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9
dYSON CUSTOMER CARE
If you have a question about your Dyson vacuum, call the Dyson Helpline at
1-866-693-9766 with your serial number and details of where and when you
bought the vacuum. Your serial number can be found on the rating plate, which
is behind the clear bin.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your vacuum needs service, call the Dyson Helpline so we can discuss the
available options. If your vacuum is under warranty, and it is a covered repair, it
will be repaired at no cost.
dYSON hElPlINE
Call 1-866-693-9766 toll free, 7 days a week.
PlEASE REgISTER AS A dYSON vACUUM OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson vacuum owner.
There are three ways to do this:
This will confirm ownership of your Dyson vacuum in the event of an insurance
loss, and enable us to contact you if necessary.
5 YEAR WARRANTY
Terms and conditions of the Dyson 5 year limited warranty.
WhAT IS COvEREd
Your Dyson vacuum is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used
for private household purposes in accordance with the Operating Manual.
This warranty provides, at no extra cost to you, all labor and parts necessary to
ensure your vacuum is in proper operating condition during the warranty period.
This limited warranty is subject to the following terms:
WhAT IS NOT COvEREd
Dyson, Inc shall not be liable for costs, damages or repairs incurred as a result
of:
use not in accordance with the Operating Manual.
States e.g. for commercial or rental purposes.
bar, hose assembly and power cord (or where external damage or abuse is
diagnosed).
by Dyson, Inc.
WARRANTY SERvICE
Please fill out and return the Warranty Form.
and place of purchase. Please keep your purchase receipt in a safe place to
rating plate, which is behind the clear bin.
1-866-693-9766. Most issues can be rectified over the telephone by our trained
Customer Care staff. If this is not possible Dyson, Inc will arrange for your
vacuum to be repaired and returned in full working order at no extra cost to
yourself.
WARRANTY lIMITATIONS ANd ExClUSIONS
Any implied warranties relating to your vacuum, including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
States and so this limitation may not apply to you.
described above. Dyson, Inc will not be liable for any consequential damages or
incidental damages you may incur in connection with your purchase and use of
your vacuum. This limitation is not allowed by some States and so this limitation
may not apply to you.
rights which vary by State.
IMPORTANT dATA PROTECTION INFORMATION
Your details will be held by Dyson, Inc or others on behalf of Dyson, Inc so
that we can assist you more quickly in our Customer Service department. From
time to time, Dyson, Inc may send you special offers and news of our latest
innovations. Check the box on the Warranty Form within the Operating Manual
if you do not wish to receive marketing or promotional information from Dyson,
Inc. For more information about our data collection practices, please refer to the
CONFORMITY INFORMATION
This device complies with Part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of
the device. Changes or modifications not expressly approved by the party responsible
PROdUCT INFORMATION
This product is protected by the following intellectual property rights:
PATENT/PATENT APPlICATION NUMbERS:
AU 637272; EP 0636338; JP 1948863; US 5,078,761; AU 697029; EP 0800360;
JP 3449723; US 5,893,936; AU 736843; EP 1087688; JP 3550360; AU 2001240894;
EP 1268076; JP 2003-528704; US 6,835,222; AU 2002226556; CA 2,439,250;
EP 1370172; JP 2004-528876; US 6,991,666; AU 744408; EP 1361812;
JP 2004-537336; US 7,278,181; AU 2003252873; CA 2,449,304; EP 1380247;
JP 2004-100960; US 7,168,128; AU 2002233553; CA 2,439,247; EP 1365676;
JP 2004-524097; US 2004-0078925; AU 2002225232; CA 2,438,079; EP 1361815;
JP 2007-506398; US 2007-0194637; AU 2005243851; CA 2,564,599; EP 1748848;
REgISTEREd dESIgN/APPlICATION NUMbERS:
Equivalent patents, registered designs and applications exist in other countries.
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