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13 14
TROUBLESHOOTING GUIDE
1. If the information listed in the troubleshooting guide can’t solve your
problem, please email us for help.
2. Failure to keep this unit clean from mineral deposits may affect operation
of this unit.
3. Customer failure to follow these instructions may void the warranty.
1
2
1. Spring
2. Sealing ring
Not enough water
inside the tank
Rell and reinstall the
water tank
The LED Indicator is
yellow but no mist or
little mist is produced
Mist level is set too low Adjust to maximum mist
Mineral buildup on the
atomizer
Feel if any air comes out
from the nozzle. If yes, then
clean water scale on the
atomizer as instructed
The base might be
overlled
Remove the tank, empty
the base and place the
lled tank on the empty
base
Tank leakage
Tank may be damaged
Check for possible
cracks in the tank,
replace if necessary
Tank cap is not
tightened securely
Tighten the tank cap
Spring stuck
Ensure the spring is
properly secured to the
tank bottom allowing
water to pass through to
the base.
1
1
Sealing ring was not
installed on tank cap
Install the sealing ring
on the tank cap, please
contact us if it is missing
2
2
Mist level is set too high
for the room size
Air inlet is blocked
Humidier should be
placed on a hard at
surface, 2 feet above the
oor, 12 inches away from
the wall. Point nozzle away
from wall or window
Low indoor temperature
leads to liquefaction
Raise the room
temperature to 25°C / 77°F
Mist height is low,
damping surrounding
desk or oor.
Condensation forms
around humidier or on
windows and walls
1. Check if the room is too
humid and adjust to
lower mist. 40%-60%
works best
2. Open door and
windows, or change to
a larger room
Problem Possible Cause Solution
Unit not plugged in
No power from power
outlet
Did not turn on the unit
Ensure unit is properly
plugged in
Try another power outlet
Rotate the Control Knob
clockwise to turn on the unit
LED indicator is off
Ensure the Spring is
secured properly to the
tank bottom allowing
water to pass through
to the base
1
No water in the water
reservoir
LED indicator stays red
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