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EN
13
8 - Solving Operational Problems
Before contacting service, check the following to avoid unnecessary service charges.
PROBLEM PROBLEM SOLVING STEPS
Ignition will not operate
Is the power supply cord
unplugged?
Plug into a grounded 3 prong outlet.
Has a household fuse been blown
or has the circuit breaker been
tripped?
Replace the fuse or reset the circuit.
Surface burners will not operate
Is the power supply cord
unplugged?
Plug into a grounded 3 prong outlet.
Has a household fuse been blown
or has the circuit breaker been
tripped?
Replace the fuse or reset the circuit.
Surface burners will not operate
Is this the first time the surface
burners have been used?
Turn on any one of the surface burner knobs to release air from the gas lines.
Is the control knob set correctly? Push in knob before turning to a setting.
Are the burner ports clogged? See “Super Sealed Surface Burners” section.
Surface burner flames are uneven yellow and/or noisy
Are the burner ports clogged? See “Super Sealed Surface Burners” section.
Are the burner caps positioned
properly?
See “Super Sealed Surface Burners” section.
Is propane gas being used? The appliance may have been converted improperly. Contact a service technician.
Surface burner makes popping noiseas
Is the burner wet? Let it dry.
Is the cap and gas spreader
positioned correctly?
Make sure the alignment pins are properly aligned see “Super Sealed Surface Burners”
section.
Excessive heat around cookware on cooktop
Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element or surface burner.
Cookware should not extend more than 1 in (2.5 cm) outside the cooking area.
Cooktop cooking results not what expected
Is the proper cookware being
used?
See “Cookware” section.
Is the control knob set to the proper
heat level?
See “Setting the Control Knobs” section.
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