Operating instructions
Gas cooktops
To prevent the risk of accidents or damage to the appliance, it is
essential to read these instructions before it is installed and used for
the first time.
en-AU, NZ M.-Nr. 05 827 401
2
This appliance can be used in countries other than those specified on the
appliance and in these operating and installation instructions. It is, however, set
up for connection to the gas and electricity supplies in the countries specified.
For trouble-free operation of the appliance, it is best to use it in the countries
specified for use.
For use in other countries, please contact Miele in your country.
Contents
3
Warning and Safety instructions.......................................................................... 4
Caring for the environment ................................................................................ 15
Overview............................................................................................................... 16
Cooktop................................................................................................................. 16
KM 362 / KM 362-1.......................................................................................... 16
KM 370 / KM 370-1.......................................................................................... 17
KM 371 ............................................................................................................. 18
Control knobs........................................................................................................ 19
Burner.................................................................................................................... 20
Wok burner....................................................................................................... 20
Using for the first time ........................................................................................ 21
Cleaning the cooktop for the first time.................................................................. 21
Switching on the cooktop for the first time ........................................................... 21
Pans ...................................................................................................................... 22
Tips on saving energy ........................................................................................ 23
Operation.............................................................................................................. 24
Switching on.......................................................................................................... 24
Adjusting the flame................................................................................................ 25
Switching off.......................................................................................................... 25
Safety features..................................................................................................... 26
Thermo-electric ignition ........................................................................................ 26
Cleaning and care ............................................................................................... 27
Stainless steel surfaces......................................................................................... 28
Ceramic surface .................................................................................................... 29
Pan supports ......................................................................................................... 29
Control knobs........................................................................................................ 29
Burner.................................................................................................................... 30
Problem solving guide ........................................................................................ 32
Optional accessories .......................................................................................... 34
After sales service, data plate, warranty........................................................... 35
Warning and Safety instructions
4
This appliance conforms to current safety requirements.
Inappropriate use can, however, lead to personal injury and
damage to property.
To avoid the risk of accidents and damage to the appliance,
please read these instructions carefully before using it for the first
time. They contain important notes on installation, safety, use and
maintenance.
Miele cannot be held liable for non-compliance with these
instructions.
Keep these instructions in a safe place and ensure that new users
are familiar with the contents. Pass them on to any future owner.
Warning and Safety instructions
5
Correct application
This cooktop is designed for domestic use and for use in similar
environments by guests in hotel or motel rooms, bed & breakfasts
and other typical living quarters. This does not include common/
shared facilities or commercial facilities within hotels, motels or bed
& breakfasts.
This cooktop is not suitable for outdoor use.
It is intended only to cook food and keep it warm. Any other use is
not supported by Miele and could be dangerous.
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning its use by a person responsible
for their safety, and are able to recognise the dangers of misuse.
Warning and Safety instructions
6
Safety with children
Young children must not be allowed to use this appliance.
Older children may only use the appliance when its operation has
been clearly explained to them and they are able to use it safely,
recognising the dangers of misuse.
Cleaning may only be carried out by older children under the
supervision of an adult.
Please supervise children in the vicinity of the cooktop and do not
let them play with it.
The cooktop gets hot when in use and remains hot for a while
after being switched off. Keep children well away from the cooktop
until it has cooled down and there is no danger of burning.
Danger of burning!
Do not store anything which might arouse a child's interest in
storage areas above or next to the cooktop. Otherwise they could be
tempted into climbing onto the appliance.
Danger of burning or scalding!
Place pots and pans on the cooking zone in such a way that children
cannot pull them down and burn themselves.
Danger of suffocation! Children may be able to wrap themselves in
packing material or pull it over their heads with the risk of
suffocation. Keep children away from any packing material.
Warning and Safety instructions
7
Technical safety
Repairs and other work by unqualified persons could be
dangerous. Installation, maintenance work and repairs to electrical
appliances must only be carried out by a Miele approved service
technician.
A damaged appliance is dangerous. Check it for any visible
damage. Never install or attempt to use a damaged appliance.
