Pro 3 Wire-Free
Security Camera System
User Manual
2
Contents
1. GettoKnowYourArloPro3Camera 5
GettheArloapp .............................................................................................................5
MeetyourPro3Camera ................................................................................................ 6
MeetyourSmartHub ...................................................................................................... 7
DomorewithArlo ..........................................................................................................7
2. GetStarted 8
ConnectyourSmartHubtotheInternet ......................................................................8
TheSmartHubLED ......................................................................................................... 8
UsetheArloappforinstallationandsetup ................................................................9
Insertthebatteryintoyourcamera ..............................................................................9
Thecamerabattery .......................................................................................................10
TheArloPro3CameraLED ........................................................................................12
TipsforoptimalWiFiperformance ............................................................................12
Magneticmount ...........................................................................................................13
InstalltheArloOutdoorMount ..................................................................................14
ConnectyourcameratotheArlosolarpanel(soldseparately) ............................15
YourArloPro3Camera’seldofview .......................................................................15
Positionyourcameratodetectmotioninspecicareas ........................................16
Testmotiondetection ..................................................................................................17
Armyourcameratodetectmotion ...........................................................................18
3. ArloPro3Basics 19
Viewyourcamerafeeds ..............................................................................................20
Lookbackvideo ............................................................................................................21
Recordclipsfromlivevideo ........................................................................................22
Takeasnapshotfromlivevideo .................................................................................22
TalkandListen ...............................................................................................................22
Turnthecameraspotlightonandoff ........................................................................22
Turnthecamerasirenonandoff ...............................................................................23
Customizeyourcamerafeedimage ..........................................................................23
Motiondetectionactivityzones ..................................................................................24
Viewrecordingsandsnapshots..................................................................................25
Pro 3 Wire-Free Security Camera System
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Contents User Manual
Downloadrecordings ..................................................................................................27
4. ImageQualityFeatures 29
HighDynamicRange(HDR) ........................................................................................29
Local2Kstreamingandrecording .............................................................................29
HEVC2Kplayback-supporteddevices ......................................................................29
Start2Kstreaming ........................................................................................................30
AutoZoomandTracking .............................................................................................32
5. Modes,Rules,andAlerts 33
Modes ............................................................................................................................33
Selectamode ...............................................................................................................34
MuteNotications ........................................................................................................34
Rulesformodes ............................................................................................................35
Changemotionsensitivity ...........................................................................................35
Automaticallystoprecordingwhenmotionstops...................................................35
Controlwhetherthespotlightturnsonwhenmotionisdetectedatnight 36
Changeaudiosensitivity .............................................................................................36
Managealerts ................................................................................................................37
Scheduleyourcamerarules ........................................................................................37
SetupArloGeofencing ...............................................................................................38
Geofencingwithmultiplemobiledevices ................................................................40
DetectaudioalarmswithyourPro3Camera ...........................................................43
6. ChangeYourSettings 48
Two-stepverication ....................................................................................................48
Usefaceorngerprintauthentication .......................................................................50
Customizeyourprole .................................................................................................51
ChangeyourArlopassword .......................................................................................51
Resetaforgottenpassword ........................................................................................52
Grantaccesstofriends ................................................................................................52
Changethetimezone .................................................................................................54
Camerasettings ............................................................................................................54
Customizethecameraspotlightsettings..................................................................57
Viewdeviceinformation ..............................................................................................59
Removeadevicefromyouraccount .........................................................................59
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Contents User Manual
7. USBStorage 60
ViewtheUSBstoragedevicestatus ...........................................................................61
ViewavailableUSBdevicestorage ............................................................................61
TurnUSBrecordingoffandon ...................................................................................61
Turnlocal2Krecordingoffandon ............................................................................62
ChangetheUSBdeviceoverwritesetting ................................................................62
FormataUSBdevice ....................................................................................................62
SafelyejectaUSBstoragedevice ..............................................................................63
ViewvideosonaUSBdevice ......................................................................................63
8. ArloConnect 64
UseArlowithAmazonAlexa .......................................................................................64
AddPro3totheGoogleAssistantapp .....................................................................65
UseArlowithIFTTT .......................................................................................................66
9. FAQsandTroubleshooting 67
FAQs ...............................................................................................................................67
BatteryFAQs ..................................................................................................................68
CVRisn’tworking ..........................................................................................................69
TroubleshootArloGeofencing ...................................................................................69
Can’tseevideostreamsinabrowser ........................................................................70
WiFisignalinterference ...............................................................................................70
Notreceivingpushnotications .................................................................................71
ArloSmartAlarmDetectionisn’tworking .................................................................72
VerifythattheSmartHubisonline ..............................................................................73
TheSmartHubisofine ...............................................................................................73
ResettheSmartHubtofactorysettings .....................................................................75
10. Rechargeablebatterysafety 76
Safetyrulesforrechargeablebatteries ......................................................................76
5
1. GettoKnow
YourArloPro3Camera
Your Arlo Pro 3 Wire-Free Camera delivers the ultimate peace of mind with advanced
video and audio quality. The camera displays a wide, panoramic view with enhanced
color night vision. The integrated spotlight lights up the night or helps to ward off
unwanted visitors. Advanced noise canceling technology also minimizes background
noise for clear, two-way conversations.
When your camera detects motion, it uses a WiFi link to the Arlo SmartHub to stream
video to your Arlo account in the cloud.
Get the Arlo app
Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and
set up and manage all your Arlo devices.
Note: If you already use the Arlo
app, make sure that you’re using the
latest version. To nd out if an update
is available, go to the app store and
search for Arlo.
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User Manual
Meet your Pro 3 Camera
Your Pro 3 Camera consists of two parts, the housing and the camera with a battery
compartment.
Arlo Pro 3 Camera features
• HDR. See a clear picture in every detail through your Pro 3 Camera’s high
performance lenses.
• Enhanced night vision. See what’s lurking with color night vision that allows you
to see video in color rather than traditional black and white.
• Integrated spotlight. Light up the night and ward off unwelcome guests using
your camera’s integrated spotlight.
• 160 degree view. See a full panoramic view with auto image correction that
reduces the sheye effect. The camera has an 160-degree diagonal eld of view
with a matching wide range for motion detection.
• Auto Zoom and Tracking. Auto-focus on moving objects with clarity and detail
• Magnetic charging. Quickly charge your camera and easily snap the connecting
cable into place.
• Built in smart siren. Trigger your siren remotely or automatically during an event.
• Rechargeable battery. Take the expense out of security with the convenient and
long-lasting battery.
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Meet your SmartHub
The SmartHub provides extended battery life and superior long-range wireless
coverage, enabling hassle-free communication with other Arlo devices.
Do more with Arlo
You can add these options, which are sold separately:
• Add more Arlo cameras and devices. Cover more areas in and around your
home by adding cameras, security lights, and more.
• Arlo Solar Panel. Connect an Arlo Solar Panel to your camera and harvest power
from the sun to keep your camera battery charged. See Connect your camera to
the Arlo solar panel (sold separately) on page 15.
• Arlo rechargeable battery. Keep fully charged spare batteries (sold separately)
on hand.
• Arlo Dual Charging station. Charge your spare camera batteries. See Charge
batteries in the Arlo Dual Charging Station (sold separately) on page 10.
• Upgrade your Arlo subscription. For more information,visit What are the
available Arlo subscription plans and how much cloud recording is available?.
8
2. Get Started
Connect your SmartHub to the Internet
The SmartHub connects to your home network and allows you to view your camera
streams from anywhere.
1. Connect the SmartHub to your router with
an Ethernet cable.
2. Connect the AC adapter to the SmartHub
and plug it in.
The LED on the front of the SmartHub lights.
The SmartHub LED
The SmartHub LED indicates the status of the SmartHub. The LED blinks once when
the SmartHub is rst powered on. Then the LED lights as follows:
• Solid blue. The SmartHub is connected to the Internet.
• Slow blinking blue. The SmartHub is ready to sync and pair with a camera or is
connecting with a camera.
• Fast blinking blue. The SmartHub paired with a camera.
• Solid amber. An error occurred or something is wrong with the connection.
• Slow blinking amber. The SmartHub can’t connect to the camera. The camera
can’t be found, is out of range, or another connection error occurred.
• Alternating blue and amber. A rmware update or a reset is in progress.
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Use the Arlo app for installation and setup
You must use the Arlo app to install and set up your SmartHub and
Arlo Pro 3 Camera. The Arlo app guides you through setup:
1. Create your Arlo account.
You use the same account to manage all your Arlo devices.
2. Connect the SmartHub to the Internet and add it to your
account.
3. Add each Arlo Pro 3 Camera and pair it with the SmartHub.
Once you set up your Arlo account, you can access it by using the Arlo app on a
smartphone or tablet, or from a computer using a web browser. If you’re using a
computer, enter https://my.arlo.com/#/login in the address bar of the browser.
After installation, you can use the Arlo app to view your camera feed, customize alerts
and notications, create schedules for your cameras, and more.
Insert the battery into your camera
Your Arlo Pro 3 Camera consists of two parts:
• The camera and battery.
• The camera housing.
Note: The battery comes partially charged. We recommend that you fully charge the
battery before using your camera. See Charge your camera battery on page 10.
To insert the battery:
1. Align the battery and insert it into the
battery compartment.
The battery only inserts one way.
The LED on the camera blinks blue.
2. Insert the camera into the camera
housing by pushing down on both the
left and right sides of the camera until it
clicks into place.
For information about handling batteries,
see Safety rules for rechargeable batteries on page 76.
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The camera battery
Your Arlo Pro 3 Camera battery comes partially charged. We recommend that you
fully charge the battery before using your camera. Plugging in the camera charges the
battery.
Charge your camera battery
1. Snap the magnetic power cable into the camera’s power input.
2. Connect the AC adapter to the power cable and plug it in.
Note: You can buy spare rechargeable
batteries and charge them in the Arlo Dual
Charging Station (sold separately).
