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16
ENGLISH
If the cooktop detects an internal/external error or a wrong connection, it will display
an error message with a code on the display panel and will stop functioning. These
codes will allow you to identify the cause of the error and help you nd the solution
to the problem. If the problem has been solved, the error message will disappear and
you will be able to continue using your cooktop. If the error persists, please call our
customer service for assistance at 1-855-928-6748.
E0: Internal circuit error.
Self-help: Call our customer service department for assistance.
E1: There is no cookware on the ceramic plate or incompatible cookware
is being used.
Self-help: Place the cookware on the cooktop. Check if the cookware is
compatible with a magnet.
E2: Overheating protection on IGBT (Insulated-Gate Bipolar Transistor).
Self-help: The temperature of IGBT is higher than 180°F and this E2 error will
appear in the display, the unit will shut itself off and turn its internal
fan on. Please wait till the fan stops running, unplug the unit and then
plug in again to restart.
E3: Electronic control of excess voltage.
Self-help: Please make sure the appliance is connected to the voltage indicated
on the rating label.
E4: Electronic control of low voltage.
Self-help: Please make sure the appliance is connected to the voltage indicated
on the rating label.
E5: The sensor underneath the ceramic glass has opened or has short
circuited.
Self-help: Please call our customer service department for assistance.
E6: The sensor of IGBT (Insulated-Gate Bipolar Transistor) has opened
or has short circuited.
Self-help: Please call our customer service department for assistance.
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