USER GUIDE
NZ AU US CA GB IE
DISHDRAWER
TM
DISHWASHER
DD60 and DD24
Double and Single models
This user guide is an accompaniment to your ‘Quick start guide’ which is included
with your dishwasher.
For operating instructions, see your ‘Quick start guide’. If you no longer have your
‘Quick start guide’, you can download it from our local website, listed on the back cover.
Refer to your ‘Quick start guide’ for information on:
●
Starting a wash
●
Wash programs and when to use them
●
Controls
●
Dos and don’ts of loading
●
Preference options and how to change their settings
1
CONTENTS
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this user guide may not be available in all markets and are subject
to change at any time. For current details about model and specification availability in
your country, please go to our website www.fisherpaykel.com or contact your local
Fisher & Paykel dealer.
Safety and warnings 2
Caring for your dinnerware 9
Operating instructions
Wash modifiers (some models only) 10
Racking features 14
Loading suggestions 20
Water hardness and dishwashing 21
Wash programs and detergent quantities 22
Adding detergent 23
Using rinse aid 27
Water softener (some models only) 28
Preference options 30
User maintenance instructions 34
Troubleshooting 39
If there is a fault 37
How to attend to a fault 44
Warranty and service 48
Wash program data 49
Standards tests 52
2
Your dishwasher has been carefully designed to operate safely during normal
dishwashing procedures. Please keep the following instructions in mind when you are
using your dishwasher.
SAFETY AND WARNINGS
IMPORTANT SAFETY INSTRUCTIONS
• WARNING! - When using your dishwasher, follow
basic precautions, including the following:
• Read all instructions before using the dishwasher.
• The information in this manual must be followed to
minimise the risk of fire or explosion or to prevent
property damage, personal injury or loss of life.
• Use the dishwasher only for its intended function as
described in this user guide and in your ‘Quick start
guide’.
• This appliance is intended to be used in household
and similar applications such as:
– staff kitchen areas in shops, offices and other
working environments;
– farm houses;
– by clients in hotels, motels and other residential
type environments;
– bed and breakfast type environments.
• NSF 184-Certified residential dishwashers are not
intended for licensed food establishments.
• Use only detergents or rinse aid recommended
for use in a domestic dishwasher and keep them
out of reach of children. Check that the detergent
dispenser(s) is empty after the completion of each
wash program.
• When loading items to be washed, locate sharp
items so that they are not likely to damage the
internal lid of the dishwasher and load sharp knives
with the handle up to reduce the risk of cut-type
injuries.
3
SAFETY AND WARNINGS
• Do not touch the filter plate (in the dishwasher base)
during or immediately after use, as it may be hot.
• Do not operate your dishwasher unless all enclosure
panels are properly in place.
• Do not tamper with the controls.
• Do not abuse, sit on, stand in or on the drawer or
dish rack of the dishwasher.
• The drawer should not be left in the open position
since this could present a tripping hazard.
• The foldaway cup racks are designed to support
cups, glasses and kitchen utensils. When the
foldaway cup racks are in the drawer do not lean on
or use them to support your body weight.
• To reduce the risk of injury, do not allow children to
play in or on the dishwasher.
• Under certain conditions, hydrogen gas may be
produced in a hot water heater system that has not
been used for two weeks or more. HYDROGEN GAS
IS EXPLOSIVE. If the hot water system has not been
used for such a period, before using the dishwasher,
turn on all hot water taps and let the water flow
from each for several minutes. This will release any
accumulated hydrogen gas. As the gas is flammable,
do not smoke or use an open flame during this time.
• Remove the door to the washing compartment
when removing an old dishwasher from service or
discarding it.
• Some dishwasher detergents are strongly alkaline.
They can be extremely dangerous if swallowed.
Avoid contact with the skin and eyes and keep
children away from the dishwasher when the door is
open. Check that the detergent dispenser is empty
after completion of the wash program.
4
SAFETY AND WARNINGS
IMPORTANT SAFETY INSTRUCTIONS
Installation
• This dishwasher must be installed and located
in accordance with the Installation instructions
before it is used. If you did not receive Installation
instructions with your dishwasher, you can order
them by calling your Authorised Repairer or
download them from our local Fisher & Paykel
website, listed on the back cover.
• Installation and service must be performed by a
qualified technician.
• If the power supply cord is damaged, it must be
replaced by a dealer or Authorised Repairer or a
similar qualified trades person in order to avoid a
hazard.
• Ensure the dishwasher is secured to adjacent
cabinetry using the brackets provided. Failure to
do so may result in an unstable product, which may
cause damage or injury.
• Do not operate this appliance if it is damaged,
malfunctioning, partially disassembled or has
missing or broken parts, including a damaged power
supply cord or plug.
• Do not store or use petrol, or other flammable
vapours and liquids in the vicinity of the dishwasher.
• Connect to a properly rated, protected and sized
power supply circuit to avoid electrical overload.
• Make sure that the power supply cord is located
so that it will not be stepped on, tripped over or
otherwise subject to damage or stress.
• Do not install or store the dishwasher where it will
be exposed to temperatures below freezing or
exposed to weather.
• Do not use an extension cord or a portable electrical
outlet device (e.g. multi-socket outlet box) to
connect the dishwasher to the power supply.
5
SAFETY AND WARNINGS
• This appliance must be grounded. In the event of a
malfunction or breakdown, grounding will reduce
the risk of electric shock by providing a path of
least resistance for electric current. This appliance
is equipped with a cord having an equipment-
grounding conductor and a grounding plug. The
plug must be plugged into an appropriate outlet
that is installed and grounded in accordance with all
local codes and ordinances. WARNING - Improper
connection of the equipment-grounding conductor
can result in a risk of electric shock. Check with a
qualified electrician or service representative if you
are in doubt as to whether the appliance is properly
grounded. Do not modify the plug provided with the
appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified technician.
• If the dishwasher is installed as a permanently
connected appliance:
GROUNDING INSTRUCTIONS - This appliance must
be connected to a grounded metal, permanent
wiring system, or an equipment-grounding
conductor must be run with the circuit conductors
and connected to the equipment-grounding terminal
or lead on the appliance.
• Connected models only:
• This device complies with part 15 of the FCC Rules.
Operation is subject to the following conditions:
(1) This device may not cause harmful interference;
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
• Do not change or modify the wireless
communication device in any way. Changes or
modifications not expressly approved by Fisher &
Paykel could void the user’s authority to operate the
equipment.
6
SAFETY AND WARNINGS
IMPORTANT SAFETY INSTRUCTIONS
Maintenance
• Disconnect the appliance from the power supply
before any cleaning or maintenance.
• When disconnecting the appliance pull the plug
rather than the power supply cord or junction of
cord to avoid damage.
• Do not repair or replace any part of the appliance
or attempt any servicing unless specifically
recommended in this user guide. We recommend
that you contact Customer Care to arrange service.
See your ‘Service and warranty’ booklet for contact
details.
• Keep the floor around your appliance clean and dry
to reduce the possibility of slipping.
• Keep the area around/underneath your appliance
free from the accumulation of combustible materials,
such as lint, paper, rags and chemicals.
• Models with a remote control: Do not attempt to
recharge, short-circuit, disassemble, heat or throw
the remote control battery into a fire. Dispose of an
old battery responsibly, keeping it out of reach of
children.
7
SAFETY AND WARNINGS
Operational
• Under no circumstances should you open the drawer
whilst the dishwasher is in operation.
• Always press the
button OR knock on the front
of the drawer (DD*I models only) to pause and wait
until you hear the four additional beeps before
opening the drawer.
• The dishwasher must be used with the motor
assembly, filter plate, drain filter and spray arm in
place. To identify what these parts are, see drawings
in section ‘User maintenance instructions’ of this user
guide.
• Take care when loading the drawer not to load
dishware items so they prevent the internal lid from
properly sealing with the drawer. Items should be
placed so they do not protrude above and/or forced
into the drawer, otherwise a service call may result.
• Cleaning and user maintenance shall not be done by
children without supervision.
• Do not allow children to play inside, on or with this
appliance or any discarded appliance.
• If the dishwasher is not being used for long periods
of time, turn the electricity and water supply to the
dishwasher off.
8
SAFETY AND WARNINGS
• Household appliances are not intended to be played
with by children. Children of less than 8 years
old must be kept away from the appliance unless
continuously supervised. This appliance can be
used by children aged from 8 years and above, and
persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge,
if they have been given supervision or instruction
concerning the use of the appliance in a safe way
and they understand the hazards involved.
• If a dishwasher cleaner is used, we would strongly
recommend a wash program with detergent should
be run immediately afterward, to prevent any
damage to the dishwasher.
• The dishwasher is designed for washing normal
household utensils. Items that are contaminated by
petrol, paint, steel or iron debris, corrosive, acidic
or alkaline chemicals are not to be washed in the
dishwasher.