Charge batteries in the Arlo Dual Charging Station (sold
separately)
Your Arlo Dual Charging Station charges one or two batteries for your Arlo Pro 3
Camera or Arlo Ultra Camera.
To charge batteries in the charging station:
1. Connect the power adapter to the charging station.
2. Plug the power adapter into an indoor electrical outlet.
3. Insert one or two Arlo rechargeable batteries.
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Replace a Pro 3 Camera battery
You can leave the camera housing in place so the camera position stays the same.
1. Release the camera from the camera housing.
Press the button on the charging port underneath the camera. The camera clicks
as it disengages from the camera housing.
2. Pull the camera all the way out of the camera housing.
3. Remove the battery by pulling on it until it slides out of the camera.
4. Align the battery and insert it into the battery compartment.
The battery only inserts one way.
The LED on the camera blinks blue.
5. Insert the camera into the camera housing by pushing down on both the left and
right sides of the camera until it clicks into place.
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The Arlo Pro 3 Camera LED
The LED on the camera lights when the camera is powered on. The LED changes
color and blinks depending on the battery charge and to indicate the status of
activities such as pairing the camera and updating the camera rmware.
• Slow blinking blue. The camera is in the process of pairing with the SmartHub.
• Fast blinking blue. The camera paired with the SmartHub.
• Blinking amber. The camera is out of range, a connection error occurred during
pairing, or the camera battery charge is low (15% or less).
• Alternating blue and amber. The camera failed to pair with the SmartHub, or a
rmware update is in process, or a reset is in process.
Tips for optimal WiFi performance
Place your Arlo Pro 3 Camera in a location with a good WiFi signal to the SmartHub.
The distance between WiFi devices can affect the WiFi signal:
• Maximum recommended distance. Place your camera a maximum of 300 feet
(90 meters) from the SmartHub. The maximum line-of-sight range of 300 feet is
reduced by each wall, ceiling, or other major obstruction between the camera and
SmartHub.
• Minimum recommended distance. To reduce WiFi interference, place the
SmartHub 6 feet (1.8 meters) away from your WiFi router. Place your Arlo Pro 3
Cameras 10 feet (3 meters) away from the SmartHub, and allow at least 6½ feet (2
meters) between cameras.
The following materials can reduce WiFi signal strength if they are located between
WiFi devices such as your SmartHub and Arlo Pro 3 Cameras:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater
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Magnetic mount
Your Arlo Pro 3 system comes with a magnetic-based camera mount that lets you
mount your cameras anywhere. The mount has a built in groove where you can hide
your cable and provide strain relief if you want to keep the camera mounted and
plugged into a wall source.
Install a magnetic mount
1. Select a location for the mount up to 6.5
feet (1.9 meters) high.
*
2. Fasten the mouting screw into a wall.
If you’re working with drywall, use the
plastic drywall anchor that we provide.
Use the plastic stopper to help guide how
far to screw it into the wall.
3. If you’re using your Arlo Pro 3 Camera
connected to a charging cable, wrap the
excess charging cable around the back of
the mount.
4. Snap the magnetic mount onto the screw
and the stopper.
The mount clicks into place.
5. Attach your camera to the wall mount.
The magnet in the mount holds the
camera onto the mount.
6. Adjust the camera to your preferred
viewing angle.
Note: You can replace the battery in your
camera without removing the camera housing
from the mount.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.
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Install the Arlo Outdoor Mount
Some Arlo Pro 3 kits include an outdoor screw mount. Screw mounts are also sold
separately.
1. Place the outdoor mount and secure it with screws.
If you’re mounting the camera on drywall, use the drywall anchors we provide.
2. Attach the camera to the mount.
3. Adjust the camera angle.
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Connect your camera to the Arlo solar
panel (sold separately)
The Arlo solar panel lets you harvest power from the sun to keep your camera battery
charged. The solar panel with cable comes with a mount and mounting screws.
To connect a solar panel to your camera:
1. Install the solar panel mount near your camera.
2. Attach your solar panel to the mount.
3. Connect your camera to the solar panel power cable.
Your Arlo Pro 3 Camera’s eld of view
The eld of view is the area in which the camera can detect motion. You can set the
eld of view to Full (110 degrees), Wide (125 degrees), or Super Wide (160 degrees).
Arlo automatically corrects the image to reduce the sheye effect for each eld of
view setting. The Full setting completely eliminates the sheye effect.
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Change the eld of view
You can set the eld of view to Full (110 degrees), Wide (125 degrees), or Super wide
(160 degrees).
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings > Video Mode.
5. Tap a eld of view to automatically apply it to your camera.
Position your camera to detect motion in
specic areas
You can mount and aim your Arlo Pro 3 Camera in different ways to optimize the
camera’s ability to detect motion in specic areas. The lower two-thirds of the
camera’s eld of view is the motion-sensitive part of the image. Aim the camera so
that any motion you wish to detect appears within this part of the image.
If you want to monitor motion closer to the
camera, such as visitors to your front door,
mount the camera at least 6.5 feet (1.9
meters) high
*
and aim it so that visitors
appear in the lower two-thirds of the
image.
This angle works well to avoid motion alerts
for movement in the top third of the image,
such as vehicles driving by.
*At 6.5 feet (2 meters) or higher, we recommend using the Arlo Outdoor Mount.
110°
125°
160°
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To monitor motion occurring farther away,
such as children playing on a lawn, aim
the camera higher to frame the area within
the lower two-thirds of the image.
It’s best to position the camera so that
motion is moving from side-to-side across
its eld of view rather than directly toward
or away from the camera. Also, though the
camera can detect motion up to 25 feet
(7.6 meters) away, the best area for motion
detection is 5 to 20 feet (1.5 to 6 meters)
from the camera position.
Use camera positioning to aim your camera
Camera positioning is available only when the camera is not streaming, recording
motion, or using the Motion Detection test. During camera positioning, the camera
streams video as fast as possible, without buffering. You can aim your camera while
watching on your smartphone and making near real-time adjustments to the camera
position. This means that you might see lower-quality video while you are positioning
your camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Device Utilities > Camera Positioning.
The camera starts streaming video. The signal strength bar indicates the WiFi
signal that your camera is receiving at its current location.
Test motion detection
You can use the motion detection test to nd the right motion sensitivity setting for
each camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
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4. Tap Device Utilities > Motion Detection Test.
5. Move in front of the camera.
During this test, the camera LED blinks amber when motion is detected.
6. Move the slider to adjust the motion sensitivity level as needed.
7. Edit the rule for your camera to enter the motion sensitivity level that you want to
use. See Change motion sensitivity on page 35.
Arm your camera to detect motion
You control when your camera detects motion and the rules it uses to record and alert
you by selecting a mode. The Arlo app comes with four modes: Armed, Disarmed,
Schedule, and Geofencing. You can customize each mode and you can also create
custom modes. For information about how to do this, see Chapter 5. Modes, Rules,
and Alerts on page 33.
19
3. Arlo Pro 3 Basics
When you open the Arlo app, the Devices page displays your camera feeds.
Camera
icon
Located below each camera feed Camera
feed icon
Tap the camera feed to display these icons
Battery charge
Play/Stop
WiFi signal from the SmartHub Mute the audio
Audio detection is on Talk and Listen
Motion detection is on Record video manually
Select Timeline view (for CVR
subscribers) or change camera
device settings
Take a snapshot
View or change the camera
settings
Turn the camera spotlight on and off.
Live camera feed
This camera is disarmed.
The icons for sound and
motion detection are gray.
Tap to turn the camera
siren on and off.
Number of new recordings
SmartHub or Base Station
settings
Tap to view device settings
for the camera
This camera is armed to
detect sound and motion.
Tap a button to go to Devices,
Library, Modes, or Settings.
Tap Play
to begins
streaming this camera.
The time the current
snapshot was taken
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View your camera feeds
1. Open the Arlo app.
2. Tap Play
on the camera feed.
The camera feed updates and camera feed icons display.
3. To stop viewing and listening to the live feed, tap Stop
.
Local 2K Live Streaming
You can live stream in 2K resolution from your Pro 3 Camera in the Arlo app on a
mobile device that’s on the same local network as the SmartHub. If you enabled local
2K live streaming in your video settings, tap Play
on the camera stream in the Arlo
app.
To enable Local 2K Live Streaming:
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings.
5. Tap Local 2K Live Streaming to toggle live streaming on and off.
Pan and zoom video
You can pan and zoom to focus in on the high-denition details of any live or
recorded video. Just pinch and drag any image as you do with photos on your
smartphone.
1. Open the Arlo app.
2. Tap Library.
3. Tap any live video or prerecorded video from your Arlo library.
A full screen view displays.
4. To pan and zoom using a mobile device:
• Pinch to zoom in and out of the video.
• Touch and drag to move around the zoomed-in frame.
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5. To pan and zoom using a computer:
• Click the Zoom icon.
• Use your mouse to move around the frame.
Pan and zoom live video with Auto Zoom and Tracking
When you’re viewing a live stream recording, Auto Zoom and Tracking lets you zoom
into any area of the recording up to 8x. The image quality of the zoomed-in area
doesn’t deteriorate, allowing you to view a zoomed-in image with true 1080p video
resolution.
When Auto Zoom and Tracking is activated, your Pro 3 Camera automatically zooms in
on an object and track its movement when it detects motion in its eld of view. To use
Auto Zoom and Tracking, you must turn it on for each camera. See Turn on Auto Zoom
and Tracking on page 55.
1. Open the Arlo app.
2. Tap Play
on the camera feed.
On a mobile device, use the pinch gesture to zoom, and touch and drag to move
around the zoomed-in frame.
On a computer, double-click click to zoom. Left-click and hold and drag to move
around the zoomed-in frame.
After zooming in, the image stops and buffers for about ve seconds to improve
the quality of video. When the buffering stops, your zoomed-in video renders in
high quality.