Reliable and safe operation of this cooktop can only be assured if
it has been connected to the mains electricity supply.
The electrical safety of this appliance can only be guaranteed
when continuity is complete between it and an effective earthing
system which complies with local and national safety regulations. It
is most important that this basic safety requirement is present and
tested regularly and, where there is any doubt, the household wiring
system should be inspected by a qualified electrician.
Before connecting the appliance to the mains supply, ensure that
the connection data on the data plate (voltage and frequency)
matches the mains electricity supply. This data must correspond in
order to avoid the risk of damage to the appliance.
Do not connect the cooktop to the mains electrical supply by a
multi-socket adapter or extension lead. These are a fire hazard and
do not guarantee the required safety of the appliance.
For safety reasons, this cooktop may only be used after it has
been built in.
This appliance must not be installed and operated in mobile
installations (e.g. on a ship).
Never open the casing of the cooktop.
Touching or tampering with electrical connections or components
and mechanical parts is highly dangerous to the user and can cause
operational faults.
Warning and Safety instructions
8
The manufacturer's warranty will be invalidated if the appliance is
not repaired by a Miele approved service technician.
Faulty components must only be replaced by genuine Miele spare
parts. The manufacturer can only guarantee the safety of the
appliance when Miele replacement parts are used.
The cooktop is not intended for use with an external timer switch
or a remote control system.
Connection to the gas supply must be carried out by a suitably
qualified gas fitter. If the plug has been removed or the connection
cable is not supplied with a plug, the cooktop must be connected to
the mains supply by a suitably qualified electrician.
If the mains connection cable is damaged, it must be replaced
with a special connection cable typeH05VV-F (PVC insulated),
available from Miele, by a Miele approved service technician or
suitably qualified electrician in order to avoid a hazard. See
"Electrical connection".
During installation, maintenance and repair work, the appliance
must be completely disconnected from the mains electricity supply.
The gas supply must also be turned off. It is only completely isolated
from the gas and electricity supply when:
– the mains circuit breaker is switched off, or
– it is switched off at the wall socket and the plug is withdrawn from
the socket. Do not pull the mains connection cable but the mains
plug to disconnect your appliance from the mains electricity
supply.
– the gas inlet valve is closed.
Danger of electric shock!
Do not use the cooktop or switch it off immediately if it is faulty, or if
the ceramic surface is cracked, chipped or damaged in any way.
Disconnect it from the mains electricity supply and gas supply, and
contact Miele.
Warning and Safety instructions
9
If the appliance is installed behind a furniture door, do not close
the door while the appliance is in operation. Heat and moisture
would build up behind a closed furniture door, potentially causing
damage to the appliance, the furniture unit and the flooring. Wait
until the appliance has cooled down completely before closing the
furniture door.
In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the appliance and
its surroundings clean at all times. Any damage caused by
cockroaches or other vermin will not be covered by the warranty.
DO NOT MODIFY THIS APPLIANCE.
This cooktop is not suitable for installation and operation with
aftermarket lids or covers fitted.
Warning and Safety instructions
10
Correct use
The appliance gets hot when in use and remains hot for some
time after being switched off. Do not touch the appliance if there is a
possibility that it could still be hot.
Do not use the appliance to heat up the room. Due to the high
temperatures radiated, objects left near the appliance could catch
fire.
Oil and fat can overheat and catch fire. Do not leave the cooktop
unattended when cooking with oil and fat. If it does ignite, do not
attempt to put the flames out with water.
Switch off the cooktop and use a suitable fire blanket, saucepan lid,
damp towel or similar to smother the flames.
Flames could set the grease filters of a rangehood on fire. Do not
flambé under a rangehood.
DO NOT USE OR STORE FLAMMABLE MATERIALS IN THE
APPLIANCE STORAGE DRAWER OR NEAR THIS APPLIANCE.
CUTLERY INSERTS MUST BE HEAT-RESISTANT.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS
APPLIANCE WHILE IT IS IN OPERATION.
Do not heat an empty pan.
Do not heat up food in closed containers e.g. tins or sealed jars
on the cooktop, as pressure can build up in the containers, causing
them to explode.
