DishDrawer
TM
dishwasher
DD60DA and DD24DA
models
NZ AU US CA
USER GUIDE
This user guide is an accompaniment to your ‘Quick start guide’ which is included
with your dishwasher.
For operating instructions, see your ‘Quick start guide’. If you no longer have your
‘Quick start guide’, you can download it from our local website, listed on the back cover.
Refer to your ‘Quick start guide’ for information on:
Starting a wash
Wash programs and when to use them
Controls
Dos and don’ts of loading
Preference options and how to change their settings
1
CONTENTS
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this user guide may not be available in all markets and are subject
to change at any time. For current details about model and specification availability in
your country, please go to our website www.fisherpaykel.com or contact your local
Fisher & Paykel dealer.
Safety and warnings 3
Caring for your dinnerware 5
Operating instructions
Racking features 6
Loading suggestions 10
Water hardness and dishwashing 11
Wash programs and detergent quantities 12
Adding detergent 13
Using rinse aid 17
User maintenance instructions 18
Troubleshooting 22
If there is a fault 27
How to attend to a fault 28
Warranty and service 30
Wash program data 32
Standards tests 34
2
Your dishwasher has been carefully designed to operate safely during normal
dishwashing procedures. Please keep the following instructions in mind when you are
using your dishwasher.
SAFETY AND WARNINGS
IMPORTANT SAFETY INSTRUCTIONS
WARNING! - When using your dishwasher, follow basic precautions, including the
following:
Read all instructions before using the dishwasher.
The information in this manual must be followed to minimise the risk of fire or
explosion or to prevent property damage, personal injury or loss of life.
Use the dishwasher only for its intended function as described in this user guide and
in your ‘Quick start guide’.
This appliance is intended to be used in household and similar applications such as:
– staff kitchen areas in shops, offices and other working environments;
– farm houses;
– by clients in hotels, motels and other residential type environments;
– bed and breakfast type environments.
Use only detergents or rinse aid recommended for use in a domestic dishwasher and
keep them out of reach of children. Check that the detergent dispenser(s) is empty
after the completion of each wash program.
When loading items to be washed, locate sharp items so that they are not likely to
damage the internal lid of the dishwasher and load sharp knives with the handle up to
reduce the risk of cut-type injuries.
Do not touch the filter plate (in the dishwasher base) during or immediately after use,
as it may be hot.
Do not operate your dishwasher unless all enclosure panels are properly in place.
Do not tamper with the controls.
Do not abuse, sit on, stand in or on the drawer or dish rack of the dishwasher.
The drawer should not be left in the open position since this could present a tripping
hazard.
The foldaway cup racks are designed to support cups, glasses and kitchen utensils.
When the foldaway cup racks are in the drawer do not lean on or use them to support
your body weight.
To reduce the risk of injury, do not allow children to play in or on the dishwasher.
Under certain conditions, hydrogen gas may be produced in a hot water heater system
that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the
hot water system has not been used for such a period, before using the dishwasher,
turn on all hot water taps and let the water flow from each for several minutes. This
will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or
use an open flame during this time.
Remove the door to the washing compartment when removing an old dishwasher
from service or discarding it.
Some dishwasher detergents are strongly alkaline. They can be extremely dangerous
if swallowed. Avoid contact with the skin and eyes and keep children away from the
dishwasher when the door is open. Check that the detergent receptacle is empty after
completion of the wash cycle.
3
SAFETY AND WARNINGS
IMPORTANT SAFETY INSTRUCTIONS
Installation
This dishwasher must be installed and located in accordance with the Installation
instructions before it is used. If you did not receive Installation instructions with your
dishwasher, you can order them by calling your Authorised Repairer or download
them from our local Fisher & Paykel website, listed on the back cover.
Installation and service must be performed by a qualified technician.
If the power supply cord is damaged, it must be replaced by a dealer or Authorised
Repairer or a similar qualified trades person in order to avoid a hazard.
Ensure the dishwasher is secured to adjacent cabinetry using the brackets provided.
Failure to do so may result in an unstable product, which may cause damage or injury.
Do not operate this appliance if it is damaged, malfunctioning, partially disassembled
or has missing or broken parts, including a damaged power supply cord or plug.
Do not store or use petrol, or other flammable vapours and liquids in the vicinity of
the dishwasher.
Connect to a properly rated, protected and sized power supply circuit to avoid
electrical overload.
Make sure that the power supply cord is located so that it will not be stepped on,
tripped over or otherwise subject to damage or stress.
Do not install or store the dishwasher where it will be exposed to temperatures below
freezing or exposed to weather.
Do not use an extension cord or a portable electrical outlet device (e.g. multi-socket
outlet box) to connect the dishwasher to the power supply.
This appliance must be grounded. In the event of a malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least resistance
for electric current. This appliance is equipped with a cord having an equipment-
grounding conductor and a grounding plug. The plug must be plugged into an
appropriate outlet that is installed and grounded in accordance with all local codes
and ordinances. WARNING - Improper connection of the equipment-grounding
conductor can result in a risk of electric shock. Check with a qualified electrician or
service representative if you are in doubt as to whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the
outlet, have a proper outlet installed by a qualified technician.
