Loading ...
Loading ...
Loading ...
SECTION 3 CONSUMER INFORMATION
8
SECTION 3
GENESIS CONSUMER ASSISTANCE PROCESS
We are dedicated to achieving the highest level of consumer
satisfaction with our product through quality design and
workmanship and customer service. Your Authorized Retailer
of Genesis Branded Products is in the best position to assist
you with your sales, service or parts needs.
In the event you have a concern with your vehicle, being able
to provide the information below will be helpful in seeking
assistance:
- Name and address
- Vehicle model and model year
- Date of purchase
- Vehicle Identication Number
(a 17-Digit number found on driver’s side dashboard)
- Current mileage
- Selling and servicing dealer
- Service history of your vehicle
- Brief description of concern
- Day/evening telephone number
- What you are seeking
We recommend you use the following steps to resolve your
vehicle's performance or servicing concerns:
1) First, speak to the Service Advisor at the dealership. This
person is in the best position to respond to your concerns.
2) Should you require additional assistance, speak with the
Service Manager or General Manager at the dealership.
3) After consulting with your dealership, if you feel additional
clarification or help is needed, write or call Genesis
Customer Care:
Genesis Customer Care
PO Box 20850
Fountain Valley, CA 92728
844-340-9741
Genesis Customer Care representatives are available
Monday through Friday, between the hours of 5:00 AM and
7:00 PM PST and Saturday and Sunday between 6:30 AM
and 3:00 PM PST (English). For Customer Care assistance
in Spanish or Korean, representatives are available Monday
through Friday between 6:30 AM and 3:00 PM PST. They are
prepared to answer any questions regarding your Genesis
branded vehicle and may also provide assistance in getting
your concern resolved through the dealership.
Genesis 18MY(Main).indd 8 2017-01-09 오후 12:14:21
Loading ...
Loading ...
Loading ...