• Do not wash plastic items unless they are marked
“dishwasher safe” or equivalent. For plastic
items not so marked, check the manufacturer’s
recommendations.
9
CARING FOR YOUR DINNERWARE
The combination of high temperatures and dishwasher detergent may cause damage
to some items if they are washed in the dishwasher. Remember, if in any doubt about
any aspect concerning items washed in the dishwasher, follow the instructions from the
manufacturer of the items, or wash the item by hand.
Cutlery & silverware
All cutlery and silverware should be rinsed immediately after use to prevent tarnishing
caused by some foods. The Rinse wash program is useful for this. Silver items should not
come into contact with stainless steel, eg other cutlery. Mixing these items can cause
staining. Remove silver cutlery from the dishwasher and hand dry it immediately after
the program has finished.
Aluminium
Aluminium can be dulled by dishwasher detergent. The degree of change depends on
the quality of the detergent or aluminium.
Other metals
Iron and cast iron objects can rust and stain other items. Copper, pewter and brass tend
to stain.
Woodware
Wooden items are generally sensitive to heat and water. Regular use in the dishwasher
may cause deterioration over time. If in doubt, wash by hand.
Glassware
Most everyday glassware is dishwasher safe. Crystal, very fine and antique glassware
may etch and will develop a cloudy appearance. You may prefer to wash these items by
hand.
Plastics
Some plastics may change shape or colour with hot water. Check manufacturer’s
instructions about washing plastic items. Dishwasher safe plastic items should be
weighed down so they do not flip over and fill with water or fall through the base rack
during the wash.
Decorated items
Most modern china patterns are dishwasher safe. Antique items, those with a pattern
painted over the glaze, gold rims or hand painted china may be more sensitive to
machine washing. If in doubt, wash by hand.
Glued items
Certain adhesives are softened or dissolved in machine washing. If in doubt, wash by
hand.
10
Along with setting the wash program, you may select one of the following the
additional options:
●
Extra dry: Increases the final rinse temperature and the length of the drying phase for
improved drying performance.
●
Quick: Uses additional water and energy for a faster wash time, while maintaining wash
performance.
●
Sanitize: Raises the water temperature during the rinse phase to sanitize dishes. Ideal
for washing items such as baby bottles and preserving jars.
Note:
●
Only one modifier can be set at a time
●
Not all modifiers are available for every wash program. If a wash modifier is not
available for the chosen wash program, then that modifier cannot be selected.
DD*C MODELS:
DD*D AND DD*I MODELS:
WASH PROGRAM MODIFIER AVAILABLE
Heavy Extra Dry Quick Sanitize
Normal Extra Dry Quick Sanitize
Normal Eco ---
Fast Extra Dry - -
Delicate Extra Dry Quick -
Rinse ---
WASH PROGRAM MODIFIER AVAILABLE
Heavy Extra Dry Quick Sanitize
Medium Extra Dry Quick Sanitize
Eco ---
Fast Extra Dry - -
Delicate Extra Dry Quick -
Rinse ---
OPERATING INSTRUCTIONS
WASH MODIFIERS (SOME MODELS ONLY)
11
WASH MODIFIERS (SOME MODELS ONLY)
DD*C MODELS:
To set a wash modifier
1 Make sure the dishwasher is on and detergent (and rinse aid if necessary) has been
added.
Double models only: Check the correct drawer is selected, or press
to change.
2 Press to select a wash program.
3 Press to scroll through the wash modifier options.
●
The selected wash modifier indicator will light up on the display.
●
Press to start the wash
DD*D AND DD*I MODELS:
To set a wash modifier
1 Make sure the dishwasher is on and detergent (and rinse aid if necessary) has been
added.
2 Press to select a wash program.
3 Press to scroll through the wash modifier options.
●
The selected wash modifier indicator will light up on the display.
●
Press to start the wash and close the drawer.
12
Using sanitize
The sanitize wash modifier adjusts the wash program to meet the conditions required by
Section 6, NSF 184 for sanitization to occur.
While sanitize is running, the wash program is monitored to ensure that these conditions
are met.
IMPORTANT!
●
Only programs utilising the sanitize wash modifier are certified to meet the conditions
required by Section 6, NSF 184. Other wash programs may not reach the temperatures
required for sanitization to occur. See table on previous page for wash programs that
have sanitize available
●
For sanitization to occur, the temperature of the water needs to reach 70
0
C/158
0
F.
Check that all items are ‘dishwasher safe’ before running the sanitize modifier.
●
If the wash is interrupted or the water supply is turned off during the program, then
the heating conditions for sanitization may not be met. You may need to run the
program again to ensure sanitization of your dishes.
At the end of a wash program with sanitize, always check to make sure that sanitization
has been successful.
WASH MODIFIERS (SOME MODELS ONLY)
13
WASH MODIFIERS (SOME MODELS ONLY)
DD*C MODELS:
If sanitization has been successful:
●
The dishwasher will beep
●
0 will show in the display
●
The sanitize indicator will remain lit.
●
After 30 seconds the display will turn off.
If sanitization has not been successful:
●
An alert will sound
●
An alert code will show in the display
●
The sanitize indicator will not be lit.
●
Check if the water supply has been turned
off or the wash program interrupted.
●
Press once to stop the beeping and
then again to clear the alert code, then run
the sanitize cycle again.
See also section ‘How to attend to a fault’.
DD*D AND DD*I MODELS:
If sanitization has been successful:
●
The wash will finish as normal.
If sanitization has not been successful:
●
An alert will sound
●
When the drawer is opened the sanitize indicator will flash.
●
Check if the water supply has been turned off or the wash program interrupted.
●
Press and hold once to stop the beeping and a second time to clear the flashing alert
code.
●
Reset sanitize and then run the cycle again.
●
See also section ‘How to attend to a fault’
14
RACKING FEATURES - CUTLERY BASKET
Removable tablet tray
If you are using dishwasher tablets or
gel packs, place them on the removable
tablet tray, as shown. See also ‘Adding
detergent’ for more information.
IMPORTANT!
Dishwasher tablets should not be in
direct contact with dishes or cutlery or
placed on the bottom of the drawer.
●
To reduce the risk of injury, we
recommend loading knives and
sharp utensils with handles facing
up.
●
Mix spoons, knives and forks
within each section to stop
cutlery nesting together and to
ensure the water circulates freely.
●
Keep stainless steel from
touching silver cutlery to avoid
staining.
Removable anti-nesting grid
●
The anti-nesting grid clips onto
the top of the cutlery basket.
●
Use the grid to separate cutlery
items and stop them from nesting
together.
Removable
anti-nesting grid
15
RACKING FEATURES - CUTLERY BASKET
Removable small items container
(some models only)
●
Small, light items like baby bottle
teats are best placed into the small
items container to prevent them
from being displaced during the
wash.
●
You can extend your cutlery basket
by clipping the container on its
side.
●
To optimize the cutlery space
within the basket, the small items
container can be placed elsewhere
in the drawer.
●
If you lay the container flat, make
sure that the solid plastic side is
facing up.
●
If you place a fully laden container
under the cup racks, it is best to
leave the rack space directly above
the container empty - there may
not be enough water reaching
items that are placed above.
Removable small
items container
(some models only)
16
RACKING FEATURES - FOLDAWAY CUP RACKS
Racking features will vary depending on model.
Stemware notches
These notches help
support long-stemmed
glassware.
Height
Adjustable:
some
models only
Glass supports
These removable clips
on the rack wires are
to give your tall glasses
extra stability.
Foldaway cup racks
●
You can fold these
independently of each
other.
●
Fold the racks away if
you need the space.
Fixed height:
DD*A Models only
●
The racks are a fixed
height, designed for
best wash performance.
Height adjustable:
All other Models
●
The racks are
height adjustable to
accommodate glassware
and cups of varying
heights.
●
You can adjust these
independently of each
other to any height:
1 Fold up to unlock the
rack.
2 Adjust the height to suit
by sliding up or down.
3 Fold down to lock in
position.
Knife clip (some models only)
●
This clips onto the adjustable racks and
supports knives and other utensils during the
wash.
●
Always ensure that knife blades are facing
down.
17
RACKING FEATURES - FOLDING TINE RACK
Folding tines
●
For optimum stability, place larger
plates between the longer tines in the
front.
●
Fold the tines down if you need the
space for pots or other large items.
●
Release by folding tines down
towards each other to detach them
from the clips at the rear of the unit.
Removing the folding tines
The folding tines can be removed if so
desired. However it is recommended
you fold the tines down rather than
remove the whole rack if more space
is needed in the dishwasher.
To remove:
Unclip the folding tine rack at each
end by pulling firmly towards you.