If the dishwasher is installed as a permanently connected appliance:
GROUNDING INSTRUCTIONS - This appliance must be connected to a grounded
metal, permanent wiring system, or an equipment-grounding conductor must be run
with the circuit conductors and connected to the equipment-grounding terminal or
lead on the appliance.
4
SAFETY AND WARNINGS
IMPORTANT SAFETY INSTRUCTIONS
Maintenance
Disconnect the appliance from the power supply before any cleaning or maintenance.
When disconnecting the appliance pull the plug rather than the power supply cord or
junction of cord to avoid damage.
Do not repair or replace any part of the appliance or attempt any servicing unless
specifically recommended in this user guide. We recommend that you contact
Customer Care to arrange service. See your ‘Service and warranty’ booklet for contact
details.
Keep the floor around your appliance clean and dry to reduce the possibility of
slipping.
Keep the area around/underneath your appliance free from the accumulation of
combustible materials, such as lint, paper, rags and chemicals.
Models with a remote control: Do not attempt to recharge, short-circuit, disassemble,
heat or throw the remote control battery into a fire. Dispose of an old battery
responsibly, keeping it out of reach of children.
Operational
Under no circumstances should you open the drawer whilst the dishwasher is in
operation.
Always press the button to pause and wait until you hear the four additional beeps
before opening the drawer.
The dishwasher must be used with the motor assembly, filter plate, drain filter and
spray arm in place. To identify what these parts are, see drawings in section ‘User
maintenance instructions’ of this user guide.
Take care when loading the drawer not to load dishware items so they prevent the
internal lid from properly sealing with the drawer. Items should be placed so they do
not protrude above and/or forced into the drawer, otherwise a service call may result.
Household appliances are not intended to be played with by children. Children of
less than 8 years old must be kept away from the appliance unless continuously
supervised. This appliance can be used by children aged from 8 years and above, and
persons with reduced physical, sensory or mental capabilities or lack of experience
and knowledge, if they have been given supervision or instruction concerning the use
of the appliance in a safe way and they understand the hazards involved.
Cleaning and user maintenance shall not be done by children without supervision.
Do not allow children to play inside, on or with this appliance or any discarded
appliance.
If a dishwasher cleaner is used, we would strongly recommend a wash program
with detergent should be run immediately afterward, to prevent any damage to the
dishwasher.
The dishwasher is designed for washing normal household utensils. Items that are
contaminated by petrol, paint, steel or iron debris, corrosive, acidic or alkaline
chemicals are not to be washed in the dishwasher.
If the dishwasher is not being used for long periods of time, turn the electricity and
water supply to the dishwasher off.
Do not wash plastic items unless they are marked “dishwasher safe” or equivalent. For
plastic items not so marked, check the manufacturer’s recommendations.
5
CARING FOR YOUR DINNERWARE
The combination of high temperatures and dishwasher detergent may cause damage
to some items if they are washed in the dishwasher. Remember, if in any doubt about
any aspect concerning items washed in the dishwasher, follow the instructions from the
manufacturer of the items, or wash the item by hand.
Cutlery & silverware
All cutlery and silverware should be rinsed immediately after use to prevent tarnishing
caused by some foods. The Rinse wash program is useful for this. Silver items should not
come into contact with stainless steel, eg other cutlery. Mixing these items can cause
staining. Remove silver cutlery from the dishwasher and hand dry it immediately after
the program has finished.
Aluminium
Aluminium can be dulled by dishwasher detergent. The degree of change depends on
the quality of the product.
Other metals
Iron and cast iron objects can rust and stain other items. Copper, pewter and brass tend
to stain.
Woodware
Wooden items are generally sensitive to heat and water. Regular use in the dishwasher
may cause deterioration over time. If in doubt, wash by hand.
Glassware
Most everyday glassware is dishwasher safe. Crystal, very fine and antique glassware
may etch that is, become opaque. You may prefer to wash these items by hand.
Plastic
Some plastic may change shape or colour with hot water. Check manufacturer’s
instructions about washing plastic items. Washable plastic items should be weighed
down so they do not flip over and fill with water or fall through the base rack during the
wash.
Decorated items
Most modern china patterns are dishwasher safe. Antique items, those with a pattern
painted over the glaze, gold rims or hand painted china may be more sensitive to
machine washing. If in doubt, wash by hand.
Glued items
Certain adhesives are softened or dissolved in machine washing. If in doubt, wash by
hand.
6
OPERATING INSTRUCTIONS
RACKING FEATURES
Cutlery basket
To reduce the risk of injury, we recommend loading knives and sharp utensils with
handles facing up.
Mix spoons, knives and forks within each section to stop cutlery nesting together and to
ensure the water circulates freely.
Keep stainless steel from touching silver cutlery to avoid staining.
