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- Setup -
1) Where should Luma devices be placed?
Luma setup is done via the Luma App on the end user’s device (either iOS or Android). Download the
App, and enter login and password information. With the exception of PPPoE or a modem/router
combo unit, if there is an existing router connected to the user’s modem, remove the current router
prior to commencing setup. The App will lead the user through simple step-by-step instructions,
through the process of connecting the first Luma (hub) to the modem, as well as providing placement
recommendations for the additional Luma devices (nodes) once the first connection is established..
Note: ensure end user inputs or provides login and password during initial set up.
2) Integrating Luma into a Poi nt-to-Poin t Protoc ol over Ethernet (PPPo E) environment .
Luma currently does not support PPPoE connections; however, some DSL customers will require
PPPoE (see the first bullet point on page 1, #4 for ISP compatibility). If PPPoE exists, the current router
MUST remain in place, and Luma can be connected to that router to establish a second network.
3) Set ting up Lu ma with wired backhaul.
When setting up a wired connection, first set up additional nodes wirelessly in the same room as the
hub. Allow 20-30 minutes for over-the-air (OTA), updates to occur. Ensure each node is updated to
firmware version dated 2017.xx.xx or later. On an iOS device, swipe left on the Home screen and tap
on each Luma for individual unit details. On an Android device, each Luma unit will be displayed at
the bottom of the Home screen. Tap on each unit to determine details. If firmware does not update,
call Technical Support to manually push an update. Once all units have been updated, continue with
wired connection steps.
4) Configuring Port Forwarding or St atic DHCP Leases.
Tap on the menu icon in the top left corner of the main screen. Tap “WiFi Settings”. Tap “Advanced”,
and go to “Static DHCP Leases and Port Forwarding” to select a device to set rules. Follow
instructions below for Static DHCP Lease or Port Forwarding.
• To create a Static DHCP Lease for the device:
1. Create a Static DHCP Lease for the chosen device
2. Assign an IP Address. Note: if an IP Address is already assigned to a device (either Static or DHCP)
the Static Reservation will not save.
3. Tap on Save. You must restart the device with which you just assigned the IP address in order to
receive the Static IP assignment.
• To set Port Forwarding:
1. Follow the steps above for assigning a Static IP address.
2. Navigate back into the device by tapping on the device in the list.
3. Tap on “Add Port Forward.”
4. Select whether you want a “Single Port” or a “Range.”
5. Type in the corresponding Ports (e.g., 3283, 5900, or any other common port).
6. Tap “Save”. A “Success” message will appear to confirm the Port Forwarding was successful.
5) Other Ad vanced Features:
• Universal Plug and Play (UPnP) is supported and automatically enabled at setup.
• IGMP Snooping monitors Internet Group Management Protocol communication among
devices and optimizes multicast traffic. If the Apple streaming function does not work when
trying to stream with Airplay from a device such as iPhone, iPad, or Mac, ensure IGMP Snooping
is disabled.
Setup & Troubleshooting QA
- Troubleshooting -
1) Light s on the Luma and what they mean.
• Solid Red Ring During Setup Process – After the Luma has turned solid blue during setup, red
indicates that the Luma node is too far from the hub or other node to which it is trying to
connect. The app should return an error as well.
• Solid Red on Boot – Could be a potential issue with the Luma unit. Contact Technical Support.
• Blue Solid – Ready to start setup - looking for Bluetooth
• Blue Pulse – Starting up/searching for network connection; should flash green next.
• Blue Spinning – System is starting - booting.
• Continual Blue Spinning – If Luma continues to spin blue past 5 minutes, perform a hard reset
(insert a paper clip or pin into the hole to the left of the USB port)
• Purple Spinning – Indicates potential hardware issue. Contact Technical Support.
2) Lu ma is displaying a red ri ng immediately upon booting/initialization.
If the Luma displays a red ring during initial setup, this is an indication of a potential problem with
the device. We recommend contacting Technical Support.
3) Lu ma sp ins and goes dark or does not st op spinn ing blue when fi rst setup .
During setup, each Luma device (hub/node) should spin blue for up to 3 minutes and then turn
solid blue. If your Luma spins blue and goes dark or does not turn solid blue, we recommend
applying a factory reset. You can do this by inserting a paper clip (or something similar) into the
pin hole on the back of the Luma to the left of the USB port. Please hold for 10-15 seconds and
then release. The Luma will have a Red flashing LED Ring indicating that the reset was complete.
The Luma should then spin blue and then eventually go solid to indicate successful setup.
4) Lu ma start s sp inning blue an d internet connectivity is lost.
Luma is receiving an over-the-air (OTA) update. Luma devices will receive periodic updates to
provide new features or new firmware. Please note that during a firmware update, the Luma(s) will
restart network and WiFi functions and as such will be offline for a brief period of time. This
typically takes only 2-3 minutes.
5) Devi ces on the network are unrecognizable and need to be renamed.
Utilizing the renaming feature when connecting each device/client to the network allows for
simplified user management of their Luma network. To rename, follow the steps below:
1. Navigate to the "People" section of the app.
2. Navigate to the "Devices" subsection of the app.
3. Tap “Device”
4. Tap on the name of the device you wish to change.
5. Change the name of the device
6. Save your changes.
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When in doubt, contact our Technical Support Engineers who are standing by to help.
Contact Luma Technical Support Engineers 9am – 10 pm PST/7 days a week: 800.684.5862