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8 Frequently
asked questions
My Bluetooth headset does not turn on.
The battery level is low. Charge the headset.
I cannot pair my Bluetooth headset with my
Bluetooth device.
The Bluetooth is disabled. Enable the Bluetooth
feature on your Bluetooth device and turn on
the Bluetooth device before you turn on the
headset.
Pairing does not work.
• Put both earpieces into charging case.
• Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
• On your Bluetooth device, delete
“Philips SHB2505” from the Bluetooth
list.
• Pair your headset (see ‘Pair the
headset with your Bluetooth device
at the rst time’ on page 6).
How to reset pairing.
Take both headsets out of the charging case.
Press twice on both headsets Multi-function
buttons until the LED indicator turns white, wait
for about 10 seconds. You will hear “Connected”,
as pairing successful.
The Bluetooth device cannot nd the headset.
• The headset may be connected to a
previously paired device. Turn o the
connected device or move it out of
range.
• Pairing may have been reset or the
headset has been previously paired
with another device. Pair the headset
with the Bluetoot device again as
described in the user manual. (see
‘Pair the headset with your Bluetooth
device at the st time’ on page 6).
My Bluetooth headset is connected to a
Bluetooth stereo enabled mobile phone, but
music only plays on the mobile phone speaker.
Refer to the user manual of your mobile phone.
Select to listen to music through the headset.
The audio quality is poor and crackling noise can
be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headset and Bluetooth device, or
remove obstacles between them.
• Charge your headset.
The audio quality is poor when streaming from
the mobile phone is very slow, or audio stream-
ing does not work at all.
Make sure your mobile phone not only supports
(mono) HSP/HFP but alos supports A2DP and is
BT4.0x (or higher) compatible (see ‘Technical
data’ on page 10).
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