7
RACKING FEATURES
Removable tablet tray
If you are using dishwasher tablets or gel packs, place them on the removable tablet
tray, as shown. See also ‘Adding detergent’ for more information.
IMPORTANT!
Dishwasher tablets should not be in direct contact with dishes or cutlery.
8
RACKING FEATURES
Stemware notches
These notches help support long-stemmed
glassware.
Glass supports
These clip on the rack wires to give your tall
glasses extra stability.
Foldaway cup racks
You can fold these independently of each
other.
Fold the racks away if you need the space.
The racks are a fixed height, designed for best
wash performance.
9
RACKING FEATURES
Folding tines
For optimum stability, place larger plates
between the longer tines in the front.
Release by pushing the small clips at the rear
and fold the tine sections down towards each
other if you need the space for pots or other
large items.
Fixed tine plate rack
This rack is your main dish rack. The tine
spacing has been optimized for maximum
wash performance of plates and bowls.
Fixed tine plate
rack-rear
10
LOADING SUGGESTIONS
When loading your drawer, make sure that
you place items so that water coming from the rotating spray arms below can reach all
areas (wash performance will be reduced if it can’t)
nothing blocks the water from getting to items on the foldaway cup racks
glass and other fragile items are stable, so that they do not accidentally topple and
break during the wash.
How NOT to load your drawer
standard test load heavy load
crowding nesting etc.
dishdrawer loading diagrams
Overcrowded and wash water will not
reach some of the dinnerware.
Cups, glasses and bowls must have
their openings facing down.
The plates are nesting together and
wash water may not get through.
Ensure cutlery are not nesting or stuck
together. They need to be evenly spread
out.
Ensure dishware items are not forced
into or protrude out of the drawer, as this
may prevent the internal lid of the drawer
from properly sealing which could result
in a service call.
Locate sharp items safely to prevent
injuring the user and damaging the lid
assembly.
Check the bottom of the cutlery basket
to ensure sharp or pointed items have
not come through as they may stop spray
arm rotation.
Ensure cutlery has not fallen through the
base rack and stopped the spray arms
from rotating.
The large bowl is blocking wash water
reaching the foldaway cup racks.
Large utensils should be placed on
the foldaway cup racks so they do not
become dislodged and stop the spray
arms from rotating.
Sharp or pointed items must be placed
horizontally or with sharp edges/points
facing down to avoid risk of injury.
standard test load heavy load
crowding nesting etc.
dishdrawer loading diagrams
11
WATER HARDNESS AND DISHWASHING
What is water hardness?
Hard water is water with a high concentration of minerals such as calcium and
magnesium. In soft water, this concentration is low. Water hardness varies by
geographical location.
How does water hardness affect dishwashing?
Hard water can be detrimental to the performance of your dishwasher. Over time,
glassware washed in hard water will become opaque and dishes will become spotted or
covered in a white film. Using very hard water can cause dishwasher parts to fail over
time.
Naturally soft or softened water has no detrimental effects if used with the correct
amount of detergent. However, excess detergent combined with hot, soft water may
cause irreversible etching on glassware. Etching first appears as a rainbow-coloured film
and—if allowed to continue—can make glassware permanently opaque.
What can I do to minimise any detrimental effects?
Contact your local water company to find out about water hardness in your area.
If your home has hard water…
Follow the detergent quantity recommendations on the following pages.
If available, use a detergent with high phosphate content. Phosphate softens the
water and this improves wash results. If detergent with phosphate is not available, we
recommend using multi-purpose tablets.
Use rinse aid. We recommend you turn the rinse aid setting to 5 to help improve wash
performance.
Use a dishwasher cleaner/descaler regularly, or whenever you notice a build-up of
limescale deposits in your dishwasher.
IMPORTANT!
We recommend fitting a water softener to the household water supply. If the water
hardness in your home is above 250 ppm/14.6 gpg, a water softener has to be fitted
to maintain the performance of your dishwasher.
If your home has naturally soft or softened water…
Avoid using too much detergent. Follow the quantity recommendations on the following
pages.
Ensure the drawer is not overloaded and water can reach all the dishes.
12
WASH PROGRAMS AND POWDERED DETERGENT QUANTITIES
Find out about water hardness in your home, then use the table below to determine
how much powdered detergent to use for each wash program. See also section ‘Water
hardness and dishwashing’.
For information on which program to use for your load, see your ‘Quick start guide’.
The main powdered detergent dispenser has markings to help you measure the correct
quantities. See following section ‘Adding detergent’.
* If you have a a household water softener installed, use the quantities recommended for water with a
hardness under 100 ppm/6 gpg, irrespective of the water hardness in your area.
Notes:
If your water hardness is above 625ppm/36 gpg, we highly recommend you completely
fill the main detergent dispenser for all programs (except Rinse) and the secondary
dispenser for heavily soiled loads. The rinse aid setting should be at 5.
If your water hardness is above 625ppm/36 gpg, the wash performance of your
dishwasher will decline.
