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9
Diagnostics – battery
When in use, trigger pressed:
When charging battery:
battery safety instructions
• If the battery needs replacing please contact the Dyson Customer Care Helpline.
• Use only Dyson chargers for charging this Dyson appliance.
• The battery is a sealed unit and under normal circumstances poses no safety
concerns. In the unlikely event that liquid leaks from the battery do not touch the
liquid and observe the following precautions:
Skin contact – can cause irritation. Wash with soap and water.
Inhalation – can cause respiratory irritation. Expose to fresh air and seek medical
advice.
Eye contact – can cause irritation. Immediately flush eyes thoroughly with water for
at least 15minutes. Seek medical attention.
Disposal – wear gloves to handle the battery and dispose of immediately, following
local ordinances or regulations.
caution
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 60°C(140°F), or
incinerate. Keep away from children. Do not disassemble and do not dispose of
in fire.
austraLian consuMer LaW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Australian Consumer Law: In Australia, your Dyson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
Dyson 2 year guarantee
TERMS AND CONDITIONS OF YOUR DYSON 2 YEAR GUARANTEE.
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of
Dyson Appliances (Aust) Pty Ltd. or Avery Robinson Ltd. (NZ).
• The repair or replacement of your Dyson appliance under the Dyson guarantee
will not extend the period of the Dyson guarantee.
• The Dyson guarantee provides benefits which are additional to and do not affect
your statutory rights as a consumer.
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHat is coVereD
Your Dyson guarantee covers:
• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in
which it was sold.
WHat is not coVereD
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the Dyson appliance which is not in
accordance with this Dyson Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions of
Dyson.
• Use of parts and accessories other than those produced or recommended by
Dyson.
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Blockages – please refer to the illustrations and the section ’Looking for
Blockages‘ in this Dyson Operating Manual for details of how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (cordless
machines only).
• If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
• If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer. If you are in any doubt as to what
is covered by your Dyson guarantee, please call the Dyson Customer Care
Helpline.
registering your Dyson guarantee
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online:
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
Dyson custoMer care
Your Dyson appliance will be covered for parts and labour for 2 years from the
date of purchase, as detailed in the terms of the Dyson guarantee in this Dyson
Operating Manual.
If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline quoting your serial number and details of where and when you bought
the appliance. Alternatively, contact us via the website.
• Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
• If your Dyson appliance needs a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
• Your serial number can be found on your rating plate. For information on your
rating plate see the inside front cover.
• To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarantee and the repair or
replacement is covered, it will be repaired or replaced at no cost. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of the Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subject to your statutory rights and
remedies as a consumer.
about your PriVacy
• Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the services you have requested or to our
business partners or professional advisers.
• If you wish to access your personal information or see our full privacy policy,
please contact us at: [email protected]
DisPosaL inforMation
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible. The battery should be
removed from the product before disposal. Dispose of or recycle the battery in
accordance with local ordinances or regulations.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our
cost) and we will organise for it to be recycled. Please note that not all parts are
recyclable. Recycling of parts is subject to the capabilities of 3rd party suppliers.
Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
8–10 Mangrove Lane
Taren Point, NSW 2229
ProDuct inforMation
Please note: Small details may vary from those shown.
Flashing red: Fault (ring Dyson Customer Care Helpline).
Solid blue: Charging.
Lights off: Charging complete.
Solid amber: Not charging, temporary fault
(e.g. too hot/cold).
Solid blue: On.
Flashing blue: No power, charge battery.
Flashing amber: No power, temporary fault
(e.g. too hot/cold).
Flashing red: Fault (ring Dyson Customer Care Helpline).
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