Look back video
When plugged in using the indoor or outdoor magnetic charging cable, your Pro 3
Camera records continuously, but discards the video after three seconds if no motion
is detected. This means that your motion-triggered video recordings start before any
motion happens; you don’t miss a thing.
1. Plug in your camera.
2. Make sure the camera is using a motion-detection mode such as Armed.
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Record clips from live video
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Record
to begin recording.
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, tap Record
again.
Note: Manual recording is not possible when you are using Local 2K Live Streaming.
Take a snapshot from live video
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Snapshot
.
The snapshot is saved in your library.
Talk and Listen
The Pro 3 Camera includes a microphone that allows you to talk and listen.
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap the microhone icon
.
4. The rst time you use Talk and Listen, allow Arlo to use your phone’s microphone.
5. Tap the microphone button.
Two-way audio automatically opens, allowing you to use Talk and Listen.
Turn the camera spotlight on and off
You can use your Pro 3 Camera spotlight at night for better video quality. When your
camera is armed and detects motion at night the spotlight turns on automatically. You
can also adjust the spotlight behavior and turn it on and off.
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Turn the spotlight on and off from the camera feed
1. Open the Arlo app.
2. Tap the camera feed.
3. Tap Spotlight
.
4. To adjust the brightness, tap and hold the icon and adjust the slider.
5. To turn off the spotlight, tap Spotlight
.
For information about how to customize the spotlight settings, see Customize the
camera spotlight settings on page 57.
Turn the camera siren on and off
1. Open the Arlo app.
2. Tap Siren
on the upper right.
3. Tap Activate Siren.
If you have multiple cameras, you are prompted to select one.
4. Swipe the siren icon to the right.
The camera siren turns on.
5. To turn off the siren, tap the slider at the top of the Devices page.
Customize your camera feed image
If you use more than one camera, you can change the order in which the camera
feeds display on the Devices page. You can also zoom or rotate the camera feed
image 180 degrees.
Change the camera order
1. Open the Arlo app.
2. Tap Settings.
3. Under SYSTEM, tap Device Order.
4. If you are using a smartphone or tablet, tap Edit at the top of the page.
A list icon displays.
5. Tap and hold the list icon and drag each device to the correct position on the list.
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6. Tap Save.
Rotate a camera feed image 180 degrees
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings.
5. Rotate the image.
If you’re using an iOS device, tap Rotate Image 180°.
If you’re using an Android device, tap the slider to OFF and then rotate the image.
Motion detection activity zones
You can designate zones within the camera view where you want the camera to detect
and record motion.
Add an activity zone
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Under VIDEO, tap Activity Zones.
5. Tap +.
An activity zone box displays in the camera feed image.
6. Move the zone to the desired position in the camera feed image.
7. To reposition the zone, tap and hold the zone and move it.
8. To customize the zone name, tap Edit
and enter a name.
If you’re using a web browser, click > next to the zone name.
9. Tap Save.
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Change an activity zone
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Under VIDEO, tap Activity Zones.
5. Tap a zone to select it.
6. Move the zone to the desired position in the camera feed image.
7. To reposition the zone, tap and hold the zone and move it.
8. To customize the zone name, tap Edit
and enter a name.
If you’re using a web browser, click > next to the zone name.
9. Tap Save.
Delete an activity zone
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Under VIDEO, tap Activity Zones.
5. Tap a zone to select it.
6. Delete the device.
On an iOS device, slide the motion detection zone to the left and tap Delete.
On an Android device, slide the motion detection zone to the left.
View recordings and snapshots
Your Pro 3 Camera stores recordings and snapshots in the library. You can use the
lter and the calender to nd and view specic recordings.
Access cloud recordings
Pro 3 Cameras record when they are in an armed mode and they detect motion or
sound. Your Arlo recordings are sent to your Arlo account in the cloud and stored in
your library. Recordings are encrypted with your user name and password.
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You can access your recordings from the Arlo app on your mobile device or by using
a web browser to visit https://my.arlo.com/#/login. You can download recordings
from the cloud and save them.
Use the Library
You can use the library to nd and view recordings based on the date.
1. Open the Arlo app.
2. Tap Library.
A green circle indicates the selected day. A green dot below the date indicates
each day on which a video clip was recorded.
3. Tap a highlighted date.
Recordings from that date display below the calendar.
Use the lter
You can use the lter to nd and view recordings based on criteria that you select.
1. Open the Arlo app.
2. Tap Library.
3. Tap Filter in the upper left corner of the page.
4. Tap the ltering criteria that you want to use.
5. Tap Done.
Turn off the lter
1. Open the Arlo app.
2. Tap Library.
3. Tap Filter in the upper left corner of the page.
4. Tap Reset.
5. Tap Done.
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Download recordings
1. Open the Arlo app.
2. Tap Library.
3. Tap a recording.
4. Tap Download.
5. Tap OK to conrm.
Make a recording a favorite
1. Open the Arlo app.
2. Tap Library.
3. Tap a recording.
4. Tap Favorite.
Share recordings
1. Open the Arlo app.
2. Tap Library.
3. Tap a recording.
4. Tap Share.
5. Share the le.
Donate recordings for research
You can donate video or snapshot les to Arlo to use for research and development
of Arlo products.
1. Open the Arlo app.
2. Tap Library.
3. Tap a recording.
4. Tap Donate.
5. Tap OK to conrm.
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Delete recordings
1. Open the Arlo app.
2. Tap Library.
3. Tap a recording.
4. Tap Delete.
5. Tap OK to conrm.
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4. Image Quality Features
High Dynamic Range (HDR)
HDR solves the problem with over- or under-exposed images of scenes with both
bright and dark areas in the same picture. Your Arlo Pro 3 Camera automatically
determines when to use HDR. HDR is optimized for outdoor environments. Your
camera comes set to use HDR automatically, but you can turn it on and off. See Turn
Auto HDR on and off on page 57.
Local 2K streaming and recording
2K means you can see more details in every image, even when zoomed in. Your Arlo
Pro 3 Camera outputs 2560 x 1440 resolution at a 16 x 9 aspect ratio.
Your Pro 3 Camera streams 2K while providing:
• 160-degree diagonal eld of view that does real-time image de-warping
• Real-time high dynamic range (HDR)
• An integrated spotlight
For basic use of 2K, we recommend an average upload bandwidth speed of 2 Mbps
per camera. You can stream 2K content without a subscription. You can use 2K by
local live streaming or recording 2K motion content onto a USB device connected to
the SmartHub. 2K cloud storage is included with an Arlo Smart plan.
HEVC 2K playback-supported devices
High Efciency Video Coding (HEVC) is a video compression standard that enables
you to download and stream 2K videos with ease. To use HEVC on the Arlo app, you
must use a supported device and meet the minimum requirements. Your device must:
• Run iOS 9.0 or higher (Apple devices)
• Run Android 5.0 or higher (Android devices)
• Have the latest version of the Arlo app (for mobile)
• Use a web browser that supports HEVC
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Note: To check if your web browser supports HEVC, visit
https://caniuse.com/#feat=hevc.
HEVC is supported on:
• iPhone 7/7 Plus or newer
• iPad Pro or newer
• Samsung Galaxy S7/S7 Plus or newer
• Galaxy Note 8 or newer
• Google Pixel/Pixel XL or newer
• Huawei P9 or newer
• Xiaomi Mi 5 or newer
• LG G5 or newer
• HTC U10 or newer
• Sony Xperia X or newer
• Moto Z or newer
• OnePlus 3 or newer.
Start 2K streaming
You can view live video in 2K from your Pro 3 Camera if:
• Your computer or mobile device is connected to the same local network as your
Arlo SmartHub.
• You connected a USB storage device to your SmartHub and selected 2K video
recording. This lets you record all motion events in 2K quality. See Turn local 2K
recording off and on on page 62.
• You subscribed to the Arlo Premier Video add-on service to store motion
recordings in 2K quality to the Arlo Cloud to access wherever you have a mobile
date connection.
Turn Local 2K Live Streaming off and on
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings.
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5. Tap Local 2K Live Streaming.
Local live streaming to your connected USB storage device toggles off and on.
Turn 2K local video recording off and on
1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge > Storage Settings.
3. Tap 2K Video Recording.
2K recording to a connected USB device toggles off and on.
Optimize multiple 2K streams
You might experience connectivity issues if you’re running multiple 2K live streams on
your Arlo app. To optimize connectivity, check your network environment and adjust
your Pro 3 Camera settings as needed.
Make sure your average bandwidth speed is at least 2 Mbps per camera.
Note: To check your Internet speed, visit www.speedtest.net. The result of the
Internet speed test might change, depending on varying amounts of trafc. For
accurate results, run the speed test several times.
If you’re still experiencing connectivity issues after checking your WiFi connection and
Internet speed, do the following tasks until your connection is back to normal.
Adjust your Arlo Pro 3 Camera settings in the Arlo app:
1. Change the power management settings on each camera to Optimized.
Note: Do this on one camera at a time.
See Change the video quality and battery usage on page 56.
2. Change the power management settings on each camera to Best Battery Life.
See Change the video quality and battery usage on page 56.
3. Turn off 2K USB recording.
See Turn USB recording off and on on page 61.
4. Turn off 2K local live streaming.
See Turn local live streaming off and on on page 30.
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Auto Zoom and Tracking
To use Auto Zoom and Tracking and local live streaming, you need an Arlo Pro 3
Camera paired with an Arlo SmartHub.
When your Pro 3 Camera detects motion, cloud motion recording is triggered. When
Auto Zoom and Tracking is on, your Pro 3 Camera zooms in on the object and tracks
its movement while the motion is within its eld of view.
If you’re viewing a live stream recording, you can zoom in to any point of the Auto
Zoom and Tracking recording. Your Pro 3 Camera uses its advanced image sensor to
enhance the image quality of the zoomed-in area. (The zoomed-in image is in 1080p
video resolution.)