WATER HARDNESS
parts per million (ppm)
grains per gallon (gpg)
WASH
PROGRAMS
POWDERED DETERGENT
QUANTITIES (PER DRAWER)
US CA NZ AU
main detergent
dispenser
marking
grams
<100 ppm or
< 6 gpg*
Heavy 2/3 20
Normal 2/3 20
Fast 1/3 10
Delicate 1/3 10
Rinse - -
100 -150 ppm or
6 - 9 gpg
Heavy full 30
Normal full 30
Fast full 20
Delicate full 30
Rinse - -
>150 ppm or
>9 gpg
Heavy full 30
Normal full 30
Fast full 30
Delicate full 30
Rinse - -
SOFTER
HARDER
13
ADDING DETERGENT
Powdered dishwasher detergent
Note: You may see other, equally suitable types of dishwasher detergent on the shelves
of your supermarket. Read and follow the detergent manufacturer’s recommendations.
Main
Powdered
detergent
dispenser
Secondary
powdered detergent
dispenser
Pour into powdered detergent dispenser
Latch
Filling the powdered detergent dispenser
1 Press the latch down to open the dispenser.
2 Check that the dispenser is empty and dry, then add detergent (do not place solid
tablets in the dispenser). No detergent is needed for the Rinse program.
3 Close the dispenser until it clicks shut. The detergent will automatically be released into
the drawer during the wash program.
Note: When washing heavily soiled dishes and in very hard water you may also fill the
secondary dispenser with detergent to aid dishwasher performance.
14
ADDING DETERGENT
Pouch packs of Gel or Powder
Note: You may see other, equally suitable types of dishwasher detergent on the shelves
of your supermarket. Read and follow the detergent manufacturer’s recommendations.
Tablet tray
If the cutlery basket is not being used for a particular load, place pack in the bottom of
the drawer.
Place on tablet tray in cutlery basket
15
ADDING DETERGENT
Place on tablet tray in cutlery basket
Solid dishwasher tablets
Note: You may see other, equally suitable types of dishwasher detergent on the shelves
of your supermarket. Read and follow the detergent manufacturer’s recommendations.
Tablet tray
If the cutlery basket is not being used for a particular load, place tablet in the bottom of
the drawer.
16
ADDING DETERGENT
Unsuitable detergents
These types of detergent are not suitable and may damage your dishwasher or lead to a
service call that is not covered by warranty.
IMPORTANT!
Do not use these in your dishwasher!
Liquid detergents
Laundry detergents
Hand washing liquids
Soaps
Disinfectants
How much detergent to use
For powdered detergent, refer to previous section ‘Wash programs and detergent
quantities’ and follow the quantities relevant to your location and water hardness
level. Use the markings to help you measure the correct quantities. For other types of
detergent, follow the manufacturer’s recommendations.
Notes on using tablets
If you are using tablets, follow manufacturer instructions on the packet. Some tablets
may not be suitable for all wash programs.
Using tablets could improve wash performance in hard water areas.
Make sure that tablets never get in direct contact with dishes or cutlery.
If you are using dishwasher tablets with a built-in rinse aid component, we recommend
turning off the rinse aid (rAo). See your ‘Quick start guide’ for instructions.
IMPORTANT!
Dishwasher detergents are strongly alkaline. They can be extremely dangerous if
swallowed. Avoid contact with the skin and eyes and keep children and infirm persons
away from the dishwasher when it is open. Check that the powdered detergent
dispenser is empty after completion of the wash program.
1/3 (10 grams)
2/3 (20 grams)
Full (30 grams)
17
USING RINSE AID
We recommend using liquid rinse aid regularly to give the best drying results.
Rinse aid gives a streak-free, sparkling clean look to glass and chinaware. It also
prevents metal from tarnishing.
The rinse aid dispenser is on the inside of the drawer, underneath the detergent
dispenser.
It holds approximately 1.7 fl oz / 50 ml of rinse aid.
You may hear some unusual, high-pitched beeping when rinse aid is
being dispensed. This is normal.
When to refill rinse aid
If the indicator glows or flashes bright red, refill rinse aid.
If the indicator glows or flashes dimly or not at all, you do not
need to refill: there is enough rinse aid for the wash.
Note: Lighter coloured rinse aids will not dim the
indicator as effectively as darker ones.
How to refill rinse aid
1 Turn the plug anticlockwise and remove.
2 Pour rinse aid into the circular opening, taking care not to spill any
into the drawer.
IMPORTANT!
Any accidental spillages of rinse aid must be wiped up.
If not wiped up, spilt rinse aid will cause excessive foaming,
resulting in a service call that will not be covered by warranty.
3 Refit the plug, then turn it clockwise back to its original position.
IMPORTANT!
Make sure that the plug is closed tight, with its hand grip
in a vertical position.
How much rinse aid to use
You may need to adjust the amount of rinse aid dispensed in
each wash to suit your water conditions. The lowest setting
is ‘0 (off)’, the highest is ‘5’. See the ‘Preference options’ section of
your ‘Quick start guide’ for instructions on how to change
the rinse aid setting.