To replace:
Line up the clips with the base rack
and push firmly to click into place.
Release by folding tines down
towards each other to detach
them from the clips
18
(DD*A MODELS ONLY)
RACKING FEATURES - FIXED TINE RACK
Handle
Rear
anchoring
loop
Trap door
Removable fixed tine rack
●
This rack is your main dish rack. The tine
spacing has been optimized for maximum
wash performance of plates and bowls.
Fixed tine rack - rear Fixed tineplate rack - front
Remove the rack to make
space for larger items.
To remove
●
Lift the trap door up
●
Lift the front of the fixed
tine rack up from the base
rack
●
Slide the fixed tine rack
forward clear of the rear
anchoring loop and lift out.
To replace
●
Lift the trap door up
●
Hook the rear anchoring
loop onto the base rack
●
Lower the fixed tine rack
into place
●
Close the trap door to
secure.
19
(ALL OTHER MODELS)
RACKING FEATURES - SPACING-ADJUSTABLE TINE RACK
Removable spacing-adjustable
tine rack
●
Designed to fit deep bowls
(wide spacing) or small plates
(narrow spacing), depending on
adjustment.
To adjust the tine spacing
●
To adjust between wide and
narrow spacings, slide the tines
backward or forward by pushing
or pulling the handle at the front.
Remove the rack to make
space for larger items.
To remove the rack
Grip handles at the front and
rear of the rack and pull up
to unclip.
To replace the rack
Align front and rear clips
with the base of the basket
and click into place.
Handle
20
LOADING SUGGESTIONS
When loading your drawer, make sure that
●
you place items so that water coming from the rotating spray arms below can reach all
areas (wash performance will be reduced if it can’t)
●
nothing blocks the water from getting to items on the foldaway cup racks
●
glass and other fragile items are stable, so that they do not accidentally topple and
break during the wash.
How NOT to load your drawer
●
By overcrowding, wash water will not
reach some of the dinnerware.
●
Cups, glasses and bowls must have
their openings facing down.
●
The plates are nesting together and
wash water may not get through.
●
Ensure cutlery are not nesting or stuck
together. They need to be evenly spread
out.
●
Ensure dishware items are not forced
into or protrude out of the drawer, as this
may prevent the internal lid of the drawer
from properly sealing which could result
in a service call.
●
Locate sharp items safely to prevent
injuring the user and damage the lid
assembly.
●
Check the bottom of the cutlery basket
to ensure sharp or slim pointed items
have not come through too far as they
may stop spray arm rotation.
●
Ensure cutlery has not fallen through the
base rack and stopped the spray arms
from rotating.
●
The large bowl is blocking wash water
reaching items on the foldaway cup racks.
●
Large utensils should be placed on
the foldaway cup racks so they do not
become dislodged and stop the spray
arms from rotating.
●
Sharp or pointed items must be placed
horizontally or with sharp edges/points
facing down to avoid risk of injury.
21
WATER HARDNESS AND DISHWASHING
What is water hardness?
Hard water is water with a high concentration of minerals such as calcium and
magnesium. In soft water, this concentration is low. Water hardness varies by
geographical location.
How does water hardness affect dishwashing?
●
Hard water can be detrimental to the performance of your dishwasher. Over time,
glassware washed in hard water will become cloudy and dishes will become spotted or
covered in a white film. Using very hard water can cause dishwasher parts to fail over
time.
●
Naturally soft or softened water has no detrimental effects if used with the correct
amount of detergent. However, excess detergent combined with hot, soft water may
cause irreversible etching on glassware. Etching first appears as a rainbow-coloured film
and — if allowed to continue — can make glassware permanently opaque.
What can I do to minimise any detrimental effects?
Contact your local water company to find out about water hardness in your area.
Note:
●
Some models (those with a letter ‘H’ in the model name) have a built-in water softener.
●
Models with water softener are not currently available in New Zealand and Australia.
If your home has hard water and your dishwasher has no built-in water softener:
●
Follow the detergent quantity recommendations on the following pages.
●
If available, use a detergent with high phosphate content. Phosphate softens the
water and this improves wash results. If detergent with phosphate is not available, we
recommend using multi-purpose tablets.
●
Use rinse aid. We recommend you raise the rinse aid setting to 5 to help improve wash
performance. See quickstart guide for instructions.
●
Use a dishwasher cleaner/descaler regularly, or whenever you notice a build-up of
limescale deposits in your dishwasher.
IMPORTANT!
If your dishwasher has no built-in water softener and you live in a hard water area,
we recommend fitting a water softener to the household water supply. If the water
hardness in your home is above 250 ppm/14.6 gpg (US), a water softener has to be
fitted to maintain the performance of your dishwasher.
If your home has naturally soft or softened water:
●
Avoid using too much detergent. Follow the quantity recommendations on the following
pages.
●
Ensure the drawer is not overloaded and water can reach all the dishes.
22
WASH PROGRAMS AND POWDERED DETERGENT QUANTITIES
●
Find out about water hardness in your home, then use the table below to determine
how much powdered detergent to use for each wash program. See also section ‘Water
hardness and dishwashing’.
●
For information on which program to use for your load, see your ‘Quick start guide’.
●
The main powdered detergent dispenser has markings to help you measure the correct
quantities. See following section ‘Adding detergent’.
* If you have a household water softener installed or for models with built-in water softeners, use the
quantities recommended for water with a hardness under 100 ppm/6 gpg, irrespective of the water hardness in
your area. See also section ‘Water softener’.
Notes:
If your water hardness is above 625ppm/36 gpg, we highly recommend you completely
fill the main detergent dispenser for all programs (except Rinse) and the secondary
dispenser for heavily soiled loads. The rinse aid setting should be at 5.
If your water hardness is above 625ppm/36 gpg, the wash performance of your
dishwasher will decline.
WATER HARDNESS
parts per million (ppm)
grains per US gallon (gpg)
WASH PROGRAMS
POWDERED DETERGENT QUANTITIES
(PER DRAWER)
US CA NZ AU GB IE
main detergent
dispenser
marking
grams grams
<100 ppm or
< 6 gpg*
Heavy 2/3 20 20
Normal/Medium 2/3 20 20
Eco 2/3 20 20
Fast 1/3 10 10
Delicate 1/3 10 10
Rinse - - -
100 -150 ppm or
6 - 9 gpg
Heavy full 30
Normal/Medium full 30
Eco full 30
Fast full 30
Delicate full 30
Rinse - -
>150 ppm or
>9 gpg
Heavy full 30
Normal/Medium full 30
Eco full 30
Fast full 30
Delicate full 30
Rinse - -
SOFTER
HARDER
23
ADDING DETERGENT
Powdered dishwasher detergent
Note: You may see multiple, equally suitable types of dishwasher detergent on
the shelves of your supermarket. Read and follow the detergent manufacturer’s
recommendations.
Main
Powdered
detergent
dispenser
Secondary
powdered detergent
dispenser
Pour into powdered detergent dispenser
Latch
Filling the powdered detergent dispenser
1 Press the latch down to open the dispenser.
2 Check that the dispenser is empty and dry, then add detergent (do not place solid or
liquid tablets in the dispenser). No detergent is needed for the Rinse program.
3 Close the dispenser until it clicks shut. The detergent will automatically be released into
the drawer during the wash program.
Note: When washing heavily soiled dishes and in very hard water you may also fill the
secondary dispenser with detergent to aid dishwasher performance.
24
ADDING DETERGENT
Pouch packs of Gel or Powder
Note: You may see multiple, equally suitable types of dishwasher detergent on
the shelves of your supermarket. Read and follow the detergent manufacturer’s
recommendations.
Tablet tray
If the cutlery basket is not being used for a particular load, wedge pack between the
racking on the side as shown.
IMPORTANT!
Don’t place the pack on the floor of the drawer, as it may interfere with the spray arm
rotation and affect wash performance.
Place on tablet tray in cutlery basket
25
ADDING DETERGENT
Place on tablet tray in cutlery basket
Solid dishwasher tablets
Note: You may see multiple, equally suitable types of dishwasher detergent on
the shelves of your supermarket. Read and follow the detergent manufacturer’s
recommendations.
Tablet tray
If the cutlery basket is not being used for a particular load, wedge tablet between the
racking on the side as shown.
IMPORTANT!
Don’t place the tablet on the floor of the drawer, as it may interfere with the spray
arm rotation and affect wash performance.
26
ADDING DETERGENT
Unsuitable detergents
These types of detergent are not suitable and may damage your dishwasher and lead to
a service call that is not covered by warranty.
IMPORTANT!
Do not use these in your dishwasher!
●
Liquid detergents
●
Laundry detergents
●
Hand washing liquids
●
Soaps
●
Disinfectants
How much detergent to use
For powdered detergent, refer to previous section ‘Wash programs and detergent
quantities’ and follow the quantities relevant to your location and water hardness
level. Use the markings to help you measure the correct quantities. For other types of
detergent, follow the manufacturer’s recommendations.