Do not cover the cooktop, e.g. with a cooktop cover, a cloth or
protective foil. The material could catch fire, shatter or melt if the
cooktop is switched on by mistake or if residual heat is still present.
Warning and Safety instructions
11
When the appliance is switched on either deliberately or by
mistake, or when there is residual heat present, there is the risk of
any metal items left on the appliance heating up, with the danger of
burning. Depending on the material, other items left on the appliance
could also melt or catch fire. Do not use the appliance as a resting
place. Switch the appliance off after use.
You could burn yourself on the hot appliance. Protect your hands
with heat-resistant pot holders or gloves when handling hot pots and
pans. Do not let them get wet or damp, as this causes heat to
transfer through the material more quickly with the risk of scalding or
burning yourself on steam. Be sure to keep all textiles away from the
gas flames. Do not use oversized cloths, tea towels or other similar
materials.
When using an electrical appliance, e.g. a hand-held food mixer,
near the cooktop, ensure that the cable of the electrical appliance
cannot come into contact with the hot cooktop. The insulation on the
cable could become damaged.
Plastic and aluminium foil containers melt at high temperatures.
Do not use plastic or aluminium foil containers on the cooktop.
If a rangehood is installed above the cooktop, ensure that the
burners are always covered with a pan when in use. Otherwise
flames could reach the rangehood, parts of which could then be
damaged or even set on fire.
Switch the burner off when a pan is removed, even for a short
time.
Make sure all the components of the gas burner have been
correctly assembled before switching on.
Warning and Safety instructions
12
Pans must be the correct size for the burner they are used on (see
"Suitable Pans"). A pan which is too small will be unstable on the
pan support. If the pan diameter is too large, flames can spread out
to the sides and damage or burn the worktop, wall claddings or
surrounding units and also parts of the cooktop. Miele cannot be
held liable for this type of damage.
Ensure that the flames from the burner do not spread out beyond
the base and up the sides of the pan.
Do not use pans with very thin bases on this cooktop, and never
heat up empty pans as they could get damaged. This could also
damage the appliance.
The pan supports supplied with the appliance must always be
used. Never place a pan on the burner itself.
Replace the pan supports carefully to avoid scratching the surface
of the cooktop.
Remove all grease spatters and other combustible (food) residues
from the cooktop as soon possible. They are a fire hazard.
Avoid allowing liquids or foods containing salt to spill onto the
cooktop. If salty foods or liquids do get on the cooktop, they should
be removed as soon as possible to avoid the risk of corrosion.
The use of the gas cooktop creates heat, moisture and
combustion products in the room where it is installed. Make sure
that the appliance is installed in a location with sufficient ventilation.
Natural ventilation openings should not be blocked. Alternatively, a
mechanical ventilation device (e.g. a rangehood) can be installed.
If the cooktop is used for very long periods of time, additional
ventilation of the room may be necessary, e.g. by opening windows
or doors, or running the rangehood on the highest setting.
Do not use roasting dishes, pans or grilling stones that are large
enough to cover more than one burner. The resulting build-up of
heat could damage the appliance.
Warning and Safety instructions
13
If the appliance has not been used for a long period of time it
should be thoroughly cleaned before it is used again. It is also
advisable to have the appliance tested by a qualified person for
safety.
Warning and Safety instructions
14
Cleaning and care
Do not use a steam cleaning appliance to clean this appliance.
The steam could reach the electrical components and cause a short
circuit.
Caring for the environment
15
Disposal of the packing
material
The transport and protective packaging
has been selected from materials which
are environmentally friendly for
disposal, and can normally be recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also
reduces the amount of waste in landfill
sites. Ensure that any plastic
wrappings, bags etc. are disposed of
safely and kept out of the reach of
babies and young children. Danger of
suffocation.
Disposing of your old
appliance
Electrical and electronic appliances
often contain valuable materials. They
also contain specific materials,
compounds and components, which
were essential for their correct function
and safety. These could be hazardous
to human health and to the environment
if disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local
community waste collection / recycling
centre for electrical and electronic
appliances. You are also responsible for
deleting any personal data that may be
stored on the appliance prior to
disposal. Please ensure that your old
appliance poses no risk to children
while being stored prior to disposal.