If there is excessive foam at the end of the wash, reduce the
setting.
If dishes are wet or streaky after drying, increase the setting.
If you live in a hard water area and you have no water softener
installed in your water supply or built into your dishwasher,
we recommend adjusting the rinse aid setting to 5.
Indicator
light
Plug
Turn the plug
anticlockwise.
Remove the plug
Pour rinse aid into
the circular opening
Refit the plug by turning
it clockwise. Ensure it is
closed tight.
18
USER MAINTENANCE INSTRUCTIONS
IMPORTANT!
Disconnect the dishwasher from the power supply (unplug or switch off at the circuit
breaker) and allow all its parts to cool before any cleaning or maintenance.
Holiday time
If the dishwasher is not going to be used for some time, we recommend you leave
it clean and empty. Leave the drawers ajar to allow air to circulate. Turn off both the
power and water supply to the dishwasher.
When using your dishwasher for the first time after a long period away, we recommend
pouring 3 cups of water into the drawer before loading and starting a wash. This is to
lubricate components that may have dried out during non-use.
Cleaning the surfaces
1 Wipe with a clean damp cloth. Take care not to wet the control panel.
2 Dry with a clean lint-free cloth.
IMPORTANT!
We do not recommend the use of the following cleaning aids on your dishwasher as
they may damage the surfaces:
Plastic or stainless steel scouring pads
Abrasive, solvent, household cleaners
Acid or alkaline cleaners
Hand washing liquids or soap
Stainless steel cleaners or polishes
Laundry detergents or disinfectants
Cleaning the drain filter, spray arm and filter plate
We recommend that the drain filter and filter plate in each drawer are removed and
cleaned about once a month in normal use or whenever there is evidence of food
particles.
The spray arm in normal use should require cleaning less frequently.
Spray arm
Fixed tine plate rack
Base Rack
Filter plate
Drain filter
19
USER MAINTENANCE INSTRUCTIONS
Cleaning the drain filter and filter plate
IMPORTANT!
If a dishwasher cleaner / descaler is used, you must run a wash programme with
detergent immediately afterward to prevent any damage to your dishwasher.
The dishwasher must be used with the filter plate, drain filter and spray arm correctly
in place.
We recommend that you always use the dishwasher with the right hand fixed tine
plate rack in place.
Remove the fixed tine plate rack and/or the base rack first
1 Unplug the dishwasher or turn it off at the power supply.
Note: For ease of access to the drain filter and filter plate you may find it easier to
remove the whole base rack first.
To remove the whole base rack: lift the rack up from the back first to prevent it knocking
against the detergent and rinse aid dispenser and lift out.
2 If the base rack is left in - to then access the drain filter:
Remove the cutlery basket
Lift the trap door up
Lift the front of the fixed tine plate rack to unclip it from the base rack
Slide the fixed tine plate rack forward clear of the rear anchoring loop and lift out.
Fixed tine plate rack-rear
rear anchoring loop
Stop
Lift trap door up
Fixed tine plate rack-front
20
USER MAINTENANCE INSTRUCTIONS
Removing the drain filter and filter plate
to clean
3 Twist the circular drain filter anti/counter-
clockwise and lift to remove. It is normal to
find some water under it.
4 Remove the drain filter mesh by pinching
one side only and pulling it off, as shown.
Note: Do not attempt to remove the drain
filter mesh by pinching two opposing sides
together as this may damage the drain
filter mesh.
5 Wash both parts of the drain filter in hot
soapy water and rinse thoroughly under
running water.
6 Carefully lift the filter plate out. Remove
any foreign material on either side, wash
in hot soapy water and rinse thoroughly in
clean water, then wipe with a damp cloth.
Replacing the filter plate and drain filter
7 Carefully replace the filter plate. Ensure it
is fully pushed into position.
8 Refit the circular drain filter:
a Push the drain filter mesh back onto the
holder. It should click into place.
b Rotate the drain filter mesh until the
arrow on the mesh filter lines up with the
arrow on the holder.
c Refit the drain filter into the drain hole by
lining up the arrow on the top of the drain
filter with the arrow on the filter plate.
d Rotate the drain filter clock wise until the
arrow on the drain filter lines up with the
arrow on the base of the drawer.
9 Either replace the whole base rack (if
removed) and/or replace the fixed tine
plate rack. Ensure the rack is replaced
correctly (the rear of the rack sits
underneath the anchoring loop and the
right side rail of the fixed tine plate rack
sits inside the stop as shown on previous
page).
!0 Fold down the trap door
so it is resting on the
fixed tine plate rack and
replace the cutlery basket.
Drain filter
Drain filter mesh
Holder
After cleaning the
mesh, push back on.
Rotate the mesh anti-
clockwise until the
arrows line up as shown.
Pinch one side and
pull off mesh.