Notes on using tablets
●
If you are using tablets, follow manufacturer instructions on the packet. Some tablets
may not be suitable for all wash programs.
●
Using tablets could improve wash performance in hard water areas.
●
Make sure that tablets never get in direct contact with dishes or cutlery.
●
If you are using dishwasher tablets with a built-in rinse aid component, we recommend
turning off the rinse aid. See your ‘Quick start guide’ for instructions.
IMPORTANT!
Dishwasher detergents are strongly alkaline. They can be extremely dangerous if
swallowed. Avoid contact with the skin and eyes and keep children and infirm persons
away from the dishwasher when it is open. Check that the powdered detergent
dispenser is empty after completion of the wash program.
1/3 (10 grams)
2/3 (20 grams)
Full (30 grams)
27
USING RINSE AID
●
We recommend using liquid rinse aid regularly to give the best drying results.
●
Rinse aid gives a streak-free, sparkling clean look to glass and chinaware. It also
prevents metal from tarnishing.
●
The rinse aid dispenser is on the inside of the drawer, underneath the detergent
dispenser.
●
It holds approximately 50 ml / 1.7 fl oz of rinse aid.
●
You may hear some unusual, high-pitched beeping when rinse aid is
being dispensed. This is normal.
When to refill rinse aid
●
If the indicator glows or flashes bright red, refill rinse aid.
●
If the indicator glows or flashes dimly or not at all, you do not
need to refill: there is enough rinse aid for the wash.
Note: Lighter coloured rinse aids will not dim the
indicator as effectively as darker ones.
How to refill rinse aid
1 Turn the plug anticlockwise and remove.
2 Pour rinse aid into the circular opening, taking care not to spill any
into the drawer.
IMPORTANT!
Any accidental spillages of rinse aid must be wiped up.
If not wiped up, spilt rinse aid will cause excessive foaming,
which may result in a service call that will not be covered
by warranty.
3 Refit the plug, then turn it clockwise back to its original position.
IMPORTANT!
Make sure that the plug is closed tight, with its hand grip
in a vertical position.
How much rinse aid to use
You may need to adjust the amount of rinse aid dispensed in
each wash to suit your water conditions. The lowest setting
is ‘0 (off)’, the highest is ‘5’. See the ‘Preference options’
for instructions on how to change the rinse aid setting.
●
If there is excessive foam at the end of the wash, reduce the
setting.
●
If dishes are wet or streaky after drying, increase the setting.
●
If you live in a hard water area and you have no water softener
installed in your water supply or built into your dishwasher,
we recommend adjusting the rinse aid setting to 5.
Indicator
light
Plug
Turn the plug
anticlockwise.
Remove the plug
Pour rinse aid into
the circular opening
Refit the plug by turning
it clockwise. Ensure it is
closed tight.
28
WATER SOFTENER (SOME MODELS ONLY)
IMPORTANT!
●
Only models with a letter ‘H’ in the model name have a built-in water softener.
●
Models with water softener are not currently available in New Zealand and Australia.
●
Models without built-in water softener:
If living in an area with very hard water, consult a plumber on installing a household
water softener.
Setting up the water softener
Determine the water hardness in your local area
Your local water company will be able to provide you with information. Identify the
setting you require for your dishwasher from the water hardness table below. For
example, if your water hardness is 500ppm, then the water softener setting on your
dishwasher should be 4. Refer to the ‘Preference options’ section of your ‘Quick start
guide’ for instructions on adjusting the water softener setting.
Note:
●
If your water hardness is above 625ppm/36 gpg, we highly recommend you completely
fill the detergent dispenser for all programs except Rinse, and the rinse aid setting
should be at 5. If your water hardness is above 625ppm/36 gpg, the wash performance
of your dishwasher will decline.
●
You may hear some unusual noises when the water softener is in operation, this is
normal.
DISHWASHER
SETTING
WATER HARDNESS SCALES
PARTS PER
MILLION
(PPM)
GRAINS PER
US GALLON
(GPG)
O
DH
O
FH
O
E /
O
CLARK MMOL/L
0 0 - 100 0 - 6 0 - 5.6 0 - 10 0 - 7 0 - 0.1
1 100 - 250 6 - 14 5.6 - 14 10 - 25 7 - 17.5 0.1 - 2.5
2 250 - 350 14 - 20 14 - 19.6 25 - 35 17.5 - 24.5 2.5 - 3.5
3 350 - 450 20 - 26 19.6 - 25.2 35 - 45 24.5 - 31.5 3.5 - 4.5
4 450 - 550 26 - 32 25.2 - 30.8 45 - 55 31.5 - 38.5 4.5 - 5.5
5 550 - 625 32 - 36 30.8 - 35 55 - 62 38.5 - 43.8 5.5 - 6.2
29
WATER SOFTENER (SOME MODELS ONLY)
How to fill the salt reservoir
1 Open the drawer.
2 Unscrew the salt reservoir cap by turning anticlockwise.
3 Place the salt into the salt container and pour the contents into the salt reservoir.
The salt reservoir can hold up to approximately 1 lb/0.5 kg of salt.
4 Fit the cap clockwise, tightly, back into its original position.
5 If you do not wash your dishes immediately after filling the salt reservoir, run a Rinse
program to remove any salt water or spilt granules.
Note:
When filling the salt reservoir, you may
notice water being displaced from the
water softener overflow.
Double models only:
Each drawer has a separate salt reservoir.
Refill each as needed.
IMPORTANT!
The water softener must always be filled
with granular salt made especially for
dishwasher water softening systems.
We do not recommend the use of cooking
salt like table salt, rock salt or pellets as
they may contain impurities that will impair or
diminish the life of the water softener.
The salt reservoir
Water softening can only take place when there
is salt in the reservoir. The salt reservoir must
be filled prior to using the dishwasher and
whenever the salt indicator light is red.
Salt indicator light
●
If the salt indicator light is red, the salt reservoir is empty.
●
If the salt indicator light is black, there is enough salt in
the reservoir for the wash program that has been selected.
●
DD*A & DD*C models only: The display will also indicate when the salt reservoir is
empty by displaying the salt symbol.
IMPORTANT!
Do not pour detergent or rinse aid into the salt reservoir. Detergent and rinse aid will
destroy the water softener.
Salt
container
Salt indicator light
Salt reservoir cap
Salt only NO Detergent NO Rinse Aid
Salt
reservoir
30
PREFERENCE OPTIONS
You can change the setting of these options to suit your preferences or circumstances. We recommend selecting the most
suitable settings before you start using your dishwasher.
OPTION RINSE AID
WATER
SOFTENER
(SOME MODELS
ONLY)
OPEN DRAWER AUTO
POWER-ON
(SUITABLE AS A
SABBATH OPTION)
TURN TONES OFF
CLOSED DRAWER
AUTOLOCK
What does
it do?
Regulates the
amount of rinse
aid dispensed.
Reduce this
setting if there is
excess foam after
a wash. Increase
this setting if
dishes are wet
or streaky after a
wash.
Refer to the
‘Water softener’
section of the
‘User guide’ for
details.
Your dishwasher
is factory-set to
automatically power
on for 30 seconds
whenever you open
the drawer.
You can turn this
setting off.
This turns all
tones off except
for fault alerts.
When this setting is
on, the drawer will
automatically lock 30
seconds after it’s closed.
Useful in boats or
motorhomes.
To unlock
DD*C & DD*A MODELS:
Unlock by pressing
(unless Keylock
or Childlock is also
activated).
DD*D MODELS:
Unlock by pressing
and holding on the
dishwasher door.
DD*I MODELS:
Unlock by knocking once
on the dishwasher drawer.
31
PREFERENCE OPTIONS
DD*A & DD*C MODELS ONLY:
How to change the setting of an option
1 CHECK
Check that there is no wash in progress, press
2 ENTER MENU
To enter the menu: Press and hold the
and together for four seconds.
●
You are now in the Rinse aid option of the preference options menu.
●
If you want to change the Rinse aid setting, go to step 4 now.
2 SCROLL TO OPTION
Press to scroll to the next option (see table below for options).
When you have scrolled to the end of the sequence, the menu will start again with Rinse aid.
4 CHANGE SETTING
Press to change the setting within an option (see table below for settings).
5 SAVE SETTING & QUIT MENU
Press . This will save the new setting and quit the preference options menu.
OPTION RINSE AID
WATER SOFTENER
(SOME MODELS ONLY)
OPEN DRAWER
AUTO POWER-ON
(SUITABLE AS A
SABBATH OPTION)
TONES AT END
OF WASH
CLOSED DRAWER
AUTOLOCK
Which option
am I in?
