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40
EN
Symptoms Possible Cause & Solution
After drying cycle, warm clothes may be wet a little to prevent damage or
wrinkle.
• Hang out the clothes in cool place.
The appliance is overloaded.
• Check the load capacity for the selected cycle. If necessary, add Time Dry
cycle.
Drying performance can be decreased for blankets or bulky clothes due
to little movement space while drying.
• Rearrange clothes and use Time Dry cycle.
Clothes are stuck in the drum after spinning.
• Rearrange clothes and use Time Dry cycle.
The spin speed is too low or spin cycle is not used.
• Select the highest spin speed allowed for the washing cycle.
Water pressure is weak or water is not supplied.
• Check if the water supply tap is closed or not.
• Check if the drain hose is kinked or not.
• Check if the inlet valve filter is blocked or not.
Water does not drain properly.
• Check if the drain pump filter is clogged or not.
• Check if the
drain hose is kinked or not.
Long drying time The actual drying time may vary according to the drying time estimated
by the sensor of drying cycle. Drying time may vary depending on the
type of fabric, load, and selected dry level.
• This is normal.
Wi-Fi
Symptoms Possible Cause & Solution
Your home appliance
and smart phone are
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters).
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