Filter plate
Line up the arrows on the filter
plate and insert the drain filter
Rotate the drain filter clockwise
until these arrows line up as shown
21
USER MAINTENANCE INSTRUCTIONS
Cleaning the spray arm
1 Unplug the dishwasher or turn it off at the power supply.
2 Unclip the glass supports (if fitted) from the rack wires and fold up all the foldaway cup
racks, so that they are all upright and close to the top.
3 Remove the base rack carefully. Lift from the back first to prevent knocking the
detergent and rinse aid dispenser.
4 Lift the spray arm and shake any foreign material out.
Rinse it clean under running water and wipe with a damp cloth.
5 Replace the spray arm back onto the impeller.
6 Replace the base rack, lowering its front edge into position first.
7 Plug the dishwasher back in or turn it on at the power supply.
Note: Where there is broken crockery or glass in the drawer, it must be carefully
removed to prevent damage to the dishwasher.
Drain filter
When refitting the
base rack, ensure
the outer edges of
the rack sit on all
the rests within the
inside of the drawer.
Filter plate
Spray arm
Impellor
Rest
22
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Unclean dishes Wash program unsuitable
for the load.
See your ‘Quick start guide’ for a suitable
wash program, or the soils were too
heavily baked on and dishes may need
soaking.
Spray arm unable to
rotate.
Ensure no items are obstructing the spray
arm path.
Drawer overloaded/
incorrectly loaded.
Refer to the section on loading.
Filter plate/drain filter is
incorrectly inserted.
See section ‘User maintenance
instructions’.
Detergent put in the
wrong compartment of
the dispenser.
Detergent must be placed in the large
compartment. See section ‘Adding
detergent’ for information.
Excess food not removed
from dinnerware prior to
loading.
Scrape all food scraps off dinnerware prior
to loading.
Unsuitable detergent. Use detergents suitable for automatic
dishwashers. See section ‘Adding
detergent’ for examples of suitable and
unsuitable detergent types.
Not enough detergent. See section ‘Wash programs and detergent
quantities’ or follow the detergent
manufacturer’s instructions.
Spray arm holes are
blocked.
Clean the spray arm.
Filter plate/drain filter is
blocked.
Clean the filter plate and drain filter.
Foaming Wrong type of detergent
used
ONLY use detergents for Dishwashers.
See ‘Adding detergent’.
Incorrect amount of
detergent.
See section ‘Wash programs and detergent
quantities’ or follow the detergent
manufacturer’s instructions.
Too much egg in the
wash load.
Increase the amount of detergent.
Rinse aid setting too
high.
Decrease the rinse aid setting.
Rinse aid dispenser plug
not closed properly.
Ensure that the rinse aid dispenser plug
is closed tight, with its hand grip pointing
vertically. See section ‘Using rinse aid’.
23
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Water leaking Drain hose disconnected
from waste pipe.
Reconnect the drain hose to the waste
pipe.
Water inlet hose not
properly connected.
Ensure the inlet hose is connected
securely.
Other leaks. Turn water and power supplies to the
dishwasher off. Call Customer Care or
your Authorised Service Centre. See your
‘Service and warranty’ booklet for contact
details.
Rinse aid dispenser plug
not closed properly.
Ensure that the rinse aid dispenser plug
is closed tight, with its hand grip pointing
vertically. See section ‘Using rinse aid’.
24
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Drawer will
not open (no
beeping, no wash
underway)
Childlock feature is on. Turn the Childlock off. Hold down
the
button until the symbol
disappears from the display.
Closed drawer auto lock
is on.
Press any button and open drawer
within 30 seconds.
Power failure
during cycle
Power outage in your
home or area.
Wait until power resumes, cycle will
restart in same part of wash program.
Continuous
beeping with
A or F code in
display
A fault has occurred. Refer to section ‘If there is a fault’.
Intermittent
beeping
Dishwasher is in pause
mode.
Close the dishwasher and press the
button to resume the program.
Dishwasher will
not start
Power supply is not
connected.
Connect the power supply.
The drawer is not closed
properly.
Ensure the drawer is firmly closed.
Keylock or Childlock
feature is on.
Turn the Keylock or Childlock off. Hold
down the
button until the symbol
disappears from the display.
button not pressed. Press the button.
Dishdrawer is in
“Showroom mode”.
Contact Customer Care.
Fan noise
coming from the
dishwasher after a
wash program has
finished
This is normal. The drying
fan continues to run for a
set period of time after a
program has finished to
assist with drying.
No action required. The fan will
automatically stop after the set time is
over, or when the drawer is opened. In
some cases, the fan may resume when
the drawer is closed again.
Fan noise starts
up when I close
the drawer, even
though I didn’t
start a new wash
This is normal. In some
cases, the drying fan will
run whenever the drawer
is closed for a set period
of time after a program
has finished.
No action required. The fan will
automatically stop after the set time is
over.
No powdered
detergent
dispensed
Detergent dispenser was
wet when loaded.
Clean the dispenser and ensure it is dry
before adding detergent.