Possible
settings
Off to Max (rA5) Off to Max (Hd5) On or Off On or Off On or Off
Example setting is 1
setting is 4
setting is 1
setting is 4
On
Off
On
Off
On
Off
RA
RA1 HD1 APo BPo LDo
RA4 HD4 AP- BP- LD-
HD AP BP LD
32
PREFERENCE OPTIONS
DD*D & DD*I MODELS ONLY:
How to change the setting of an option
1 CHECK
Check that there is no wash in progress, then open the drawer.
2 ENTER MENU
To enter the menu: Press and hold the
and together for four seconds.
●
You are now in the Rinse aid option of the preference options menu.
●
To change the Rinse aid setting, go to step 4 now.
3 SCROLL TO OPTION
Press to scroll to the next option. The wash modifier indicators will display which option is selected
(see table below).
When you have scrolled to the end of the sequence, the menu will start again with Rinse aid.
4 CHANGE SETTING
Press to change the setting within an option.
The wash program indicators will display which setting is selected (see table below).
5 SAVE SETTING & QUIT MENU
Press . This will save the new setting and quit the preference options menu.
Note: If at any time, you want to exit the menu, press and hold to cancel ( ).
Double models only:
You can use either drawer to change the settings.
Changing the settings in one tub will set your preferences for the whole dishwasher.
33
PREFERENCE OPTIONS
OPTION RINSE AID
WATER SOFTENER
(SOME MODELS ONLY)
OPEN DRAWER
AUTO POWER-ON
(SUITABLE AS A
SABBATH OPTION)
TONES
AT END
OF WASH
CLOSED DRAWER
AUTOLOCK
Which option
am I in?
Possible
settings
0 to 5 (max) 0 to 5 (max) On or Off On or Off On or Off
Example 4 indicators lit = setting 4
1 indicator lit = setting 1
On
Off
34
USER MAINTENANCE INSTRUCTIONS
IMPORTANT!
Disconnect the dishwasher from the power supply (unplug or switch off at the circuit
breaker) and allow all its parts to cool before any cleaning or maintenance.
Holiday time
●
If the dishwasher is not going to be used for some time, we recommend you leave
it clean and empty. Leave the drawers ajar to allow air to circulate. Turn off both the
power and water supply to the dishwasher.
When using your dishwasher for the first time after a long period away, we recommend
pouring 3 cups of water into the drawer before loading and starting a wash. This is to
lubricate components that may have dried out during non-use.
●
If the dishwasher is installed in a cold climate where temperatures fall below zero, we
also recommend winterizing.
Winterizing (Cold climates only)
1 Disconnect the dishwasher from the power supply,
2 Turn off the water supply and disconnect the water inlet pipe from the water valve.
3 Drain water from the inlet pipe and water valve, using a bucket or pan to collect the
water.
4 Reconnnect the water inlet pipe to the water valve.
5 Remove the drain filter and the filter plate from the bottom of the drawer and use a
sponge to remove any remaining water underneath.
6 Replace the drain filter and the filter plate, and completely dry all water from inside the
dishwasher.
7 Disconnect the drain hose(s) from the sink drain pipe and completely drain all remaining
water from the hose(s). Reconnect the drain hose(s) to the sink drain pipe.
35
USER MAINTENANCE INSTRUCTIONS
Cleaning the surfaces
1 Wipe with a clean damp cloth.
Take care not to wet the LCD display (DD*A & DD*C models only)
2 Dry with a clean lint-free cloth.
IMPORTANT!
We do not recommend the use of the following cleaning aids on your dishwasher as
they may damage the surfaces:
●
Plastic or stainless steel scouring pads
●
Abrasive, solvent, household cleaners
●
Acid or alkaline cleaners
●
Hand washing liquids or soap
●
Stainless steel cleaners or polishes
●
Laundry detergents or disinfectants
Cleaning the drain filter, spray arm and filter plate
●
We recommend that the drain filter and filter plate in each drawer are removed and
cleaned about once a month in normal use or whenever there is evidence of food
particles.
●
The spray arm in normal use should require cleaning less frequently.
Spray arm
Fixed tine rack
Fold down tines
depending on model
or
Base Rack
Filter plate
Drain filter
36
USER MAINTENANCE INSTRUCTIONS
Cleaning the drain filter and filter plate
IMPORTANT!
●
If a dishwasher cleaner / descaler is used, you must run a wash programme with
detergent immediately afterward to prevent any damage to your dishwasher.
●
The dishwasher must be used with the filter plate, drain filter and spray arm correctly
in place.
●
We recommend that you always use the dishwasher with the right hand fixed tine rack
or fold down tine rack (depending on model) in place.
Remove the fixed tine rack and/or the base rack first
1 Unplug the dishwasher or turn it off at the power supply.
Note: For ease of access to the drain filter and filter plate you may find it easier to
remove the whole base rack (including tine racks) first.
To remove the whole base rack: lift the rack up from the back first to prevent it knocking
against the detergent and rinse aid dispenser and lift out.
2 If the base rack is left in - to then access the drain filter:
●
Remove the cutlery basket
●
Lift the trap door up
●
Lift the front of the fixed tine rack to unclip it from the base rack
●
Slide the fixed tine rack forward clear of the rear anchoring loop and lift out.
Fixed tine rack-rear
rear anchoring loop
Stop
Lift trap door up
Fixed tine rack-front
37
USER MAINTENANCE INSTRUCTIONS
Removing the drain filter and filter plate
to clean
3 Twist the circular drain filter anti/counter-
clockwise and lift to remove. It is normal to
find some water under it.
4 Remove the drain filter mesh by pinching
one side only and pulling it off, as shown.
Note: Do not attempt to remove the drain
filter mesh by pinching two opposing sides
together as this may damage the drain
filter mesh.
5 Wash both parts of the drain filter in hot
soapy water and rinse thoroughly under
running water.
6 Carefully lift the filter plate out. Remove
any foreign material on either side, wash
in hot soapy water and rinse thoroughly in
clean water, then wipe with a damp cloth.
Replacing the filter plate and drain filter
7 Carefully replace the filter plate. Ensure it
is fully pushed into position.
8 Refit the circular drain filter:
a) Push the drain filter mesh back onto the
holder. It should click into place.
b) Rotate the drain filter mesh until the
arrow on the mesh filter lines up with the
arrow on the holder.
c) Refit the drain filter into the drain hole
by lining up the arrow on the top of the
drain filter with the arrow on the filter
plate.
d) Rotate the drain filter clock wise until
the arrow on the drain filter lines up with
the arrow on the base of the drawer.
9 Either replace the whole base rack (if
removed) and/or replace the fixed tine
rack. Ensure the rack is replaced correctly
(the rear of the rack sits underneath the
anchoring loop and the right side rail of
the fixed tine rack sits inside the stop as
shown on previous page).
!0 Fold down the trap door
so it is resting on the
fixed tine rack and
replace the cutlery basket.
Drain filter
Drain filter mesh
Holder
After cleaning the
mesh, push back on.
Rotate the mesh anti-
clockwise until the
arrows line up as shown.
Pinch one side and
pull off mesh.
Filter plate
Line up the arrows on the filter
plate and insert the drain filter
Rotate the drain filter clockwise
until these arrows line up as shown
38
USER MAINTENANCE INSTRUCTIONS
Cleaning the spray arm
1 Unplug the dishwasher or turn it off at the power supply.
2 Unclip the glass supports (if fitted) from the rack wires and fold up all the foldaway cup
racks, so that they are all upright and close to the top.
3 Remove the base rack carefully. Lift from the back first to prevent knocking the
detergent and rinse aid dispenser.
4 Lift the spray arm and shake any foreign material out.
Rinse it clean under running water and wipe with a damp cloth.
5 Replace the spray arm back onto the impeller.
Check the spray arm is firmly seated and turns freely.
6 Replace the base rack, lowering its front edge into position first.
7 Plug the dishwasher back in or turn it on at the power supply.
Note: Where there is broken crockery or glass in the drawer, it must be carefully
removed to prevent damage to the dishwasher.
When refitting the
base rack, ensure
the outer edges of
the rack sit on all
the rests within the
inside of the drawer.
Spray arm
Impeller
Rest
39
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Unclean dishes Wash program unsuitable
for the load.
See your ‘Quick start guide’ for a suitable
wash program, or the soils were too
heavily baked on and dishes may need
soaking.
Spray arm unable to
rotate.
Ensure no items are obstructing the spray
arm path.
Make sure the spray arm is mounted
correctly and free to rotate.
Drawer overloaded/
incorrectly loaded.
Refer to the section on loading.
Filter plate/drain filter is
incorrectly inserted.
See section ‘User maintenance
instructions’.
Detergent put in the
wrong compartment of
the dispenser.
