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27
en
Troubleshooting
Troubleshooting
In the following table you will find solutions for problems or faults which you can easily
rectify yourself. If a fault cannot be eliminated, please contact customer service.
Problem Possible cause Remedial action
Appliance fails to
start up or switches
off while in use. The
symbol lights up.
Blender jug is not
correctly positioned
or has become
detached.
Fit the blender jug and lid properly.
The cap is not closed
properly.
Press cap right down.
Vacuum pump is
running but the
preset vacuum level
is not reached. The
symbol lights up
and 2 short signal
tones sound.
Lid or vacuum seal is
soiled or damaged.
Switch off the appliance.
Check lid, vacuum seal and seal of
blade insert for damage.
Clean and dry thoroughly and then
replace.
Rotate the blade insert in the blender
jug to the stop. Observe the marking.
Fit the lid correctly and press on firmly.
Observe the recess on the handle when
doing so.
Press cap right down.
Switch on the appliance and try again.
Lid is not fitted
properly / completely.
The cap is not closed
properly.
Seal of blade
insert is soiled or
damaged.
Blade insert is not
fitted properly /
completely.
Vacuum pump not
running or switches
off while in use. The
symbol lights up.
Moisture in vacuum
unit
Remove vacuum valve. Clean and dry the
vacuum valve and cap thoroughly.
Max. capacity
exceeded
Depending on the ingredients, do not fill
beyond the relevant
marking on the
blender jug when filling.
Appliance fails to
start up or switches
off while in use.
The overload
protection device is
activated.
Set the rotary selector to 0. Wait until
the appliance comes to a standstill.
Switch off the appliance using
button.
Disconnect the mains plug.
Let the appliance cool down for approx.
15-20 minutes and then switch it on
again.
If the appliance still does not start, leave
the appliance to cool down further and
try it again later.
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