Overview
16
Cooktop
KM 362 / KM 362-1
a
Wok ring
b
Wok burner
c
Auxiliary burner
d
Normal burner
e
Pan support (2 pieces)
f
Symbols to indicate which gas
burner the control is for
g
Mains connection cable
Depending on country of destination,
the cooktop may be supplied with or
without a plug. The plug shown is for
illustration only.
Control knobs for the cooking zones:
h
Front right
i
Rear right
j
Rear left
k
Front left
Overview
17
KM 370 / KM 370-1
a
Fast burner
b
Auxiliary burner
c
Wok ring
d
Wok burner
e
Normal burner
f
Pan support (3 pieces)
g
Symbols to indicate which gas
burner the control is for
h
Mains connection cable
Depending on country of destination,
the cooktop may be supplied with or
without a plug. The plug shown is for
illustration only.
Control knobs for the cooking zones:
i
Front right
j
Rear right
k
Middle
l
Rear left
m
Front left
Overview
18
KM 371
a
Fast burner
b
Auxiliary burner
c
Wok ring
d
Wok burner
e
Normal burner
f
Pan support (separate for each
burner)
g
Symbols to indicate which gas
burner the control is for
h
Mains connection cable
Depending on country of destination,
the cooktop may be supplied with or
without a plug. The plug shown is for
illustration only.
Control knobs for the cooking zones:
i
Front right
j
Rear right
k
Middle
l
Rear left
m
Front left
Overview
19
Control knobs
Symbol Description
Burner off, the gas supply is turned off
Strongest flame
Weakest flame
Overview
20
Burner
Wok burner
a
b
e
f
d
c
Auxiliary, normal and fast burners
a
c
f
d
e
a
Burner cap
b
Burner ring
c
Burner head
d
Burner base
e
Ignitor
f
Ignition safety device
Using for the first time
21
Please stick the extra data plate for
the appliance supplied with this
documentation in the space provided
in the "After sales service, data plate,
warranty" section of this booklet.
Alternatively, the additional label can
be stuck near the appliance if the
appliance markings are not visible
after installation.
Remove any protective wrapping and
stickers (but not the data plate).
Cleaning the cooktop for the
first time
Before using for the first time, clean
the cooktop with a damp cloth only
and then wipe dry.
Clean all removable parts of the
burner(s) with a solution of warm
water and a small amount of
washing-up liquid applied with a soft
sponge. Dry all parts thoroughly after
cleaning and then reassemble the
burners (see "Cleaning and care -
Burners").
Switching on the cooktop for
the first time
The metal components have a
protective coating which when heated
for the first time will give off a slight
smell and possibly some vapours.
The smell and any vapours given off do
not indicate a faulty connection or
appliance and they are not hazardous
to health.
Pans
22
Minimum pan base diameter
Burner Øcm
Auxiliary burner 10
Normal burner 12
Fast burner 14
Wok burner 14
Maximum diameter at top of pot/
pan
Burner Øcm
Auxiliary burner 22
Normal burner 22
Fast burner 24
Wok burner 24
– Select cookware that fits the size of
the burner:
Large diameter = large burner
Small diameter = small burner
– Refer to the chart above and ensure
that the pan diameter falls within the
minimum and maximum diameters
given for the burner you are using. If
the pan diameter is too large, flames
can spread out to the sides and
damage or burn the worktop, wall
claddings or surrounding units and
also parts of the cooktop or other
appliances. Pans which are too small
for the pan supports, or pans which
do not sit securely on the pan
supports, are dangerous and should
not be used.
The correct size of pan improves
cooking efficiency.
– Unlike pans that are used on an
electric cooktop, the bottom of pans
used on a gas cooktop do not have
to be flat to deliver good cooking
results.
– Remember when purchasing new
pans that manufacturers usually refer
to the diameter at the top of the pan
in their documentation.