Detergent must be placed in the large
compartment. See section ‘Adding
detergent’ for information.
Excess food not removed
from dinnerware prior to
loading.
Scrape all food scraps off dinnerware prior
to loading.
Unsuitable detergent. Use detergents suitable for automatic
dishwashers. See section ‘Adding
detergent’ for examples of suitable and
unsuitable detergent types.
Not enough detergent. See section ‘Wash programs and detergent
quantities’ or follow the detergent
manufacturer’s instructions.
Spray arm holes are
blocked.
Clean the spray arm.
Filter plate/drain filter is
blocked.
Clean the filter plate and drain filter.
Hard water Increase the rinse aid setting and the
amount of detergent. See section ‘Water
hardness and dishwashing’.
Models with built-in water softener
(‘H’ models only):
Increase the water softener setting. See
section ‘Water softener’.
Models without built-in water softener:
If living in an area with very hard
water, consult a plumber on installing a
household water softener.
40
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Foaming Wrong type of detergent
used
ONLY use dishwasher detergent.
See ‘Adding detergent’.
Incorrect amount of
detergent.
See section ‘Wash programs and detergent
quantities’ or follow the detergent
manufacturer’s instructions.
Too much egg left on
plates.
Rinse off excess egg prior to loading.
Increase the amount of detergent.
Rinse aid setting too
high.
Decrease the rinse aid setting.
Rinse aid dispenser plug
not closed properly.
Ensure that the rinse aid dispenser plug
is fully closed, with its hand grip pointing
vertically. See section ‘Using rinse aid’.
Water leaking Drain hose disconnected
from waste pipe.
Reconnect the drain hose to the waste
pipe.
Water inlet hose not
properly connected.
Ensure the inlet hose is connected
securely.
Other leaks. Turn water and power supplies to the
dishwasher off. Call Customer Care or
your Authorised Service Centre. See your
‘Service and warranty’ booklet for contact
details.
Rinse aid dispenser plug
not closed properly.
Ensure that the rinse aid dispenser plug
is fully closed, with its hand grip pointing
vertically. See section ‘Using rinse aid’.
Dishwasher
does not
recognize
when I knock
on the door
to pause or
unlock it
(DD*I models
only)
Not knocking hard
enough.
Ensure you are knocking firmly on the
door, rather than using a light tap.
Door knock sensor is
incorrectly installed or
calibrated.
Contact Customer Care.
Dishwasher
is registering
taps and
bumps as
knocks and
pausing
inadvertently
(DD*I models
only)
Door knock sensor is
incorrectly installed or
calibrated.
Contact Customer Care.
41
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Drawer will not open
(no beeping, no wash
in progress)
Childlock feature is on. Turn the Childlock off. See your
Quickstart guide for instructions.
Closed drawer auto
lock is on.
Press any button and open drawer
within 30 seconds.
DD*I models only: Knock once on
the door and open drawer within 30
seconds
Power failure during
wash program
Power outage in your
home or area.
Wait until power resumes, program
will restart in same part of wash
program.
Continuous beeping
with
A/ F code in
display
(DD*C & DD*A models
only)
OR
flashing wash
modifier indicators
(DD*I & DD*D models
only)
A fault has occurred. Refer to section ‘If there is a fault’.
Intermittent beeping Dishwasher is in pause
mode.
DD*C, DD*A and DD*D models:
Close the dishwasher and press the
button to resume the program.
DD*I & DD*D models:
Press on the control panel then
close the drawer to resume the
program.
Dishwasher will not
start
Power supply is not
connected.
Connect the power supply.
The drawer is not
closed properly.
Ensure the drawer is firmly closed.
Keylock or Childlock
feature is on.
Turn the Keylock or Childlock off. See
your Quickstart guide for instructions.
/ button not
pressed.
Press the / button.
Dishdrawer is in
“Showroom mode”.
Contact Customer Care.
Fan noise coming
from the dishwasher
after a wash program
has finished
This is normal. The
drying fan continues to
run for a set period of
time after a program
has finished to
assist with drying.
No action required. The fan will
automatically stop after the set time
is over, or when the drawer is opened.
In some cases, the fan may resume
when the drawer is closed again.
42
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Fan noise starts
up when I close
the drawer, even
though I didn’t
start a new wash
This is normal. In some
cases, the drying fan will
run whenever the
drawer is closed for a
set period of time after
a program has finished.
No action required. The fan will
automatically stop after the set time is
over.
No powdered
detergent
dispensed
Detergent dispenser
was wet when loaded.
Clean the dispenser and ensure it is dry
before adding detergent.
The wash program
seems to have
finished (the
dishwasher is
idle), but the end
of wash beeps
haven’t sounded
and the
drawer cannot be
opened
The wash program is
still in progress. It is in
a ‘quiet’ phase that is
needed for ensuring the
best wash results.
No action required. The program will
transition into a more audible phase
after the ‘quiet’ phase is over.
Water pooling
on inner rim of
drawer after a
wash
This is normal
condensation.
Wipe dry.
Water under the
drain filter
This is normal and needs no action.
Excess water in
the drawer
Drain hose(s) bent or
kinked.
Straighten the drain hose(s).
Blocked filters. Clean the filter plate/drain filter. Refer to
’User maintenance instructions’.
Water marks on
the dishes
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too
low or off.
Increase/turn on the rinse aid setting.
Dishwasher overloaded/
incorrectly loaded.
Refer to the section on loading.
Drawer interior is
stained
Some foods, like tomato
based products, may
stain the inside of the
drawer.
Pre-rinse dishes before placing in the
drawer. Alternatively, using the Rinse
program after adding the dishes may
minimise staining.
43
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Dishes did not dry Incorrect loading. Ensure the dishes are not nesting
together.
Dishes were left in the
drawer for several hours
after a wash.
We recommend unloading the dishes
within a few hours after a wash
program has finished, as the small
amount of vapour left after the wash
may - with time - resettle on dishes
as condensation. Using rinse aid or
increasing its setting may also help with
drying.
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too
low.
Increase the rinse aid setting.
Normal Eco/Eco
program used.
Choose a different wash program.
Items that require a
longer drying time,
e.g. plastic utensils and
containers
Some models only:
Set the wash program with Extra dry.
(only available on some wash programs).
Program is taking
much longer than
usual
Wrong type of
detergent used.
Auto recovery program
has been triggered to
stop the dishwasher
overflowing and to
disperse excess foam.
No action required. Allow the program
to finish.
Note: you may need to run your chosen
wash program again with the correct
detergent if the dishes are not clean at
the end of the recovery program.
Excessive motor
noise
No water in the motor
area.
This usually occurs on the first use or
when the dishwasher has not been used
for long periods of time. Pour 3 cups of
water into the drawer before running a
wash program.
44
HOW TO ATTEND TO A FAULT (DD*A & DD*C MODELS)
‘F’ fault codes
If the display is showing an
fault code, you may be able to clear the fault by resetting
the dishwasher - see the steps below. If the fault persists, note down the code before
disconnecting the dishwasher from the water and power supplies and contact Customer
Care.
To attempt to clear the
fault code
1 Press to stop the beeping. Press again to turn the dishwasher off.
2 Wait a few seconds. Press again to turn the dishwasher back on.
If the fault code has disappeared then the fault has been reset and you can continue to
use your dishwasher.
How do I know if there is a fault?
●
Your dishwasher will beep continuously and a fault code will flash in the display.
●
Note down the fault code.
●
You may be able to fix some faults yourself - see the table on the following page.
●
If you cannot clear the fault, contact Customer Care for support or to organize a visit
by a service technician (See ‘Service and warranty’ booklet for contact details).
Double models only:
●
The drawer indicator will also flash to show which
drawer has a fault.
●
If there is a fault in both drawers, both drawer
indicators will flash.
●
Press to scroll between the drawers.
●
Note down the fault codes for each drawer.
There may be two different codes flashing if
the faults are different in each drawer.
Note:
●
If a fault occurs in one drawer only you are still able to
use the other drawer.
●
if you have paused a drawer during a wash program,
and the other drawer then faults, the paused
drawer indicator will continue flashing but will be dimmed.
Upper drawer
indicator flashing red
Both drawer
indicators flashing red
Fault on the top drawer only
Fault on both drawers
45
HOW TO ATTEND TO A FAULT (DD*A & DD*C MODELS)
’A’ fault codes
If the display is showing an ‘A’ fault code, follow the steps below to try and fix the issue.
If the fault persists, note down the code before disconnecting the dishwasher from the
water and power supplies and contact Customer Care.
DISPLAY POSSIBLE CAUSE WHAT TO DO
Water supply fault
1 Ensure the water supply is turned on.
2 Press once to stop the beeping, and then
again to clear the fault.
3 Press to resume the wash program.
Drawer cannot drain.
