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28 49-7000089 Rev. 0
Problem Possible Cause What To Do
Oven will not start A fuse in your home may be
blown or the circuit breaker
tripped.
Replace fuse or reset circuit breaker.
Power surge. Unplug the microwave oven, then plug it back
in.
Plug not fully inserted into wall
outlet.
Makesurethe3-prongplugontheovenis
fully inserted into wall outlet.
Door not securely closed. Open the door and close securely.
Control panel lighted, yet
oven will not start
Door not securly closed. Open the door and close securely.
Start/Pause button not pressed
after entering cooking selection.
Press Start/Pause.
Another selection entered
already in oven and Cancel/Off
button not pressed to cancel it.
Press Cancel/Off.
Cooking time not entered after
pressing Cook Time.
Make sure you have entered cooking time
after pressing Cook Time.
Cancel/Off was pressed
accidentally.
Reset cooking program and press Start/
Pause.
Food weight not entered after
selecting Auto Defrost or Fast
Defrost.
Make sure you have entered food weight after
selecting Auto Defrost or Fast Defrost.
Food type not entered after
pressing Auto Cook.
Make sure you have entered a food type.
"CONTROL LOCK IS ON"
appears on display
The control has been locked. Press and hold Mute On/Off for about 3
seconds to unlock the control.
OVEN TOO HOT FOR
SENSOR COOKING—
USING ALTERNATE
METHOD appears on
display
One of the sensor cooking
buttons was pressed when the
temperature inside the oven was
greater than 200°F.
These features will not operate when the oven
is hot. The oven will automatically change
to cook by time (follow the directions in the
display) or once the oven is cool enough, the
sensor features will functions normally.
Floor of the oven is warm
even when the oven has
not been used
Heat from the cooktop light may
make the floor get warm.
This is normal.
Food browns on top muh
faster than on the bottom
Rack has been placed in the
“high” position.
Always use the rock in its “low” position.
Oven temperature
fluctuates during cooking
The cooking element cycles on
and off to maintain the oven
temperature at the desired
setting.
This is normal.
Vent fan comes on
automatically
The vent fan automatically turns
on to protect the microwave if
it senses too much heat rising
from the cooktop below.
This is normal.
During Bake, Roast, or Fast
Bake (after preheating), the vent
fan will automatically come on
to cool the oven components.
This is normal.
SENSOR ERROR appears
on the display
Whren using a Sensor feature,
the door was opened before
steam could be detected.
Do not open door until steam is sensed and
time is shown counting down on the display.
Steam was not detected in a
maximum amount of time.
Use Cook Time to heat for more time.
Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING
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