Your Pro 3 Camera automatically creates a curated Auto Zoom and Tracking clip. To
access Auto Zoom and Tracking clips, tap Library in the Arlo app to view your library.
Turn on Auto Zoom and Tracking
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings.
5. Tap Auto Zoom and Track.
Use Auto Zoom and Tracking when you’re live streaming
1. Open the Arlo app.
2. Tap the camera feed.
3. Pinch and drag to zoom in to any area you would like to see enhanced.
4. Let go after you have zoomed in.
An indicator on the live feed shows that Arlo is enhancing the image.
33
5. Modes, Rules, and Alerts
Modes and rules let you tell your Arlo system what to do in different situations. For
example, you can set your Arlo system to record a video when it detects motion and
send you an email alert.
Modes
Arlo modes give you control over how your cameras respond to motion or sound For
example, you probably don’t want to receive an alert about motion in the living room
while you’re doing yoga there. You might want to turn on a different mode when
you’re away on vacation than when you’re out at the store for an hour. Modes let you
tell your Arlo cameras to respond differently at different times.
You can create your own modes, but the Arlo app comes with these modes:
Armed. Detection is on for this camera.
Disarmed. Detection is off for this camera.
Schedule. Manage detection based on a schedule.
Geofencing. You can arm, disarm, or resume a schedule mode when you
arrive at, or leave, a given location based on your mobile device location.
You can customize the Armed and Schedule modes and you can add new modes. You
might want to create a mode in which some motion sensors and cameras are active
but others aren’t. For example, when you’re sleeping, you might want your exterior
cameras to be active, but your interior cameras to be inactive.
Note: You can create different modes for the same camera, but the camera can only
use one mode at a time.
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Select a mode
You can select a mode or set modes to activate according to a schedule.
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
A list of modes displays.
4. Tap a mode to activate it.
The mode that you selected turns on immediately. The mode stays active until you
change it.
Mute Notications
Mute Notications temporarily silences push notications to your mobile device,
while videos continue to be recorded. This is great for a party when you don’t need to
be notied of friends in your backyard.
You can mute notications from the Arlo app. If you use Arlo Smart, you can also
activate Mute Notications directly from push notications.
To mute notications:
1. Open the Arlo app.
2. Tap Settings > Mute Notications.
3. Select the length of time to mute notications.
A message displays conrming that you are muting notications. The Mute
Notication status shows the amount of remaining time until notications resume.
To unmute notications
1. Open the Arlo app.
2. Tap Settings > Mute Notications > Unmute.
The Mute Notications status changes to Off.
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Rules for modes
Each mode uses one or more rules to control your Arlo system. You can set these
options.
• Trigger device. The trigger device is the camera that detects motion or sound.
You can adjust the motion and sound sensitivity to minimize false alarms.
• Action device. The action device responds to motion or sound detection on
the trigger device. For example, you might want your backyard camera or your
driveway camera to trigger your door camera to start recording video. You decide
what action each camera takes when motion or sound is detected.
• Notications. When a trigger is detected, the Arlo can send you push
notications, email alerts, or both. You can also send email alerts to friends, family
members, pet sitters, or anyone who might need to respond when a camera is
triggered.
Change motion sensitivity
You can edit a rule to change the motion sensitivity level for your cameras.
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Edit
next to the mode.
5. Tap Edit
next to the rule.
6. Under If the following, tap Edit
next to Motion is detected.
7. Move the slider to adjust the sensitivity level for motion detection for this camera.
If you used a mobile device to specify the settings, your settings are saved.
8. If you used a browser to specify the settings, click Save.
Automatically stop recording when motion
stops
1. Open the Arlo app.
2. Tap Mode.
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3. Tap the SmartHub.
4. Tap Edit
next to the mode.
5. Under Then do the following, tap Edit
next to Record video.
6. Select Record until activity stops (up to 300 sec).
Control whether the spotlight turns on
when motion is detected at night
Unless you changed its settings, your Pro 3 Camera automatically turns on its spotlight
when it detects motion at night. Your camera detects motion when it’s in Armed mode
or another mode that uses a rule for detecting motion. When the spotlight turns on at
night, it allows your Arlo Pro 3 Camera to record video in color.
Note: You can also turn the spotlight on and off from the camera feed. (See Turn the
camera spotlight on and off on page 22.
To control whether the spotlight turns on when motion is detected, you can change
the low-light settings for your camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the Arlo Pro 3 camera.
4. Tap Video Settings > Low Light Settings.
5. Tap Spotlight to toggle the setting off and on.
Change audio sensitivity
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Edit
next to the mode.
5. Under If the following, tap Edit
next to Audio is detected.
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6. Move the slider to the desired level of audio detection.
If you used a mobile device to specify the settings, your settings are saved.
7. If you used a browser to specify the settings, click Save.
Manage alerts
Arlo can push notications to your smartphone, send you email alerts, or do both. To
receive Arlo notications on your phone, you must install the Arlo app on your phone.
Note: If you log out of the Arlo app on your smartphone or mobile device, you will
stop receiving push notications.
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Edit
next to the mode.
Note: The Disarmed mode does not send alerts.
5. Under Alert, tap Push Notication to turn alerts on and off for your mobile device.
6. Under Alert, tap Email Alerts to turn email notications on and off.
7. To specify an email address, tap Edit
next to Email Alerts and enter the email
address.
For information about Arlo Smart Alarm Detection, see Detect audio alarms with your
Pro 3 Camera on page 43.
Schedule your camera rules
You can set a schedule to arm and disarm cameras automatically. Schedules recur
weekly. For example, the schedule for Tuesday repeats every Tuesday as long as the
schedule is turned on. Your cameras are automatically set with this schedule:
• Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.
• All other times. All motion sensors are off.
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Add a schedule
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Schedule
.
5. Tap Edit
next to Schedule.
6. Tap + Add.
7. Set the days and times for your new schedule.
Note: To add an overnight schedule such as 8:00 p.m. to 6:00 a.m., you need to
add two separate schedules. First, add 8:00 p.m. to 11:59 p.m., then add 12:00
a.m. to 6:00 a.m.
8. Tap Done.
Edit a schedule
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Schedule
.
5. Tap Edit
next to Schedule.
6. Tap a green box.
7. Change the start and stop times and tap Save.
Set up Arlo Geofencing
Geofencing is a virtual fence around a location called a zone. You can use Arlo
Geofencing to arm, disarm, or resume schedule modes when your mobile device is
in zone or out of zone. To set up geofencing, you must use your mobile device and
allow the Arlo app to use your location.
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Geofencing accuracy
For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data. The
local environment affects geofencing:
• In urban environments, where the cell towers and WiFi routers are more dense,
geofencing accuracy can reach 100–200 meters.
Note: If you live in a skyscraper, geofencing might not work reliably due to GPS
inaccuracies. Using the Large radius setting might help.
• In rural areas, where cell towers and WiFi routers are sparse, geofencing accuracy
can reach several hundred meters.
To improve geofencing accuracy, make sure that your mobile device meets these
conditions:
• WiFi is turned on.
• GPS or location services are turned on.
Prepare your mobile device for geofencing
1. Enable GPS or location services so that Arlo can locate your device.
2. Enable WiFi.
3. Download the Arlo app and log in on each mobile device that you plan to enable
for geofencing.
For Arlo Geofencing to work on your device, you must adjust the settings on your
Android or iOS mobile device as follows:
Android devices
• Location permission = On
• Location services = On
• Battery saver = Off
• Data limit = Off
• Airplane mode = Off
iOS (Apple) devices
• Share my location = On
• Location services = Always
• Airplane mode = Off
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Set up geofencing for the rst time and set up modes
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Geofencing
.
5. Allow the Arlo app to use your mobile device’s location.
Geofencing works only if Arlo can locate your mobile device. The Location
Address page displays your current address.
6. To change the radius setting, tap Radius and select a radius size.
Radius size sizes are Small, Medium, and Large (approximately 150 meters, 250
meters, and 500 meters, respectively).
7. Tap Device Location and enter a name for your location.
8. Tap Away Mode and select a mode.
Your camera uses the Away mode when your mobile device is outside the radius
of your camera’s location. Most people select Armed, Schedule, or Custom Mode
so that the camera detects motion while they’re gone.
9. Tap Home Mode and select a mode.
Your camera uses this mode when your mobile device is within the radius of your
camera’s location. Most people select Disarmed while they’re home.
If you use more than one enabled mobile device, you might be asked to select an
Arlo device to connect it to.
10. To select the preferred mobile device, tap the device and then tap Next.
11. Tap Save.
For troubleshooting tips, see Troubleshoot geofencing on page 69.
Geofencing with multiple mobile devices
Arlo Geofencing works with multiple mobile devices.
Arlo uses the rst-in, last-out principal to manage households where more than one
person uses geofencing. If everyone leaves home with their mobile devices, this
triggers an away state. Since no one is inside the geofence, your cameras are armed.
When the rst person comes home (rst in), their mobile device is now inside the
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geofence, triggering the home state and your cameras are disarmed. If one person
leaves, but another is still home, the cameras stay disarmed in the home state until the
last person leaves (last out).
We recommend that you enable geofencing only for the mobile device that each
person carries every day. For example, if you use a smartphone and a tablet, and
you take your phone when you leave, set your phone as an Enabled Device in your
Geofencing settings. Don’t set your tablet as an enabled device, because Away mode
won’t be triggered when you go out and leave your tablet home.
The Geofencing mode only changes from Home to Away when all enabled mobile
devices are outside the Device Location in your Geofencing settings.
To review which mobile devices participate in geofencing, open the Arlo app and
check the Enabled Devices page in Geofencing settings (under the SmartHub in the
Modes section of the Arlo app). Remove any devices that you don’t want to trigger
Home/Away mode changes.
Make sure that these conditions are met:
• Your Arlo devices are online.
• Geofencing is enabled.
• Your friends’ and family’s mobile devices are added to your account.
