Machine not
switching off
the heater
when desired
humidity is
reached
Temperature and
relative humidity sensor
that reads the room
reading is unable to
read the correct
readings
Clean the filter and blow the air sensor with a hover or hairdryer on the COLD setting to
clear the sensor of dirt
Unplug the dehumidifier for 10 minutes to reset PCB and then turn back on.
If the fault persists then call the service centre
On pressing
power off fan
still works for
around
minutes and
switches off
Unit is drying/cooling
internally before going
in off mode
Normal operation. DO NOT remove power until this has finished.
Note: when the fault cannot be solved by the solutions above, please contact the service centre for help, do not attempt repairs.
FREQUENTLY ASKED QUESTIONS
WHY DOESN’T THE UNIT WORK /OR STOPS SUDDENLY?
The water tank may be full or displaced. Empty the tank and carefully replace in the unit to rectify.
WHY DOES IT REQUIRE EMPTYING VERY REGULARLY?
When you first use your dehumidifier, it will work harder to reduce the room humidity down to 50%RH (SMART mode
or the desired humidity set in dehumidifier mode). This is the time when it will produce the most water and as such will
require emptying most frequently (even 2-3 times /day). As the room becomes dryer, the dehumidifier will collect less
water and it will take longer to fill the tank, this is perfectly normal. When the target relative humidity has been reached
the dehumidifier will stop collecting water and will operate for longer periods in fan-only mode, this is normal operation.
The intelligent logic of your machine will save you money.
WHAT DESIRED HUMIDITY SHOULD I SET THE DEHUMIDIFIER TO?
Unless you are using the unit to dry clothes, we recommend setting the desired humidity to between 50 and 60%.
For unoccupied properties, garages and etc, set the unit 60-70%RH with the fan in normal or sleep mode according to
your needs. That will ensure minimum power consumption while preventing moisture-related issues.
THE ROOM HAS REACHED THE DESIRED HUMIDITY, BUT STILL HAVING PROBLEMS WITH CONDENSATION
If you find that you still have condensation on your windows or you need to dry the air further, set the unit to 40%RH or
continuous mode with the fan set to turbo mode. This may be necessary if you have single glazed windows, the house
is poorly insulated or if the outside air temperature drops towards freezing. Using the unit in turbo mode will add more
heat to your room and reduce your heating bill as dry air will heat quicker
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