25
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
The wash program
seems to have
finished (the
dishwasher is
idle), but the end
of wash beeps
haven’t sounded
and the
drawer cannot be
opened
The wash program is
still
underway. It is in a
‘quiet’
phase that is needed for
ensuring the best wash
results.
No action required. The program will
transition into a more audible phase
after the ‘quiet’ phase is over.
Water pooling
on inner rim of
drawer after a
wash
This is normal
condensation.
Wipe dry.
Water under the
drain filter
This is normal and needs no action.
Excess water in
the drawer
Drain hose(s) bent or
kinked.
Straighten the drain hose(s).
Blocked filters. Clean the filter plate/drain filter. Refer to
’User maintenance instructions’.
Water marks on
the dishes
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too
low or off.
Increase the rinse aid setting.
Dishwasher overloaded/
incorrectly loaded.
Refer to the section on loading.
Drawer interior is
stained
Some foods, like tomato
based products, may
stain the inside of the
drawer.
Pre-rinse dishes before placing in the
drawer. Alternatively, using the Rinse
program after adding the dishes may
minimise staining.
26
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Dishes did not dry Incorrect loading. Ensure the dishes are not nesting
together.
Dishes were left in the
drawer for several hours
after a wash.
We recommend unloading the dishes
within a few hours after a wash program
has finished, as the small amount of
vapour left after the wash may -with
time- resettle on dishes as condensation.
Using rinse aid or increasing its setting
may also help reduce this problem.
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too
low.
Increase the rinse aid setting.
Normal Eco program
used.
Choose a standard wash program.
Excessive motor
noise
No water in the motor
area.
This usually occurs on the first use or
when the dishwasher has not been used
for long periods of time. Pour 3 cups of
water into the drawer before running a
wash program.
27
IF THERE IS A FAULT
How do I know if there is a fault?
Your dishwasher will self-diagnose and let you know by beeping continuously.
If there is a fault in one of the drawers:
The drawer indicator of the drawer with the fault will
flash red, and the fault code will flash in the display.
If the fault is on a non-selected drawer, the display will
revert to the flashing fault code for the affected drawer.
Note:
If a fault occurs in one drawer only you are still able to
use the other drawer.
if you have paused a drawer and the drawer indicator was
flashing red, and the other drawer then faults, the paused
drawer indicator will switch to flashing white.
If there is a fault in both drawers:
the selected drawer indicator will flash red and the
fault code will flash in the display.
the drawer indicator of the other drawer will also
flash red.
Press the button to scroll between the drawers and
note down the fault codes for each drawer.
There may be the same code flashing for both, or two
different codes flashing, depending on the faults.
What should I do if there is a fault?
You may be able to fix some of the faults yourself – with others, you will need to contact
Fisher & Paykel Customer Care to organise a visit by a service technician.
Upper Drawer
indicator flashing red
Both Drawer
indicators flashing red
Fault on the top drawer only
Fault on both drawers
28
HOW TO ATTEND TO A FAULT
START HERE
Press
to stop the beeping.
Note down the fault code.
Look up the fault in the
table opposite.
A1: Ensure the water supply
is on, press
again to clear
the fault then press to
resume the wash program.
Press
. Wait a few seconds,
then press again.
YES
YES
YES
NO
NO
NO
A6: The Drawer indicator on
the drawer(s) with the fault
will flash. Open the drawer
and check the spray arm.
Has the spray arm loosened
or come off its mounting?
Refit the spray
arm following
instructions in section
‘User maintenance
instructions’, then
close the drawer,
press
again, then
press to resume
the wash program.
If it’s a ‘A’ code
Has the fault code disappeared?
Has the dishwasher resumed
normal operation?
Has the fault code disappeared?
You have corrected the fault
and can continue to use your
dishwasher as normal.
Disconnect the dishwasher from the
power supply (unplug or switch off
at circuit breaker), turn off its water
supply, then contact Customer Care
with the fault code information. See
your ‘Service and warranty’ booklet
for contact details.
The fault has
reset. You can
continue to use
your dishwasher.
If it’s an ‘F’ code
29
HOW TO ATTEND TO A FAULT
DISPLAY POSSIBLE CAUSE OF FAULT
A1
No water – the water supply hasn’t been turned on.
A6
The spray arm has loosened or come off its mounting, or
water pressure is too low.
DISPLAY POSSIBLE CAUSE OF FAULT
F1
Flood detected.
F2
X
Motor fault.
F3
X
Temperature fault. You may need to have a tempering valve
installed on your water supply, to ensure that incoming
water is less than 65
o
C (149
o
F).
F4
X
Heating element failed.
F5
X
Fault with the internal lid of the
dishwasher.
F6
X
Component failure.
F7
X
Fill valve fault.
F8
X
Electronics fault—motor controller.
F9
X
Electronics fault—wash controller.
FC
X
Electronics fault—communication between drawers.
30
Before you call for service or assistance ...