For information about adding devices, see Enable or disable geofencing for
friends’ mobile devices.
• (Required when your friend wants to participate in geofencing) Your friend is
logged in to the Arlo app on his or her mobile device and the GPS or location
service is enabled on your friend’s mobile device.
Enable or disable geofencing for friends’ mobile devices
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Edit
next to Geofencing.
5. Tap Enabled Devices.
A list of mobile devices displays. A check mark appears next to the device name
when geofencing is enabled.
6. Tap one or more mobile devices.
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The device location displays as either In Zone, Out of Zone, or Unavailable (if
there’s an issue contacting that device).
7. To disable geofencing, tap the mobile device again.
The check mark disappears when geofencing is disabled.
For more information, see Set up geofencing on page 38.
Custom modes
You can add modes in addition to the modes that come with the Arlo app and give
the new modes custom names, such as Vacation. You can create one rule for each
mode.
You can create multiple rules within the same mode so that each camera performs
different actions and sends different alerts. You can also use Schedule mode to
activate modes automatically at different times of the day or week. (See Schedule your
camera rules on page 37.)
Add a mode
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Add a Mode.
5. Enter the mode name and tap Next.
6. Select the trigger device and tap Next.
This is the camera that detects motion and/or sound.
7. Enter the trigger device settings for the When motion is detected and When
audio is detected sections and then tap Next.
8. Use the slider to set the motion sensitivity for the trigger device and tap Next.
Higher motion sensitivity settings usually trigger your camera to capture videos
more frequently.
9. Set the audio sensitivity for the trigger device and tap Next.
10. Select an action device and tap Next.
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This is the Arlo device that performs an action when the trigger device detects
motion or sound. You can select the same Arlo device you’re using as a trigger or
a different Arlo device.
11. Select an action and tap Next.
For an Arlo Pro 3 Camera, you can select Record video,Turn alarm ON, or Do
nothing.
If you’re using a computer web browser, you can also specify the recording time
setting.
12. Select the notications for Arlo to send when motion or audio is detected and
then tap Next.
13. Review your settings and tap Save.
Detect audio alarms with your Pro 3
Camera
To use Alarm Detection, you need an Arlo Smart subscription. For information about
Arlo Smart, visit What are the available Arlo subscription plans and how much cloud
recording is available?.
Arlo Smart Alarm Detection noties your Arlo app when your camera detects the
sound of a smoke or carbon monoxide (CO) alarm going off. Your camera records
until activity stops or for the length of time you specify (up to a maximum of 300
seconds).
Compatible alarms
We recommend that you test the compatibility of your alarm with the Alarm Detection
feature. The Alarm Detection feature recognizes these alarms:
• Smoke detectors with industry-standard T3 alarms (three intermittent beeps,
followed by a period of silence).
• Carbon monoxide (CO) detectors with industry-standard T4 alarms (four
intermittent beeps, followed by a period of silence).
The Alarm Detection feature doesn’t detect alarms with other patterns.
Newer smoke detectors tend to emit a T3 alarm (three intermittent beeps followed
by a period of silence), and carbon monoxide detectors emit a T4 alarm (four
intermittent beeps followed by a period of silence).
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Some examples of detector models that emit compatible T3 and T4 signals include:
• Kidde i9050
• USI5304
• First Alert 0827
• First Alert P1210
• First Alert SCO5
To determine your detector’s alarm pattern, see the instructions that came with your
detector or search online for product information.
Prepare a location to test your alarm compatibility
We recommend that you test your alarm to nd out if it is compatible with the Arlo
Alarm Detection feature. Before beginning a test, make sure that:
• Your smoke and carbon monoxide detectors can emit a continuous T3 or T4
pattern for 30 seconds during the test. If you’re not sure if the test button on your
alarm can do this, check the instructions that came with your alarm or search
online for product information.
• The alarm location doesn’t generate echoes and doesn’t have sounds that are
louder than the alarm.
• There won’t be motion in your camera’s eld of view while you conduct the alarm
test. If the camera detects motion during the test, it might not be clear whether the
camera also detected the alarm.
Test your alarm for compatibility with Alarm Detection
1. During the test, place your Arlo Pro 3 Camera within two feet of your alarm.
After a successful compatibility test, you can move your camera to a different
location and test the Alarm Detection range.
2. Open the Arlo app.
3. Make sure that your Pro 3 Camera is in Armed mode or another mode in which it
can detect sound and motion.
4. Tap Settings > Smart Notications.
5. Select an Arlo Pro 3 camera.
6. In the Audio Alerts section, select Smoke/CO Alarm and make sure that Other
Audio is turned off.
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7. Close the Arlo app, but don’t log out.
8. Use the test button on your smoke or carbon monoxide detector to activate the
alarm for 30 seconds.
Compatible alarms sound continuously for 20 seconds in one of these patterns:
• Smoke detectors with industry-standard T3 alarms emit three intermittent
beeps, followed by a period of silence.
• Carbon monoxide (CO) detectors with industry-standard T4 alarms emit four
intermittent beeps, followed by a period of silence.
Alarm Detection test results
The following sections explain the test results.
Alarm Detection is working
You received an Audio Alert push notication from the Arlo app on your mobile
device and a video clip labeled Smoke/CO alarm? is saved in your Arlo Library. This
means that your camera is within range of your alarm, and your alarm is compatible
with the Alarm Detection feature.
Note: Arlo cameras use battery power every time they record, so it’s important that
you’re aware when you have audio alert options turned on. You can purchase spare
batteries and the Arlo Dual Battery Charging station, sold separately, if desired.
Arlo recorded a video but didn’t notify you
If you don’t receive and Audio Alert push notication, but video clip labeled Audio is
saved in your Arlo Library, your camera is within range of your smoke or CO detector,
but it did not recognize the sound pattern as a smoke or CO alarm.
You might not be notied for these reasons:
• Your smoke or CO detector did not emit a continuous T3 or T4 alarm pattern.
• There is too much background noise or an echo where your camera is located.
• Your alarm is not compatible with the Alarm Detection feature.
We recommend that you perform the test again to conrm the results.
Arlo didn’t notify you or record a video
The camera too far from the alarm to detect it. Move your Arlo camera closer to your
alarm and perform the test again.
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Test the Alarm Detection range
After a successful compatibility test, we recommend that you test the Alarm Detection
range when you move your camera to a different location.
1. Place your Arlo Pro 3 Camera in the desired location.
2. Open the Arlo app.
3. Make sure that your Pro 3 Camera is in Armed mode or another mode in which it
can detect sound and motion.
4. Make sure that you selected Smoke/CO Alarm in the Audio Alerts setting for your
camera and that Other Audio is turned off.
5. Close the Arlo app, but don’t log out.
6. Use the test button on your smoke or carbon monoxide detector to activate the
alarm for 30 seconds.
7. After a successful test, aim the camera toward the area of highest interest so that
you can view the relevant videos when you get a notication.
Turn off audio detection
Audio detection must be turned on if you’re using audio alerts so that your camera
wakes up when there is a sound. To turn off audio detection, you must rst turn off
Audio Alerts.
1. Open the Arlo app.
2. Tap Settings > Smart Notications.
3. Select a camera.
4. In the Audio Alerts section, deselect the slider next to Smoke/CO Alarm and All
Other Audio settings.
5. Return to Settings.
6. Tap Smart Notications, and deselect the slider next to Detects Audio.
Turn off push notications after using audio detection
Push notications must be turned on when you’re using Arlo Smart audio detection.
After you turn off audio detection and audio alerts, you can edit rules to turn off push
notications. (See Turn off audio detection and audio alerts on page 46.)
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To turn off push notications:
1. Open the Arlo app.
2. Tap Mode.
3. Tap the SmartHub.
4. Tap Edit
next to the mode.
5. Tap Edit
next to the rule.
6. Tap Push Notications to turn it off and on.
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6. Change Your Settings
Once you set up your Arlo account, you can access it by using the Arlo app on a
smartphone or tablet, or from a computer using a web browser. If you’re using a
computer, enter https://my.arlo.com/#/login in the address bar of the browser.
Two-step verication
Two-step verication helps protect your account by adding another layer of security
when you log in to your Arlo account. Arlo will verify your identity anytime you sign in
with a new device. You can have up to ve different two-step verication methods, in
addition to the email address associated with your Arlo account.
Note: If you’re a Friend on someone’s Arlo account, and the account owner sets up
two-step verication, you don’t have to use two-step verication to log in. Likewise, if
you set up two-step verication as a Friend on an Arlo account, the account owner is
not affected.
To sign in with two-step verication, you must rst enter your email address and
password. Then, you must authenticate your identity with a security code (delivered
by SMS text message or email) or conrmation from an already trusted device.
Requiring two pieces of information helps to prevent any unwanted log in, even if
someone has your Arlo account password.
• Push notication. When someone attempts to log in to your Arlo account on a
new device, Arlo sends a push notication to a previously trusted (and currently
logged in) iOS or Android device. Tap the push notication on the trusted device
to approve or deny the log in.
• SMS text message. When someone attempts to log in to your Arlo account,
Arlo sends a text message to the phone number that you veried for two-step
verication. Enter the security code from the text message to complete the log in.
• Email. If you can’t access a trusted device with push notications, or if you can’t
receive SMS text messages, you can request to have a security code sent to the
email associated with your Arlo account.
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Set up two-step verication
1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Prole > Login Settings > Two-Step
Verication.
4. Tap the switch next to Enable.
5. Select your verication method.
Note: Your Arlo account email is an automatic back-up option.
6. Follow the instructions in the app to complete your two-step verication setup.
Add a phone number or device to two-step verication
1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Prole > Login Settings > Two-Step
Verication.
4. To add a phone number, tap Add SMS Verication and enter the phone number.
5. To add a trusted device, tap Add Trusted Device.
Remove a phone number or device from two-step
verication
1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Prole > Login Settings > Two-Step
Verication.
