User Manual Hisense 55U78G U78G Series 55" 4K ULED™ Android TV (2021)

• User Manual - (English)

• Spec sheet - (English)

Table of contents

• Getting started
• Troubleshooting

User manual Television

Getting started

Step 1. Attach stand or mount

Before you start using your TV, attach your TV stand or mount it on the wall.

CAUTION:

• Disconnect the AC power cord before installing a stand or a wall mount bracket.

• The LED display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure.

• After the installation is complete, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any

Attach the TV stand

To attach the TV stand legs to your TV:

1. Carefully place your TV face down on a clean, soft and flat surface.
2. Insert the TV base stands into the bottom slots on your TV.
3. Use the screws provided to secure each leg tightly.

55"(139.7cm)

Note: If your table is long enough to place the TV on top of, then insert the base stands into the screw holes ‘A’ that are shown in the illustration. If your table is NOT long enough, then insert the base stand into the screw holes ‘B’ that are shown in the illustration. Note that these two installation methods types cannot be mixed.

65"(165.1cm)

75"(190.5cm)

Attach the wall mount bracket (not included)

For 55"/65" (139.7 cm/165.1 cm)

Before you begin the third-party manufacturer instructions, be sure to do the following things:

1. Place the TV face down on a clean, safe and cushioned surface.
2. Remove the TV stand if you have already attached it.
3. Place spacers (not included) in the corresponding bracket holes.

For 75" (190.5cm)

Before you begin the third-party manufacturer instructions, be sure to do the following things:

1. Place the TV face down on a clean, safe and cushioned surface.
2. Remove the TV stand if you already attached it.
3. Remove the two screws (as shown in the following figure) on the handle first, and remove the handles, then remove the two screws at the bottom of the back.

4. Place the spacers (not included) in the corresponding bracket holes. See the Figure 1.

CAUTION:

• Follow instructions provided with the wall mount bracket. If it is not correctly mounted, the TV may fall and cause property damage or personal injury.
• When you attach the mount, be sure to use spacers (provided by the third-party manufacturer) between the TV and the bracket.
• To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 9.5 - 11.5 mm in length when measured from the attaching surface of the rear cover.
• Make sure the tilt angle between the TV screen and the vertical surface is no more than 15 degrees.

NOTE:

• If you have additional questions, please contact the wall mount manufacturer or the retailer from which you purchased the TV.

• The diameter and length of the screws differ depending on the wall mount bracket model.

Step 2. Connect devices to your TV

Check to ensure that you have connected right cables for right ports securely. Loose connections can affect the quality of the picture image and color.

Step 3. Get to know controls

Control on the TV

The Google Assistant can answer your questions or help you change TV configuration. Before using this function, connect the TV to the Internet and sign in your Google account at Settings > Accounts & Sign In.

● How to use the Google Assistant function via the control button on your TV

1. Switch the button to [] to turn on the Google Assistant.

2. Start a conversation by saying “Hey Google”, and the dialog bar appears at the bottom of the TV screen. At the same time, voice indicator illuminate.

3. Continue speaking, such as “What’s the weather” or “volume up”.

● Screenless Mode

Talk to the Google Assistant even when the screen is off.

In Screenless Mode, the Google Assistant is always available to help even when the screen is not on. Just say “Hey Google”.

This feature will affect standby power consumption. To turn it off, go to Settings > Advanced System > Screenless Mode

NOTE: The Google Assistant and some features are available on limited country/ region/language.

Get your remote ready

The following table shows the buttons on your remote control and describes what they are for.

NOTE: Buttons listed here are for reference only. Actual remote control models may vary

Insert the batteries

1. Take off the back cover to open the battery compartment of the remote control.
2. Insert two AAA(1.5Vcc) size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
3. Restore the battery compartment cover.

Important information about the remote and batteries

• Discard batteries in a designated disposal area. Do not throw them into a fire.
• Remove old batteries immediately to prevent them from leaking into the battery compartment.
• If you do not intend to use the remote control for a long time, then remove the batteries.
• Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
• Do not mix old and new batteries.
• Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries.
• Do not continue using the remote if it gets warm or hot.
• Call our Support Center immediately on the support website.

