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7 Frequently
asked questions
My Bluetooth headset do not switch on.
The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with a mobile
phone.
The Bluetooth is disabled. Enable the Bluetooth
feature on your mobile phone and turn on the
mobile phone after you turn on the headset.
Pairing does not work.
Make sure the headset are in pairing mode.
• Follow the steps described in this user
manual.
The mobile phone cannot nd the headset.
• The headset may be connected to a
previously paired device. Turn o the
connected device or move it out of range.
• Pairing may have been reset or the headset
have been previously paired with another
device. Pair the headset with the mobile
phone again as described in the user
manual.
My Bluetooth headset are connected to a
Bluetooth stereo enabled mobile phone, but
music only plays on the mobile phone speaker.
Refer to the user manual of your mobile phone.
Select to listen to music through the headset.
Voice dialing or redialing does not work on my
mobile phone.
Your mobile phone may not support this feature.
The other side cannot hear me on the mobile
phone.
The microphone is muted. Press the MFB (Music
/call control) button for three times to enable the
microphone.
The audio quality is poor and crackling noise can
be heard.
The Bluetooth device is out of range. Reduce the
distance between your headset and Bluetooth
device, or remove obstacles between them.
The audio quality is poor when streaming from
the mobile phone is very slow, or audio
streaming does not work at all.
Make sure your mobile phone not only supports
(mono) HSP/HFP but also supports A2DP (see
'Technical data' on page 7).
I hear but cannot control music on my Bluetooth
device (e.g. play/pause/skip forward/ backward).
Make sure the Bluetooth audio source supports
AVRCP (see 'Technical data' on page 7).
For further support, visit
www.philips.com/ support.
10 EN
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