4. Tap the trashcan icon next to a phone number or trusted device.
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Use face or ngerprint authentication
You can use Touch ID® or Face ID® with a compatible Apple device. With a
compatible Android device, you can use ngerprint authentication.
Your device must meet the following minimum requirements:
• Apple devices:
iOS version 10.3 or higher
A Touch ID compatible device (iPhone 5s, iPad Air 2, or newer)
A Face ID compatible device (iPhone X, iPad Pro 2018, or newer)
• Android devices:
Android OS version 6.0 or higher
A compatible Android device with ngerprint authentication
Turn ngerprint authentication on and off for the Arlo app
1. Enable ngerprint authentication on your iPhone or Android device.
2. Open the Arlo app.
3. Tap Settings.
4. In the ACCOUNT section, select Prole > Login Settings.
5. Slide the toggle for ngerprint or Touch ID to the right (on) or left (off).
Turn face authentication on and off for the Arlo app
1. Enable Face ID authentication on your iPhone.
2. Open the Arlo app.
3. Tap Settings.
4. In the ACCOUNT section, select Prole > Login Settings.
5. Slide the toggle Face ID to the right (on) or left (off).
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Customize your prole
You can enter your name, add a prole photo and home address, and opt-in or opt-
out of Arlo news and support updates.
Add a prole picture
1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Prole > Edit Prole.
4. Tap the prole picture at the top of the page.
5. Select Take Photo or Choose from Library.
Note: If you already have a prole picture, you can also select Remove Current
Photo.
6. Upload your preferred prole picture.
7. Tap Save at the bottom of the page.
Edit prole settings
You can enter your name, add a prole photo and home address, and opt-in or opt-
out of Arlo news and support updates.
1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Prole > Edit Prole.
4. Enter your prole settings.
5. Tap Save at the bottom of the page.
Change your Arlo password
You can change your password in the Arlo app or by logging in to my.arlo.com.
1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Prole > Login Settings.
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4. Enter your old password.
5. Enter a new password and then conrm it.
6. Tap Change Password.
Your new password is saved.
Reset a forgotten password
If you forgot your Arlo password, you can reset it with a veried email address.
1. Open the Arlo app.
2. Tap Forgot Password?.
3. Enter your email address.
4. Tap Send Email.
An email is sent from aler[email protected] to your veried email address.
5. Tap the link provided in that email.
6. Enter a new password.
7. Tap Submit.
Your password is reset.
Grant access to friends
You can add friends to your Arlo account. Friends can view live streams from your
cameras; record video clips; view, share, mark as favorite, and delete clips from your
library; and take snapshots. Friends are granted limited access to some of the settings
and features of your Arlo account. You can select which cameras friends can see and
what administrative rights are available to them.
Friends without access rights can:
• Play and view library content.
• View live footage.
• Zoom and drag video footage.
• Control brightness.
• Enter full-screen view.
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Friends who are granted access rights can also:
• Play and pause video footage.
• Record video footage.
• Mute the speaker.
• Access and change modes.
• View motion detection statuses.
• Manually record.
• Take snapshots.
• Mark as a favorite, share, download, and delete video footage.
• Use a camera’s microphone.
Add a friend
1. Open the Arlo app.
2. Tap Settings.
3. Under ACCOUNT, tap Grant Access.
4. Tap Add or +.
5. Enter your friend’s rst name, last name, and email address.
6. Tap the Arlo devices that you want your friend to access.
7. To grant access rights to your friend, tap Allow Access Rights.
Selecting Allow Access Rights allows this friend to change your account and
camera settings.
8. Tap Send Invite.
An email message is sent inviting your friend to create an Arlo account. This
friend’s name is displayed with the status Pending. When the friend accepts your
invitation, the status changes to Accepted.
Edit a friend’s access privileges
1. Open the Arlo app.
2. Tap Settings.
3. Under ACCOUNT, tap Grant Access.
A list of your friends displays with the status of their accounts.
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4. Tap the friend, and tap Edit .
5. Tap cameras to select or deselect them.
6. Tap Allow Access Rights.
Selecting Allow Access Rights allows this friend to change your account and
camera settings.
7. Tap Done.
Delete a friend
1. Open the Arlo app.
2. Tap Settings.
3. Under ACCOUNT, tap Grant Access.
4. Select the friend, and tap Edit
.
5. Tap Delete Friend.
6. Tap Yes.
Change the time zone
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the SmartHub.
4. Tap Time Zone.
5. Tap a time zone.
If you’re using a mobile device, your settings are saved.
6. If you’re using a computer, click Save.
Camera settings
You can view or change the settings for each camera using either of these methods:
• Tap Settings > My Devices and select the camera
• Tap the Menu icon
or the Device Settings icon below the camera feed.
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Change the camera name
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Edit
next to the camera name.
5. Enter a new name that reminds you of the camera’s location, such as Garage or
Front Door.
Camera names are limited to 32 characters.
6. Tap Save.
Turn on Auto Zoom and Tracking
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings.
5. Tap Auto Zoom and Tracking.
Turn off the camera LED
The LED on the camera lights in different colors. (See The Arlo Pro 3 Camera LED on
page 12.) You can turn off this LED.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Camera LED.
5. Tap Battery Fully Charged Indicator to turn the LED off and on.
If you’re using a mobile device, your settings are saved.
6. If you’re using a computer, click Save.
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Change the video quality and battery usage
You can set the video resolution as Best Video, Optimized, or Best Battery Life. Using
the Best Battery Life setting reduces the WiFi bandwidth that is required.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings > Power Management.
5. Tap to select Best Battery Life, Optimized, or Best Video.
Turn enhanced color night vision off and on
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings > Low Light Settings.
5. Tap Color.
The Color setting toggles on and off.
Turn night vision on and off
When night vision is enabled, the camera automatically turns on infrared (IR) LEDs
to record in low-light conditions. We recommend that you turn off night vision if the
camera is facing reective surfaces, such as windows.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings > Low Light Settings.
5. Tap Night Vision.
6. If you’re using an Android device, tap the slider.
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Turn Auto HDR on and off
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings.
5. Tap Auto HDR.
If you’re using an Android device, tap the slider.
Change the camera audio settings
You can adjust the settings to reduce wind noise, turn the microphone off and on, and
adjust the speaker.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. If you’re using a mobile device, tap Audio Settings.
5. Adjust the settings:
• Microphone toggle turns the microphone off and on.
• Speaker toggle and volume. To turn the speaker off and on, tap Speaker. To
change the speaker volume, move the Speaker Volume slider.
Customize the camera spotlight settings
Your Arlo Pro 3 Camera spotlight is set to automatically turn on when your camera
detects motion at night. The spotlight improves video quality and allows your
camera to record video in color at night rather than in traditional black and white.
You can turn the spotlight on and off and you can adjust the spotlight behavior and
brightness.
Turn the spotlight on and off
You can turn the spotlight on and off at any time from the camera feed by tapping
Spotlight . See Turn the spotlight on and off from the camera feed on page 23.
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You can also control whether the spotlight comes on automatically when your Arlo
Pro 3 camera detects motion at night.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings > Low Light Settings.
5. Tap Spotlight.
The Spotlight setting toggles off and on. When the Spotlight setting is set to the
On position, the spotlight automatically turns on when your Arlo camera detects
motion at night.
Change your SmartHub settings
You can view or change your SmartHub settings.
Change the SmartHub name
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the SmartHub.
4. Tap Edit
next to the SmartHub name.
5. Enter a new name for the SmartHub.
6. Tap Save.
Adjust the SmartHub icker setting
The combination of certain articial light sources and the camera shutter speed might
result in ickering in recorded video. The default setting for the SmartHub is Auto, but
you can change the icker adjustment.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the SmartHub.
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4. Tap Flicker Adjustment.
5. Tap a setting.
Restart the SmartHub
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the SmartHub.
4. Scroll down and tap Restart.
View device information
You can view the rmware version, hardware version, and the serial number.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the device.
4. Tap Device Info.
Remove a device from your account
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Scroll down and tap Remove Device.
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7. USB Storage
You can connect a USB storage device to your SmartHub and store your Arlo
recordings both in the cloud and on the USB device.
If the SmartHub isn’t connected to the Internet, recordings continue to be saved on
your USB storage device. If you’re using an active live stream connection between a
Pro 3 camera and a SmartHub, you can record to a USB storage device in 1080p. For
2k Local Live Stream, the SmartHub automatically records to a USB storage device if
one is connected.
Your Arlo app noties you when the connected USB storage device is low on storage
space or is full.
USB storage device format
The SmartHub supports these le formats for local storage:
• FAT16
• FAT32
• ExFAT
• ext2FAT
• ext3FAT
• ext4FAT
• HFS+
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The minimum USB drive size is 16 GB and the maximum size drive that those le
systems support is 2 TB. The SmartHub supports USB 2.0-compatible devices. Not all
HDDs are compatible with the SmartHub. If you’re not sure, consult the manufacturer
of the HDD.
View the USB storage device status
1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge.
3. Check the color of the USB icon
:
• Gray. No USB device is connected.
• Black. A USB device is connected to the SmartHub.
• Amber. The SmartHub is recording onto the USB device.
4. To view more information about the USB device status, under LOCAL STORAGE,
tap Storage Settings.
The USB status displays GOOD or indicates if the USB device needs to be
formatted, or is full. The Arlo app also noties you if this occurs.
View available USB device storage
The Arlo app noties you if the USB device is getting full, but you can also view the
available storage.
1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge > Storage Settings.
The Available Storage eld displays the amount of storage available on the USB
device.
Turn USB recording off and on
1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge
3. Select the SmartHub.
4. Tap Storage Settings > USB Device Recording.
USB device recording toggles off and on.
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Turn local 2K recording off and on
The SmartHub recordings saved onto the USB device are 1080p, but you can change
this setting and save 2K recordings onto the USB device.
Note: Local 2K recording is supported in SmartHub and Base Station models
VMB5000, VMB4540, and VMB4000.