Check the things you can do yourself. Refer to the installation instructions and your
user guide and check that:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
If after checking these points you still need assistance or parts, please refer to the
Service & Warranty book for warranty details and your nearest Authorised Service
Centre, Customer Care, or contact us through our website www.fisherpaykel.com.
WARRANTY AND SERVICE
Complete and keep for safe reference:
Model
Serial No.
Purchase Date
Purchaser
Dealer
Suburb
Town
Country
The label is located inside cabinet,
underneath the (top) drawer.
32
WASH PROGRAM DATA
USA & CANADA
HEAVY
(~127 MINS)
NORMAL
(~128 MINS)
FAST
(~53 MINS)
GENTLE
(~82 MINS)
RINSE
(~11 MINS)
main wash 150
o
F main wash 130
o
F main wash 130
o
F main wash 120
o
F
post-rinse x3 post-rinse post-rinse post-rinse x2
final rinse 163
o
F final rinse 130
o
F final rinse 120
o
F final rinse 130
o
F
drying phase drying phase drying phase
NORMAL ECO
(~100 MINS)
main wash 120
o
F
post-rinse
final rinse 125
o
F
drying phase
For information on which program to use for your load, see your ‘Quick start guide’.
Wash cycle times indicated are approximate.
33
WASH PROGRAM DATA
NEW ZEALAND & AUSTRALIA
HEAVY
(~124 MINS)
NORMAL
(~128 MINS)
FAST
(~49 MINS)
GENTLE
(~92 MINS)
RINSE
(~11 MINS)
main wash 70
o
C main wash 60
o
C main wash 55
o
C main wash 50
o
C
post-rinse x2 post-rinse post-rinse post-rinse x2
final rinse 65
o
C final rinse 60
o
C final rinse 55
o
C final rinse 60
o
C
drying phase drying phase drying phase
NORMAL ECO*
(~100 MINS)
main wash 40
o
C
post-rinse
final rinse 40
o
C
drying phase
For information on which program to use for your load, see your ‘Quick start guide’.
Wash cycle times indicated are approximate.
*Reference program for energy label in compliance with AS/NZS 2007.
Note:
Wash times can vary depending on the incoming water temperature, ambient
conditions, type of dish load and whether the drawer has been opened during the wash.
Wash times are only APPROXIMATE on the electronic display and based on 120
o
F (USA
and Canada), 20
o
C (New Zealand and Australia) incoming water.
34
STANDARDS TEST (USA AND CANADA)
The dishwashers are tested to various standards for wash performance using the
parameters detailed below.
Rinse agent setting 4
Maximum place setting 10 for double models
Fixed height setting of racks
Recommended loading pattern
Top drawer
Cutlery basket
Bottom drawer
5½”
(140mm)
1 2 3 4 5 6
6
3
5 2 4
1
1
1
1
1
3
3
2
2
3
3
2
2
4
4
4
4
3
3
3
3
3
USCA
1 2 3 4 5 6 7 8
8 8
3
3
4 5
7
2 6
2
2
2
2
2
1
1
4
4
1
1
1
4
4
4
5
5
5
5
5
1
3
3
3
3
GBIE
1 2 3 4 5
3
3
3 1
1
3
1 4 5 5
4
2
2
2
2
2
2
2
1
1
4
4
4
1
1
4
4
5
5
5
5
5
3
3
3
NZAU
35
STANDARDS TEST (NEW ZEALAND AND AUSTRALIA)
Cutlery basket
The dishwashers are tested to AS/NZS 2007 standards for both wash and dry
performance, using the parameters detailed below.
Wash program Normal Eco
(At the end of the program, open the drawer
50 mm to improve the dry performance.)
Detergent quantities 23.75g (main wash) per drawer
Rinse aid setting 4
Maximum place setting (per drawer) 7
Accessories to be used in the
Dishwasher standards test
Base rack, folding tines, fixed plate rack,
cutlery basket with cutlery grid, fold away
cup racks, glass supports.
Fixed height setting of racks
Correct orientation of glass supports
on both sides of drawer
Recommended loading pattern
140mm
Top and Bottom drawer
1 2 3 4 5 6
6
3
5 2 4
1
1
1
1
1
3
3
2
2
3
3
2
2
4
4
4
4
3
3
3
3
3
USCA
1 2 3 4 5 6 7 8
8 8
3
3
4 5
7
2 6
2
2
2
2
2
1
1
4
4
1
1
1
4
4
4
5
5
5
5
5
1
3
3
3
3
GBIE
1 2 3 4 5
3
3
3 1
1
3
1 4 5 5
4
2
2
2
2
2
2
2
1
1
4
4
4
1
1
4
4
5
5
5
5
5
3
3
3
NZAU
590668 A 11.14
www.fisherpaykel.com
Copyright © Fisher & Paykel 2014. All rights reserved.
The product specifications in this booklet apply to the specific products
and models described at the date of issue. Under our policy of continuous
product improvement, these specifications may change at any time. You
should therefore check with your Dealer to ensure this booklet correctly
describes the product currently available.
NZ AU US CA