– Any heat-resistant pans can be used
on a gas burner.
– Pans with thick bases are preferable
as these distribute heat more evenly.
With thin bases, there is a danger of
food overheating in places. Stir the
food frequently.
– Always place cookware on the pan
support supplied with the appliance.
Never place it directly on the burner.
– Position the pan centrally on the pan
support so that it sits securely and
cannot tip. A little movement is quite
normal and not a cause for concern.
– Do not use pots or pans with base
supports.
Tips on saving energy
23
– Use a pan lid whenever possible to
minimise heat loss.
– Wide, shallow pans are preferable to
tall, narrow ones. They will heat up
faster.
– Cook with as little water as possible.
– Reduce the power setting once the
water has come to the boil or the oil
is hot enough to fry in.
– Use a pressure cooker to reduce
cooking times.
Operation
24
Fire hazard!
Do not leave the cooktop unattended
whilst it is being used.
Switching on
The control for the burner required
must be pressed in and turned anti-
clockwise to the large flame symbol
to switch on. The ignitor will "click"
and ignite the gas.
When a control knob is activated, a
spark is generated on all burners. This
is normal and does not indicate a
fault.
When a flame is visible, keep the
control knob pressed in for
5-10seconds, and then let it go.
If the burner does not ignite or goes
out, turn the control knob back to "".
Aerate the room or wait at least one
minute before trying again. Try
keeping the control knob pressed in
for a little longer the next time.
If the burner does not ignite the
second time, turn the control knob
back to "" and see "Problem solving
guide".
Switching on during a power outage
If there is an interruption to the
electricity supply, the gas can be
ignited manually, e.g. with a match.
Press in the relevant control and turn
it anti-clockwise to the large flame
symbol.
Hold the control pressed in and light
the gas at the burner with a match.
Keep the control pressed in for a
further 5-10seconds and then
release it.
Operation
25
Adjusting the flame
The burners can be regulated at any
level between the strongest and
weakest flame.
As the outer part of the flame is much
hotter than the centre, the tips of the
flames should stay beneath the pan
base. Flame tips which extend beyond
the sides of the pan merely warm up
the air in the room and can also
damage pan handles and increase the
danger of injury.
Adjust the flame so that it does not
spread out beyond the sides of the
pan.
Switching off
Turn the control clockwise to position
"".
This stops the flow of gas and the flame
goes out.
Safety features
26
Thermo-electric ignition
This appliance has a thermo-electric
ignition safety device. If the flame goes
out, for example if food has boiled over
or if there is a sudden draught, and
automatic re-ignition has been
unsuccessful, the supply of gas to the
burner will be cut off. This will prevent
any gas escaping. To use the burner
again, turn the control knob to "".
The safety switch-off operates
independently from the electricity
supply. This means that it will still
work if the cooktop is used during a
power cut.
Cleaning and care
27
Danger of burning!
The burners must be switched off.
The cooktop needs to cool down.
Danger of injury!
The steam from a steam cleaning
appliance could reach electrical
components and cause a short
circuit.
Do not use a steam cleaner to clean
the cooktop.
The use of unsuitable cleaning
agents can cause the surfaces to
discolour or alter.
The external surfaces of this
appliance are all susceptible to
scratching.
Remove any cleaning agent residues
immediately.
Unsuitable cleaning agents
To avoid damaging the surfaces of your
appliance, do not use:
– cleaning agents containing soda,
alkalines, ammonia, acids or
chlorides,
– cleaning agents containing descaling
agents,
– stain or rust removers,
– abrasive cleaning agents, e.g.
powder cleaners and cream cleaners,
– solvent-based cleaning agents,
– dishwasher cleaner,
– grill and oven cleaners,
– glass cleaning agents,
– hard, abrasive brushes or sponges,
e.g. pot scourers, or sponges which
have been previously used with
abrasive cleaning agents,
– dirt erasers.
Cleaning and care
28
The surfaces of the burner
components and pan supports will
become more matt with time. This is
completely normal and does not
indicate damage to the material.
The cooktop should be cleaned after
each use.
Stubborn soiling should be soaked
first.