1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge
3. Select the SmartHub.
4. Tap Storage Settings > Best Local Recording.
Local 2K recording toggles off and on.
Change the USB device overwrite setting
By default, if the USB storage device lls up, the oldest Arlo recording is erased to
make room for new recordings. Files on the USB device that aren’t in the Arlo folder
aren’t deleted to make room for Arlo recordings. You can change the setting so that
no Arlo recordings are automatically erased.
1. Open the Arlo app.
2. Tap Base Station & Bridge > Storage Settings.
3. Tap Overwrite Automatically.
The overwrite setting toggles off and on.
Format a USB device
The Arlo app displays a pop-up message to let you know if it is necessary to format
the USB storage device. The SmartHub can format the USB storage device.
Warning: Do not remove the USB storage device while it is formatting. The USB
storage device might become permanently unusable.
1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge > Local Storage.
If you see the message Requires Formatting, the USB storage device isn’t in the
correct format and you must format it before you can use it for local storage.
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3. Tap the Format USB Device button.
4. Wait for USB Device Status to change from Formatting to Ready.
Safely eject a USB storage device
It’s important to safely remove the USB device from your SmartHub. If you remove a
USB device while information is being recorded on it, the USB device might become
permanently unusable or the les on the USB device might be corrupted.
1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge > Local Storage.
3. Tap Safely Eject USB Device.
4. Wait for the Unmounting USB storage device progress message to close.
5. Disconnect your USB storage device from your SmartHub.
Warning: Do not interrupt power to the SmartHub or remove the USB device
while unmounting the USB device.
6. The USB icon changes to gray
indicating that no USB device is connected.
USB recording is disabled until you connect another USB device.
View videos on a USB device
Video clips on USB storage devices don’t display in the Arlo app, but you can use a
Windows-based or Mac computer to view the clips.
1. Safely eject the USB storage device.
For more information, see Safely eject a USB storage device.
2. Connect the USB storage device that you ejected to a Windows-based computer
or a Mac computer.
3. Wait for the USB storage device to appear in the list of available drives on your
computer, and then open the drive folder to view the les on your USB storage
device.
4. Open the Arlo folder.
Recorded videos are saved in this folder in MP4 format. Video les are named
according to this system: camera serial number_video number_date_video clip
tag. Dates are in the format YYYYMMDD.
Note: If you’re unable to play MP4 les on your computer, update your media player
software to the latest version and try again.
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8. Arlo Connect
Use Arlo with Amazon Alexa
With the Arlo Skill and Alexa, you can access your Arlo devices using voice commands
and view a live camera feed on your Echo Show, Fire TV, or Fire tablet. Alexa can also
notify you when motion is detected by your Arlo cameras.
To use the Arlo Skill, you need a connected Pro 3 Camera and one of these Amazon
devices:
• Echo Show
• Echo Spot
• Echo Dot
• Echo, Echo Plus
• Fire tablets (7th generation or newer)
• Fire TV (all generations)
• Fire TV stick (second generation only)
• Fire TV Edition smart TVs
Enable the Arlo Skill
Make sure that your Pro 3 Camera is powered on and connected to the cloud.
Enable the Arlo skill in one of these ways:
• Ask Amazon Alexa “Alexa, enable Arlo skill” to receive instructions in your Alexa
app to link your Arlo account with your Alexa account.
• In the Alexa app, search for the Arlo Skill and select Enable Skill to link your Arlo
account with your Alexa account.
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Use the Arlo Skill
After you enable the Arlo Alexa Skill, you can try using these commands:
• “Alexa, show me <camera name>.” Start streaming a camera live.
• “Alexa, stop.” Stop an activity and return to your device’s home screen.
• “Alexa, hide <camera name>.” Stop streaming from a camera and return to your
device’s home screen.
• “Alexa, go home.” Return to your device’s home screen.
• “Alexa, show the last motion detected by my <camera name>.”
To use this command, your Arlo subscription must include viewing past video clips
for your camera.
Set up Alexa to notify you when Pro 3 detects motion
You can use either of these methods:
• In the Smart Home section of the Alexa app, turn on Announcements for your Arlo
camera.
• Create an Alexa Routine from the Alexa app main menu.
Add Pro 3 to the Google Assistant app
To use your Pro 3 Camera with Google Assistant, you need:
• A Google Home Hub, a Chromecast device, a TV with Chromecast, or a media
player with Chromecast
• The Google Assistant app on your mobile device. This app is included with most
Android devices, but you can also download it from the Apple App Store on iOS
devices.
To connect your Arlo cameras to the Google Assistant app:
1. If you plan to use a voice-enabled speaker with the Google Assistant, set up that
device.
2. Open the Google Assistant app to the home page.
3. Tap the + icon.
4. Tap Set up Device > Have something already set up?.
5. Select the Arlo icon from the list of device options.
You can search for Arlo or scroll down to nd Arlo on the list of devices.
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6. Sign in with your Arlo account.
Your camera is added to Google Assistant.
7. To test your camera, say “Hey Google, show [name of room where camera is
placed] on [name of Google device].”
8. To end the stream, say “Hey Google, stop [name of Chromecast device].”
For more information, see Google Assistant Help: Control smart home devices.
Use Arlo with IFTTT
You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that
connects smart home devices and applications.
To add Arlo to your IFTTT app, visit ifttt.com/arlo.
To learn more about Arlo and IFTTT, visit arlo.com/community.
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9. FAQs and Troubleshooting
FAQs
What is High Dynamic Range (HDR)?
HDR solves the problem with over- or under-exposed images of scenes with
both bright and dark areas in the same picture. Your Pro 3 Camera automatically
determines when to use HDR. HDR is optimized for outdoor environments.
Is an Arlo Pro 3 Camera backward compatible with my existing Arlo System?
Yes. Arlo Pro 3 Cameras can connect to Arlo Base Station models VMB4000 and
VMB4500, as well as existing outdoor security mounts. It isn’t backward compatible
with previous Arlo batteries or previous Arlo charging cables.
Can I use Arlo Pro 3 Cameras indoors and outdoors?
Yes. Your Arlo Pro 3 Camera is outdoor weather-resistant. It is wire-free and doesn’t
require continuous power. With an additional, outdoor-rated charge cable, you can
use Arlo Pro 3 Cameras outdoors.
Note: If you eject and expose the inside compartment of the camera, your Arlo Pro 3
Camera isn’t weather-resistant while it is open.
What is the Auto Zoom and Tracking feature?
When your Arlo Pro 3 Camera detects motion, it automatically zooms in and tracks the
motion for you. This tracking shows up as curated clips that are stored in the cloud for
your easy access and playback. The curated clips in the cloud are 1080p resolution.
What is the minimum upload bandwidth speed required?
Arlo recommends an average upload bandwidth speed of 2 Mbps per camera.
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Battery FAQs
What is the battery life for rechargeable batteries?
The camera rechargeable battery life is four to six months with normal usage and can
be extended for optimal usage if you use key settings and follow certain tips. The
cameras offer the best battery life when set up to record when they detect motion.
How can I extend the camera battery life?
To extend the battery life, follow these tips:
• Check your camera’s video quality and battery usage setting. To extend your
battery life, select the Best Battery Life setting. This setting trades video quality
for improved battery life. (See Verify that the Arlo SmartHub is online on page
73.)
• Normal usage is dened as four minutes of viewing or recording per day with the
camera in the Optimized setting.
• Depending on your specic usage, you might see different results. Also note that a
camera’s distance from the SmartHub can affect its battery life.
How can I recharge the camera battery?
Your camera battery comes partially charged. We recommend that you fully charge
the battery before using your camera.
You have two options for charging your battery:
• Use the power adapter cable to plug the camera into an electrical outlet.
• Alternatively, you can use the Arlo Dual Charging Station (sold separately), which
can recharge two batteries simultaneously.
If you purchase the charging station and a spare battery you can put the spare battery
into the camera while you recharge the other. For more information, see Charge
batteries in the Arlo Dual Charging Station (sold separately) on page 10.
What do I need to know about using Arlo cameras in cold weather?
Cold temperatures can affect any battery’s capacity because of their chemistry. This
means that if you install your Arlo camera outside in cold temperatures, you might
notice a shorter battery duration for the camera, or a faster than expected drop in the
displayed battery capacity.
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Why does one Arlo camera battery drain faster than another Arlo camera
battery?
Your Arlo Pro 3 Camera is exible and you can use it in a wide range of environments.
Your environment might include elements that affect battery life. In some cases your
Arlo Pro 3 Camera may use more battery life than others:
• All Arlo cameras work well in the dark. They use infrared sensors to monitor
motion in the dark. These use more battery power than cameras monitoring
motion in a well-lit room.
• Arlo Pro 3 Cameras work well when they are as far away as 300 feet from the
SmartHub. Cameras positioned farther away from the SmartHub use more battery
power than cameras positioned close to the SmartHub.
• Your Arlo camera lets you choose the quality level of the video it records. Cameras
set to high-quality video recording use more battery power than cameras set to
low-quality video recording.
Does my WiFi environment affect my Arlo camera battery?
Yes. If you are in a noisy WiFi environment, your Arlo camera battery might drain
faster. Use a WiFi analyzer to test the WiFi noise in your environment.
CVR isn’t working
These features are available only while the camera is plugged in:
• CVR
• Prebuffering
Note: Connecting your camera to the Arlo Solar Panel (sold separately) to charge the
battery doesn’t provide AC power.
To use CVR, you must plug the camera into an AC power outlet. Your CVR settings
are retained when the camera isn’t plugged in—you don’t need to set them up again
when you plug the camera back in.
Troubleshoot Arlo Geofencing
Each Arlo user has a unique setup environment. These are the most common
geofencing issues.
• Your mobile device isn’t sharing its location information with Arlo. See Prepare
your mobile device for geofencing on page 39.
