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E12
For questions or support, please visit www.sunbeambedding.com.
Frequently Asked Questions
ABOUT YOUR HEATED BEDDING PRODUCT
Q Who should NOT use the heated blanket, heated mattress pad or heated throw?
A The following people should NOT use the heated blanket, heated mattress pad
or warming throw:
• An infant
• A child
• An incapacitated or immobile person
• A paraplegic
• A quadriplegic
• A diabetic
• Anyone insensitive to heat such as a person with poor blood circulation
• Anyone who cannot clearly understand the instructions and/or operate the controls
Q What do I do if my pet chews the cord, I lose my control or the control does not operate
properly?
A Please stop using the heated product immediately. Call our Consumer Service number
listed under How to Obtain Warranty Service and ask for instructions on how and where to send
the heated product.
Q My control feels warm to the touch. Is this a problem?
A No. The control will feel warm to the touch when functioning properly.
Q My heated blanket/heated mattress pad/heated throw doesn’t heat properly.
A Your heated product is not a heating pad. It will not feel hot to the touch when laid out flat
in a normal manner. Try the following fold test to see if it is operating
properly:
1 Fold the heated blanket, heated mattress pad or warming throw 3
times over.
2 Make sure the control cord is connected to the module and then plug
the power cord into an outlet.
3 Turn on your heated product, then turn the control to the highest
setting and wait 5 to 7 minutes.
4 Put your hand between the folds and you should feel the blanket/ mattress pad/throw
warming up.
Caution: DO NOT continue the test for more than 7 minutes. DO NOT attempt to make any internal
adjustments to this appliance. If you have tried all of the solutions above and the heated product
still doesn’t work, stop using it immediately, disconnect the power cord and contact Consumer
Care.
Sunbeam HeatedBedding IB_17ESM1.indd 12 2/3/17 09:09
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