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ninjakitchen.com1-877-646-5288
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: ninjaaccessories.com or
contact Customer Service: 1-877-646-5288.
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Unit doesn't turn on.
• Make sure the unit is plugged in.
• Place the Nutri Ninja
®
Cup onto the motor base, aligning the tabs on the
cup with the motor base. Display should turn on.
Unit doesn't turn off.
• Remove cup from base by lifting the cup out. Display should turn off.
Unplug the power cord from the outlet.
Lid/Pro Extractor Blades
Assembly is difficult to assemble
• Set the cup on a level surface. Place the lid or Pro Extractor Blades
®
Assembly on the top of the cup and align the threads so that the lid/
blades sit flat on the cup. Twist clockwise so that the lid/blades evenly
align to the cup until sealed completely.
Ingredients are not evenly
chopped.
• For best results when chopping, make sure all ingredients are as dry
as possible. Cut pieces down to even sizes, and reduce the amount of
ingredients in the cup. Use very short pulses by quickly pressing the
PULSE button.
Doesn't mix well, ingredients get
stuck.
• Using the Auto-iQ
®
programs is the easiest way to achieve great results.
The pulses and pauses allow ingredients to settle toward the blade. If
ingredients are routinely getting stuck, adding some liquid will usually
help.
• When filling the cups, start with fresh items, then powders/nuts. Add
liquids, and finally frozen items or ice.
Unit moves on counter while
blending.
• Make sure the counter and the feet of the unit are clean and dry.
Unit is difficult to remove from
counter for storage.
• Tip unit forward from the back to easily disengage the suction feet.
Notes
WARNING: To reduce the risk of shock and unintended operation, turn off power and unplug unit
before servicing.
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