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• Away mode isn’t triggered when you leave because an extra mobile device
that’s enabled for geofencing is still in the Device Location. See Geofencing with
multiple mobile devices on page 40.
• Geofencing stopped working because the location sharing settings for a mobile
device changed. See Prepare your mobile device for geofencing on page 39.
• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as
Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable
any apps that suppress the Arlo app.
• Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only
change Home/Away modes if the Arlo account owner does the following:
• Turn on the Allow Access Rights setting. See Grant access to friends on page
52.
• Set your device as an Enabled Device in Geofencing settings. See Enable or
disable geofencing for friends’ mobile devices on page 41.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
Can’t see video streams in a browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a
browser. Make sure that your browser isn’t blocking the plug-in and that you’re using
the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To make sure that
Arlo can stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in these
sections: WiFi signal interference on page 70, Out of range on page 71 and Low
battery on page 71.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause
signal interference with your Arlo system. Minimize the number of networks, WiFi
devices, and transmitted frequencies in the area where you place your SmartHub and
cameras.
Also, place your camera at least 1 to 3 feet (30 to 100 centimeters) from the
SmartHub, and allow at least 6½ feet (2 meters) between cameras to prevent WiFi
signals between the devices from interfering with each other.
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Out of range
Make sure that your camera is no farther than 300 feet (90 meters) from the SmartHub.
The range might be less if metal objects or thick walls and ceilings are between a
camera and the SmartHub.
Make sure that your cameras display three or four bars of signal strength in the area
where you intend to install them. The cameras can work when signal strength is at one
or two bars, but they might go out of range intermittently due to uctuations in the
environment.
Low battery
A low battery can cause the camera to stream intermittently. It’s time to recharge
the battery or change it when the battery level is down to two bars on the Arlo app
Devices page.
Not receiving push notications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notication when you log in. If you
used the logout option instead of simply exiting the app, you must log back in to the
app. You receive Arlo alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notication is enabled in the
Armed mode or in a custom mode if you created one.
1. Open the Arlo app.
2. Tap the Mode button.
3. Select the SmartHub.
A list of modes displays.
4. Tap Edit
next to Armed.
5. Tap Edit
next to the rule.
6. Under Alert, make sure that the Push Notication check box is selected.
7. If you made changes, tap Save.
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Check the Arlo app notication settings on an iOS device
Make sure that you allow the Arlo app to receive push notications. The Arlo app
push notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your iOS device.
2. Tap Notications > Arlo.
3. Make sure that Allow Notication is selected.
Check the Arlo app notication settings on an Android
device
Make sure that you allow the Arlo app to receive push notications. The Arlo app
push notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your Android device.
2. Tap Application Manager > Arlo.
3. Make sure that the Show Notications setting is selected.
If you said no to push notications at installation
When you install the Arlo app for the rst time, to receive alerts, you must select
Allow when asked if you want Arlo to send you push notications. For iOS apps,
after you respond to this alert, it isn’t presented again unless the device is restored to
factory settings or the app is uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it,
and allow notications. If you don’t want to wait a day before you reinstall the app,
you can use the system clock on your device to simulate a day. Set the system clock
forward a day or more, turn your device off, and then turn the device back on. After
you reinstall the app, return the system clock to the correct setting.
Arlo Smart Alarm Detection isn’t working
Alarm Detection noties you in your Arlo app when a smoke or carbon monoxide
(CO) detector’s alarm is activated. You need an Arlo Smart subscription to use this
feature (see Detect audio alarms with your Pro 3 Camera on page 43).
Your camera might not detect an alarm in the following situations:
• Your alarm doesn’t emit a T3 or T4 alarm pattern.
• Multiple overlapping alarms occur.
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• Echoes occur in the alarm location.
• Another noise is equal to, or louder than, the alarm.
Verify that the SmartHub is online
To determine whether your SmartHub is online, check the Internet LED on the front of
the SmartHub:
• If the LED is solid blue, the SmartHub is connected to the Internet.
• If the LED is amber, the SmartHub isn’t connected to the Internet.
If you’re not at the same location as your SmartHub, log in to your Arlo account:
• If you can review the video feed from each of your cameras, your SmartHub is
connected to the Internet.
• If instead of the video feed, you see an error message (such as “SmartHub Ofine”
or something similar), your SmartHub isn’t connected to the Internet.
The SmartHub is ofine
If you’re not sure whether the SmartHub is ofine, see Verify that the SmartHub is
online on page 73.
1. Check the Ethernet cable.
Make sure that it’s securely connected to the back of your SmartHub and to your
router. Also make sure that you’re using the Ethernet cable that came with your
system.
2. Check the power adapter.
Make sure that the power adapter is securely connected to the back of your
SmartHub and securely plugged into an outlet.
3. Try to connect to the Internet from another device that is connected directly to
your router.
Try an Ethernet-connected device, not a device that is connected using WiFi (you
can turn WiFi off on the device to make sure that the device is connecting through
the Ethernet cable). Make sure that you can browse the Internet from this device
by doing the following:
• If you can’t browse the Internet from this device, you must restore your router’s
connection to the Internet.
• If you can browse the Internet from this device, continue troubleshooting.
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4. Power cycle your SmartHub.
Unplug the power adapter from the outlet, wait one minute, and reconnect the
power adapter to the outlet. The SmartHub takes one to two minutes to start.
When the LED lights solid blue, your SmartHub is connected to the Internet. If the
LED is amber, continue troubleshooting.
5. Check your router’s DHCP settings and client list.
Make sure that DHCP is enabled and that router’s DCHP client list supplied an IP
address to the SmartHub. (If it did, the SmartHub appears in the client list.) For
more information, see your router documentation.
6. If you were previously able to connect your SmartHub to the Internet but now can’t
connect, check the router’s security settings and rmware to make sure that no
changes were made since the last time it successfully connected.
You might want to temporarily lower the security settings on the router or
temporarily place the SmartHub in the DMZ to rule out any rewall restrictions. If
you make these changes, power cycle your SmartHub as described in Step 4.
7. Check to make sure that ports 443 and 80 are open on your router.
Note: If you don’t manage your Internet environment, contact your IT department
for assistance with any rewall or router congurations. The SmartHub can’t
connect through most proxy servers. Check with your IT team and Internet service
provider (ISP) about ways to bypass any proxy servers. Ask your IT team to make
sure that ports 443 and 80 are open.
8. Perform a factory reset on your SmartHub.
For more information, see Reset the Arlo SmartHub to factory settings on page
75.
If you are still unable to get your SmartHub to connect, visit support.arlo.com and
submit a support case describing the steps you took and provide the following
information:
• SmartHub serial number.
• User name (email address used to register your Arlo account).
• Internet service provider (ISP) name.
• Internet connection type (DSL, cable, and so on) and speed (Arlo requires at
least 1 Mbps upstream).
• Internet router model.
• List of other devices connected directly to your router.
• The last time and place that your SmartHub connected to the Internet.
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Reset the SmartHub to factory settings
Performing a factory reset returns your SmartHub to the default settings. It also
removes the serial number from your Arlo account.
To reset the SmartHub:
1. Use a straightened paper clip to press
and hold the Reset button on the back
of the SmartHub for about 10 seconds.
When the SmartHub reset completes,
the LEDs on the front of the SmartHub
blink amber. When the LEDs stop
blinking amber, your SmartHub
reboots. The SmartHub is removed
from your Arlo account.
2. To add the SmartHub and set it up, wait for the LEDs to light solid blue and then
open the Arlo app.
3. Tap New to Arlo?.
4. Follow the setup instructions.
If your Arlo cameras were paired to the SmartHub, you might need to pair the
cameras to the SmartHub again.
76
10. Rechargeable battery safety
Safe handling and usage guidelines for
removable and rechargeable batteries
Batteries can EXPLODE, CATCH FIRE, and/or CAUSE BURNS if disassembled,
punctured, cut, crushed, short circuited, incinerated, recharged (disposable cells), or
exposed to water, re, or high temperatures
To ensure optimal safety and performance:
• Only use Arlo batteries. If you are unsure about whether a replacement battery
or charger is compatible, contact Arlo.
• DO NOT use this battery for anything other than its intended purpose.
• DO NOT use a battery if its case appears damaged, swollen, or compromised.
Examples include, but are not limited to, leaking, odors, dents, corrosion, rust,
cracks, swelling, melting, and scratches.
• DO NOT disassemble, crush, puncture, short external contacts, or dispose of in
re or water.
• DO NOT expose the battery to re or temperatures greater than 60°C (140°F). Do
not place the battery next to areas which may become hot. Examples include, but
are not limited to, on or near a space heater, cooking surface, cooking appliance,
iron, radiator, or replace.
• DO NOT get the battery or the Arlo device wet. Even though they might dry and
appear to operate normally, the circuitry can slowly corrode and defeat its safety
circuitry
• DO NOT place the battery in a pocket, purse, or other receptacle containing metal
objects, such as keys, jewelry, or tools.
• DO NOT store the battery with hazardous or combustible material. Store in a cool,
dry, ventilated area.
• ALWAYS keep the battery away from children.
• DO NOT load the battery backwards. MAKE SURE the battery compartment is
empty and free of any moisture or loose debris before inserting the battery.
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• AVOID dropping the battery or the Arlo device. Dropping it, especially on a hard
surface, might cause damage to the battery or the Arlo device. If you suspect
damage to the battery or the Arlo device, replace it.
• ALWAYS follow the directions in the Quick Start Guide and/or written in the Arlo
Product User Manual.
• ALWAYS follow local waste and recycling laws and guidelines to dispose of used
batteries.
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA
Document publication date: December
2019
PN 202-50001-02
Trademarks
© Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks
of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and
the Google Play logo are trademarks of Google LLC. Amazon and all related logos
are trademarks of Amazon.com, Inc. or its affiliates. Any other trademarks are for
reference purposes.
Compliance
For regulatory compliance information including the EU Declaration of Conformity,
visit www.arlo.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