The drainage hose
may be blocked
or kinked, or the
connection to
drainage pipe may
be blocked.
1 Ensure the drainage hose and connection to
pipes are not blocked.
2 Press once to stop the beeping, and then
again to clear the fault.
3 Press to resume the wash program.
The spray arm has
loosened or come
off its mounting, or
water pressure is too
low.
1 Open the drawer and check the spray arm.
2 If the spray arm has loosened or come
off its mounting, re-fit it. Check that it is
firmly seated and turns freely (See “User
maintenance instructions”).
3 Press once to stop the beeping, and then
again to clear the fault.
4 Press to resume the wash program.
Auto recovery
program:
Dishwasher has
detected excess
foam in the drawer.
1 Let the auto recovery program run until it
is complete. The wash program will resume
when the auto recovery program has
completed.
2 Check that you are using the right detergent
before running another wash program.
3 If the drawer is still filled with foam at the end
of the wash program, contact customer care.
(DD*C
models
only)
Sanitize cycle hasn’t
met temperature
needed to sanitize
dishes.
1 Check if the water supply has been turned off
or the wash program interrupted.
2 Press once to stop the beeping, and then
again to clear the fault.
3 Run the sanitize cycle again.
46
HOW TO ATTEND TO A FAULT (DD*D & DD*I MODELS)
‘F’ fault codes
If an F fault code is indicated, you may be able to clear the fault by re-setting the
dishwasher - see the steps below. If the fault persists, note down the code before
disconnecting the dishwasher from the water and power supplies, and contact Customer
Care.
To attempt to clear the fault code
1 Press to stop the beeping. Press again to turn the dishwasher off.
2 Wait a few seconds. Press again to turn the dishwasher back on.
If the flashing indicators have disappeared then the fault has been reset and you can
continue to use your dishwasher.
How do I know if there is a fault?
●
Your dishwasher will beep continuously and the indicators on the control panel will light
up and flash.
●
Note down which indicators are lit and flashing. There are two types of fault code -
‘A’ and ‘F’. See below for which type of code your dishwasher is displaying.
●
You may be able to fix some faults yourself - see the table on following page.
●
If you cannot clear the fault, contact Customer Care for support or to organize a visit by
a service technician (See ‘Service and warranty’ booklet for contact details).
’A’ fault codes
If only the wash modifier indicators are flashing, it is an ‘A’ fault.
Note: Also one or more wash program indicators are lit.
’F’ fault codes
If the wash modifier and the lock indicators are flashing, it is an ‘F’ fault.
Note: Also one or more wash program indicators are lit.
Double models only:
●
There may be a fault in one or both of the drawers.
●
Note down which indicators are flashing or lit in each drawer. These may be different if
the faults are different in each drawer.
Note:
●
If a fault occurs in only one drawer you are still able to use the other drawer.
47
HOW TO ATTEND TO A FAULT (DD*D & DD*I MODELS)
’A’ fault codes
If an A fault code is indicated, follow the steps below to try and fix the issue. If the fault
persists, note down the code before disconnecting the dishwasher from the water and
power supplies and contact Customer Care.
DISPLAY POSSIBLE CAUSE WHAT TO DO
A1: Water Supply
fault
1 Ensure the water supply is turned
on.
2 Press once to stop the beeping,
and then again to clear the fault.
3 Press / to resume the wash
program.
A3: Drawer
cannot drain. The
drainage hose
may be blocked
or kinked, or the
connection to
drainage pipe may
be blocked.
1 Ensure the drainage hose and
connection to pipes are not blocked.
2 Press once to stop the beeping,
and then again to clear the fault.
3 Press / to resume the wash
program.
A6: The spray
arm has loosened
or come off its
mounting, or
water pressure is
too low.
A combination of
low water pressure
and excessive
foaming may also
trigger an A6
fault.
1 Open the drawer and check the
spray arm.
2 If the spray arm has loosened or
come off its mounting, re-fit it.
Check that it is firmly seated and
turns freely (See ‘User maintenance
instructions’).
3 Press once to stop the beeping,
and then again to clear the fault.
4 Press / to resume the wash
program.
5 If the fault code persists, check the
filter on the inlet hose is not blocked,
and clear if needed.
Note: if the drawer is filled with foam
when you open it, contact Customer
Care.
A7: Auto recovery
program:
Dishwasher has
detected excess
foam in the
drawer.
1 Let the auto recovery program
run until it is complete. The wash
program will resume when the auto
recovery program has completed.
2 Check that you are using the right
detergent before running another
wash program.
3 If the drawer is filled with foam
at the end of the wash program,
contact Customer Care.
A09: Sanitize
cycle hasn’t met
temperature
needed to sanitize
dishes.
1 Check if the water supply has
been turned off or the wash cycle
interrupted.
2 Press once to stop the beeping,
and then again to clear the fault.
3 Run the sanitize cycle again.
current wash program
48
Before you call for service or assistance ...
Check the things you can do yourself. Refer to the installation instructions and your
user guide and check that:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
If after checking these points you still need assistance or parts, please refer to the
Service & Warranty book for warranty details and your nearest Authorised Service
Centre, Customer Care, or contact us through our website www.fisherpaykel.com.
Requirements of EEC Directive 93/68.
European directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE)
(for European Union countries only)
GB This appliance is marked according to the European directive 2002/96/EC on Waste
Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of
correctly, you will help prevent potential negative consequences for the environment
and human health, which could otherwise be caused by inappropriate waste handling of
this product.
The symbol
on the product, or on the documents accompanying the product,
indicates that this appliance may not be treated as household waste. Instead it shall
be handed over to the applicable collection point for the recycling of electrical
and electronic equipment. Disposal must be carried out in accordance with local
environmental regulations for waste disposal. For more detailed information about
treatment, recovery and recycling of this product, please contact your local city office,
your household waste disposal service or the shop where you purchased the product
WARRANTY AND SERVICE
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town
Country
The label is located inside cabinet,
underneath the (top) drawer.
49
WASH PROGRAM DATA
USA & CANADA
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~145 min)
MEDIUM
(~135 min)
ECO *
(~120 min)
FAST
(~46 min)
DELICATE
(~90 min)
RINSE
(~15 min)
main wash 149
o
F 131
o
F 113
o
F 113
o
F 113
o
F-
post rinse Yes (x2) Yes (x2) Yes Yes Yes -
final rinse 149
o
F 140
o
F 131
o
F 122
o
F 122
o
F-
drying phase Yes Yes Ye s - Yes -
USA & CANADA
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~183 min)
MEDIUM
(~170 min)
ECO *
(~152 min)
FAST
(~75 min)
DELICATE
(~119 min)
RINSE
(~15 min)
main wash 149
o
F 131
o
F 113
o
F 113
o
F 113
o
F-
post rinse Yes (x2) Yes (x2) Yes Yes Yes -
final rinse 149
o
F 140
o
F 131
o
F 122
o
F 122
o
F-
drying phase Yes Yes Ye s - Yes -
USA & CANADA
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~145 min)
NORMAL
(~135 min)
NORMAL ECO *
(~120 min)
FAST
(~46 min)
DELICATE
(~90 min)
RINSE
(~15 min)
main wash 149
o
F 131
o
F 113
o
F 113
o
F 113
o
F-
post rinse Yes (x2) Yes (x2) Yes Yes Yes -
final rinse 149
o
F 140
o
F 131
o
F 122
o
F 122
o
F-
drying phase Yes Yes Ye s - Yes -
For information on which program to use for your load, see your ‘Quick start guide’.
Wash program times indicated are approximate.
DD*A and DD*C Models
DD*D and DD*I (Double) Models
DD*I (Single) Models
*Reference program for energy label in compliance with 10 CFR part 430 and CAN/CSA-C373 Regulations.
Note: Wash times can vary depending on the incoming water temperature, ambient conditions, type of dish
load and whether the drawer has been opened during the wash. Wash times are only APPROXIMATE on
the electronic display (where applicable) and based on 120
o
F (USA and Canada), 20
o
C (New Zealand and
Australia) or 15
o
C (Great Britain and Ireland) incoming water.
50
WASH PROGRAM DATA
DD*A & DD*C Models
DD*D & DD*I (Double) Models
DD*I (Single) Models
For information on which program to use for your load, see your ‘Quick start guide’.
Wash program times indicated are approximate.
*Reference program for energy/water label in compliance with AS/NZS 2007 and AS/NZS 6400.
Note: Wash times can vary depending on the incoming water temperature, ambient conditions, type of dish
load and whether the drawer has been opened during the wash. Wash times are only APPROXIMATE on
the electronic display (where applicable) and based on 120
o
F (USA and Canada), 20
o
C (New Zealand and
Australia) or 15
o
C (Great Britain and Ireland) incoming water.
