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011
Instruction Manual
Troubleshooting
7. Troubleshooting
Warning! Only authorised technicians can carry out repairs.
Before contacting our customer service team, please refer to the table below to see if your
fault can be fixed by yourself. Should a service technician visit be arranged and it’s found
there are no faults with the appliance, a call out charge will apply.
Problem Solution
The display on the refrigera-
tor door isn’t turning on.
— Check that the mains plug is inserted and switched on
at the power point.
— Check that the relevant fuse hasn’t blown.
The fridge compartment isn’t
cool enough.
— Adjust the temperature setting to a lower temperature.
— Try to limit the number of times the door is opened and
closed.
— Review the location of the fridge. Ensure it is located
internally, away from heat sources and out of direct
sunlight.
The refrigerator is making too
much noise.
— Ensure that the fridge is located on a hard, solid and
flat surface.
— Ensure that the fridge has the required clearances
above, at the rear and at the sides.
Food is freezing within the
refrigerator.
— Ensure that the fridge setting isn’t too low.
— Ensure that food isn’t located at the rear near the
compressor air inlet.
An odour is coming from the
refrigerator.
— Follow the cleaning instructions within this manual to
remove any residual food scraps.
The refrigerator is making
some irregular sounds.
— This is completely normal for all refrigeration
appliances.
The fridge door has
condensation.
— This is normal when the humidity of the environment is
high. Please wipe the door using a dry cloth.
The doors have become out
of alignment (or not level at
the top).
— Before adjusting the height of the door, use a wrench
to rotate the downward adjusting nut (shown above)
counter clockwise for 2 turns. Rotate the upward
adjusting nut allowing you to adjust the door height,
followed by readjusting the downward adjusting nut to
lock the door in its new position.
— Note: Total door height adjustment is 5mm.
Note:
If the above steps don’t resolve your issue or you cannot resolve the fault by yourself:
— Switch the refrigerator off at the power outlet and remove the plug.
— Call our customer service team.
— If asked for the serial number of your refrigerator, it is located on the appliance rating
plate located on the rear of your refrigerator.
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