Remote control range information

• The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the TV set.
• It can work at a 30 degree horizontal or vertical angle.

Program your Universal Cable or Satellite Remote Control to operate your new television (only for USA)

If you would like to program your other household remote controls to your new television, please refer to the User Manual supplied by your Cable or Satellite provider.

It should include instructions on how to program their remote to your television.

A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable).

DIRECTV......0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183

Time Warner Cable......386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463

Comcast......0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002

Cox Communications......0178, 10178, 1326, 1463

Dish Network......505, 627, 538, 720, 659

If the code associated with your Cable or Satellite provider is not listed, does not work or you cannot locate the instructions to program your remote, call your local Cable or Satellite provider’s customer service center.

If your Cable or Satellite provider does not have a code available, please contact us at one of the phone numbers on Page 2.

Using your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal’ Remote

If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal’ Remote, then visit the Support page to view a list of the codes.

Pairing the remote control

1. Pair the remote to the TV after you power it on. Keep the remote control within 10 feet (304.8 cm) from the TV. Press and hold the [] button at least 3 seconds to start pairing.

2. If the remote pairs successfully, a confirmation will display on the screen. If it does not pair successfully, an unsuccessful message will display. Repeat step 1.

NOTE:

• If an unknown error occurs with the remote, it could have been caused by interference. Try to remove what's causing the interference and pair the remote again.
• If an unknown error occurs with the remote control while the battery power is normal, you can take out the batteries and press any key for 1~2 seconds, and the remote control can work normally.
• The remote cannot be paired to the TV while the TV is in the standby mode.

Step 4. Power on the TV

Connect your power cord to the TV and plug it into a power outlet.

Your TV will display a launch screen showing the Hisense logo.

Step 5. Complete the first-time setup

The first time you turn on your TV, there is a guided setup to make it easy to connect your TV to the Internet and complete the setup of your TV.

Step 6. Establish a network connection

1.Press the Home button on the remote control, and select the icon to select Settings to enter the Settings menu.

2.Select Network & Internet.

Establish a wired network connection

Automatically obtain an IP address

1. If you connect to the wired network, the TV will automatically obtain an IP address and connect to the network. NOTE: The default option of IP Settings Mode is DHCP.

2. If the connection fails, “Not connected” will display for the Ethernet status. Retry or enter the IP settings, and select Static to input the information again.

Manually enter the IP address

1. Enter the IP settings to select Static.

2. Enter the IP address, Gateway, Network prefix length, DNS 1 and DNS 2 in the menu.

Establish a wireless network connection

The TV can directly receive network signals via wireless router.

1. Turn on your Wi-Fi.
2. The list of networks will display automatically.
3. Select a wireless network from the list, input the password.
4. If the network connection does not appear in the list, select See all to display all the list, or select Add new network to input a Wi-Fi name, select the type of security mode, and enter password.

Close the network connection

Unplug the network cable or turn off your Wi-Fi. The network connection will close.

Step 7. Enjoy your TV!

Now that you’ve completed the first-time setup, your Home screen is your starting point for using your TV. Your Hisense TV provides a variety of entertainment options, so you’ll always find something new. Use your TV to watch live channels, access video on demand to watch movies, and much more.

Press the Home button on your remote to get started.

Text-to-Speech (TTS) and Video Description functionalities on TV

Text-to-Speech (TTS) and Video Description can help you to navigate the menus on the screen and hear an audio description of relevant programs. Text-to-Speech can convert written text into voice text to help visually impaired people listen to the information they are unable to read. In addition, the Video Description has an audio narration added to certain programs that will describe the main visual elements which visually impaired users may not be able to see.

Follow the steps below to enable the functions:

1. Press the menu button on your remote.
2. Next, select Settings to enter the Device Preferences menu.
3. Select Accessibility > TalkBack or Video Description to turn the Menu Audio or Video Description on or off by selecting the appropriate choice that is presented.

NOTE: TalkBack is enabled by selecting the checkbox. Video Description is enabled by selecting the Toggle button.

Troubleshooting

If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact us at one of the phone numbers on Page 2.