NEW ZEALAND & AUSTRALIA
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~130 min)
NORMAL
(~115 min)
NORMAL ECO *
(~163 min)
FAST
(~46 min)
DELICATE
(~110 min)
RINSE
(~15 min)
pre wash 60
o
C40
o
C- - - -
main wash 65
o
C50
o
C43
o
C42
o
C43
o
C-
post rinse Yes Yes Yes Yes Yes -
final rinse 60
o
C60
o
C41
o
C50
o
C50
o
C-
drying phase Yes Yes Ye s - Yes -
NEW ZEALAND & AUSTRALIA
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~130 min)
MEDIUM
(~115 min)
ECO *
(~163 min)
FAST
(~46 min)
DELICATE
(~110 min)
RINSE
(~15 min)
pre wash 60
o
C40
o
C- - - -
main wash 65
o
C50
o
C43
o
C42
o
C43
o
C-
post rinse Yes Yes Yes Yes Yes -
final rinse 60
o
C60
o
C41
o
C50
o
C50
o
C-
drying phase Yes Yes Ye s - Yes -
NEW ZEALAND & AUSTRALIA
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~165 min)
MEDIUM
(~150 min)
ECO *
(~166 min)
FAST
(~75 min)
DELICATE
(~139 min)
RINSE
(~15 min)
pre wash 60
o
C40
o
C- - - -
main wash 65
o
C50
o
C40
o
C42
o
C43
o
C-
post rinse Yes Yes Yes Yes Yes -
final rinse 60
o
C60
o
C44
o
C50
o
C50
o
C-
drying phase Yes Yes Ye s - Yes -
51
WASH PROGRAM DATA
For information on which program to use for your load, see your ‘Quick start guide’.
Wash program times indicated are approximate.
*Reference program for energy label in compliance with EN50242 Regulations.
Note: Wash times can vary depending on the incoming water temperature, ambient conditions, type of dish
load and whether the drawer has been opened during the wash. Wash times are only APPROXIMATE on
the electronic display (where applicable) and based on 120
o
F (USA and Canada), 20
o
C (New Zealand and
Australia) or 15
o
C (Great Britain and Ireland) incoming water.
DD*A & DD*C Models
DD*D & DD*I (Double) Models
GREAT BRITAIN & IRELAND
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~160 min)
NORMAL
(~150 min)
NORMAL ECO *
(~243 min)
FAST
(~49 min)
DELICATE
(~105 min)
RINSE
(~15 min)
pre wash 60
o
C- - - - -
main wash 65
o
C55
o
C50
o
C48
o
C45
o
C-
post rinse Yes Ye s Yes Ye s Yes -
final rinse 65
o
C60
o
C51
o
C50
o
C50
o
C-
drying phase Yes Yes Ye s - Yes -
GREAT BRITAIN & IRELAND
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~160 min)
MEDIUM
(~150 min)
ECO *
(~243 min)
FAST
(~49 min)
DELICATE
(~105 min)
RINSE
(~15 min)
pre wash 60
o
C- - - - -
main wash 65
o
C55
o
C50
o
C48
o
C45
o
C-
post rinse Yes Yes Yes Yes Yes -
final rinse 65
o
C60
o
C51
o
C50
o
C50
o
C-
drying phase Yes Yes Yes - Yes -
GREAT BRITAIN & IRELAND
CYCLE
WASH PROGRAM (CYCLE TIME)
HEAVY
(~198 min)
MEDIUM
(~185 min)
ECO *
(~280 min)
FAST
(~78 min)
DELICATE
(~134 min)
RINSE
(~15 min)
pre wash 60
o
C- - - - -
main wash 65
o
C55
o
C48
o
C48
o
C45
o
C-
post rinse Ye s Yes Ye s Yes Yes -
final rinse 65
o
C60
o
C59
o
C50
o
C50
o
C-
drying phase Ye s Yes Yes - Yes -
DD*I (Single) Models
52
STANDARDS TEST (USA & CANADA - SINGLE MODELS)
Cutlery basket
Drawer
The dishwashers are tested to 10 CFR part 430 and CAN/CSA-C373 for energy and
water consumption using the parameters detailed below.
Wash program Normal Eco / Eco (dependent on model)
Water softener setting
Note: for water softener models (H), on the above
listed cycle and water softener setting, the water
softener regenerates every third cycle
3
Capacity 7 place settings
Accessories to be used in the Dishwasher
standards test
Base rack, folding tines, fixed plate rack,
cutlery basket with cutlery grid, fold away
cup racks, glass supports
Height setting of cup racks DD24SA models:
The cup racks are already at a fixed height
All other models:
Adjust the height to a position clear of other
load items
Correct orientation of glass supports
on side of drawer
Recommended loading pattern for Single (Compact) Models
12 3 45 6
66
1
2
2
2
2
2
2
2
1
1
1
1
1
1
3
334
4
4
4
4
4
4
3
3
5
3
3
3
3
3
3
3
3
3
53
STANDARDS TEST (USA & CANADA - DOUBLE MODELS)
Top drawer and Cutlery basket
Bottom drawer and Cutlery basket
The dishwashers are tested to 10 CFR part 430 and CAN/CSA-C373 for energy and
water consumption using the parameters detailed below.
Wash program Normal Eco / Eco (dependent on model)
Water softener setting
Note: for water softener models (H), on the above
listed cycle and water softener setting, the water
softener regenerates every third cycle
3
Capacity 14 place settings
Accessories to be used in the Dishwasher
standards test
Base rack, folding tines, fixed plate rack,
cutlery basket with cutlery grid, fold away
cup racks, glass supports
Height setting of cup racks DD24DA models:
The cup racks are already at a fixed height
All other models:
Adjust the height to a position clear of other
load items
Correct orientation of glass supports
on side of drawer
Recommended loading pattern for Double (Standard) Models
12 3 45 6
65
3
3
3
241
1
1
1
4
4
4
2
2
2
3
3
3
3
3
1
1
1
1
4
4
4
4
2
2
2
2
6
3
3
3
3
3
3
3
3
54
STANDARDS TEST (NEW ZEALAND & AUSTRALIA)
Cutlery basket
The dishwashers are tested to AS/NZS 2007 and AS/NZS 6400 standards for both wash
and dry performance, energy and water consumption using the parameters detailed
below.
Wash program Normal Eco / Eco (dependent on model)
(At the end of the program, open the drawer
50mm to improve the dry performance)
Detergent quantity
DD*A, DD*C, DD*D & DD*I (Double) Models
23.75g (main wash) per drawer
Added to the main powdered detergent dispenser
Detergent quantity
DD*I (Single) Models
2g (pre wash) per drawer
Added to the secondary powdered detergent dispenser
21.75g (main wash) per drawer
Added to the main powdered detergent dispenser
Rinse aid setting 4
Capacity 7 place settings per drawer
Accessories to be used in the
Dishwasher standards test
Base rack, folding tines, fixed plate rack, cutlery
basket with cutlery grid, fold away cup racks,
glass supports
Height setting of cup racks DD60DA & DD60SA models:
The cup racks are already at a fixed height
All other models:
Adjust the height to a position clear of other load
items
Correct orientation of glass
supports on side of drawer
Recommended loading pattern
Top and Bottom drawer
123 45
3
2
2
1
5
2
145 3
3
3
3
3
3
1
1
4
4
4
1
1
1
4
4
4
5
5
5
5
5
2
2
2
2
55
STANDARDS TEST (GREAT BRITAIN & IRELAND)
Cutlery basket
The dishwashers are tested to EN50242 standards for both wash and dry performances
using the parameters detailed below.
Wash program Normal Eco / Eco (dependent on model)
Detergent quantity 3g (pre wash) per drawer
Added to the secondary powdered detergent dispenser
15g (main wash) per drawer
Added to the main powdered detergent dispenser
Rinse aid setting 4
Water softener setting 2
Capacity 6 place settings per drawer
Accessories to be used in the
Dishwasher standards test
Base rack, folding tines, fixed plate rack, cutlery
basket with cutlery grid, fold away cup racks,
glass supports
Height setting of cup racks DD60DA & DD60SA models:
The cup racks are already at a fixed height
All other models:
Adjust the height to a position clear of other
load items
Correct orientation of glass
supports on side of drawer
Recommended loading pattern
Top and Bottom drawer
12 3 456 78
88
3
3
45
7
26
2
2
2
2
2
1
1
4
4
1
1
1
4
4
4
5
5
5
5
5
1
3
3
3
3
saucer
between
cutlery basket
and first soup
bowl
NZ AU US CA GB IE
591150F 11.17
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2017. All rights reserved.
The product specifications in this booklet apply to the specific products
and models described at the date of issue. Under our policy of continuous
product improvement, these specifications may change at any time. You
should therefore check with your Dealer to ensure this booklet correctly
describes the product currently available.
