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Frequently asked questions
No signal bar is displayed on the screen.
• The handset is out of range. Move it closer to the
base station.
• If the handset displays
[Register your Handset], register your
handset. (See the section on “Register additional
handsets”).
If I fail to pair (register) the additional handsets to
the base station, what do I do?
Your base memory is full. Press
. Then press /
to select > [Unregister] to unregister the
unused handsets and try again.
I have chosen a wrong language which I cannot
read, what do I do?
1 Press
to go back to the standby screen.
2 Press to access the main menu screen.
3 Press
/ to select , then you see one of
the following texts appear on the screen:
[Language] [Langue]
[Sprache] [Lingua]
4 Select it to access the language options.
5 Select your own language.
My handset is in searching status, what do I do?
• Make sure that the base station has power supply.
• Register the handset to the base station.
• Move the handset closer to the base station.
I cannot change the settings of my voice mail, what
do I do?
The voice mail service is managed by your service
provider but not the phone itself. Contact your
service provider to change the settings.
No display
• Make sure the batteries are charged.
• Make sure there are power and phone connections.
The handset on the charger does not charge.
• Make sure the batteries are inserted correctly.
• Make sure the handset is placed properly on the
charger. The LED at the back of the handset flashes
once.
• Make sure the docking tone setting is turned on.
When the handset is placed correctly on the
charger, you can hear a docking tone.
• The charging contacts are dirty. Disconnect the
power supply first and clean the contacts with a
damp cloth.
• Batteries are defective. Purchase new ones with
the same specifications.
Bad audio (crackles, echo, etc.)
• The handset is nearly out of range. Move it closer
to the base station.
• The phone receives interference from the nearby
electrical appliances. Move the base station away
from them.
• The phone is at a location with thick walls. Move
the base away from them.
The handset does not ring.
Make sure the handset ringtone is turned on.
The caller ID does not display.
• The service is not activated. Check with your
service provider.
• The caller’s information is withheld or unavailable.
How can I clean the wooden surface on the
handset ?
This product is partly made from finely selected
natural wood. The color of the wood and finish may
change with exposure to direct or indirect sunlight
and other environmental factors. This color change
occurs is part of the natural ageing process and is
not to be considered as defect or damages.
Wood is a natural material and has certain natural
characteristics and variances that are not covered
under the warranty.
You are highly recommended to use a dry cloth to
clean the product and not to use alcohol or any
cleaning detergent as it may change the original color
and finish of the product.
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