Dry the cooktop after using water to
clean it. This helps prevent lime
deposits.
Useful tip: Food that has boiled over
onto a hot cooktop can result in
discolouration on the burner
components. Immediately remove all
spilled food and all salt or sugar
splatters.
Stainless steel surfaces
Do not clean the area between the
cooktop and the worktop with sharp,
pointed objects.
This could damage the seals.
Soiling, particularly salty food or
liquid and olive oil, can cause
damage if left on the printed surfaces
for a long time.
Remove any soiling which comes
into contact with the printed flame
symbols straight away.
Stainless steel cleaning agents rub
off the printed symbols.
Do not use stainless steel cleaning
agents on printed symbols.
Clean stainless steel surfaces with a
solution of warm water and a small
amount of washing-up liquid applied
with a soft sponge. In the case of
stubborn dried-on soiling, soak first.
If necessary, the rough side of a non-
scouring sponge can be used.
Finally, dry with a clean soft cloth.
Useful tip: The Miele care product for
stainless steel can be used after
cleaning to help keep your appliance
looking good (see "Optional
accessories"). Apply sparingly with a
soft cloth following the instructions on
the packaging.
Cleaning and care
29
Ceramic surface
Do not clean the area between the
glass-ceramic surface and the frame
or the frame and the worktop with
sharp, pointed objects.
This could damage the seals.
Do not use washing-up liquid to
clean the appliance as washing-up
liquid will not remove all soiling and
deposits.
It will also form an invisible coating
which will cause permanent
discolouration of the ceramic
surface.
Clean the ceramic surface regularly
with a suitable ceramic cooktop
cleaning agent such as the Miele
ceramic and stainless steel cooktop
cleaner.
Wipe all coarse soiling off using a
damp cloth. Stubborn soiling may
need to be removed with a shielded
scraper blade.
Then clean the ceramic surface with
the Miele ceramic and stainless steel
cooktop cleaner (see "Optional
accessories") or a suitable proprietary
ceramic cooktop cleaner applied with
a paper towel or a clean cloth. Do not
apply cleaner whilst the cooktop is
still hot as this could result in
marking. Please follow the
manufacturer's instructions.
Wipe the surface afterwards with a
damp cloth to remove any cleaning
agent residues.
Residues can burn onto the appliance
the next time it is used and cause
damage to the ceramic surface.
Ensure that all cleaning agent residues
are removed.
Finally, dry the ceramic surface with a
clean soft cloth.
Any marks left by limescale residue or
water can be removed using the Miele
ceramic and stainless steel cooktop
cleaner.
Pan supports
Do not clean the pan supports in a
dishwasher.
Remove the pan supports.
Clean the pan supports with a
solution of warm water and a little
washing-up liquid applied with a soft
sponge. Stubborn soiling should be
soaked first.
After cleaning, dry the pan supports
thoroughly with a clean cloth.
Control knobs
The control knobs are not
dishwasher safe.
The control knobs should only be
cleaned by hand.
The control knobs may become
discoloured if they are not cleaned
regularly.
Clean the controls using a solution of
warm water and a little washing-up
liquid applied with a soft sponge.
Cleaning and care
30
Burner
Do not clean any parts of the burner
in a dishwasher.
The burner should be dismantled and
then cleaned by hand using a
solution of warm water and a little
washing-up liquid applied with a soft
sponge.
Parts of the burner that cannot be
removed should be wiped clean with
a damp cloth only.
The ignitor and ignition safety device
should be very carefully wiped clean
using a well wrung out cloth.
Do not let the ignitor get wet. If it gets
wet, it will not spark.
After cleaning, dry all surfaces with a
clean cloth. Make sure that the flame
slits are clean and completely dry.
The surfaces of the burner caps will
become more matt with time. This is
quite normal and does not indicate
damage to the burner caps. Nor will it
affect the operation of the cooktop.
Assembling the auxiliary, normal and
fast burners
a
c
f
d
e
Place the burner head onto the
burner base so that the ignitor
and the ignition safety device
extend through their respective holes
in the burner head. The burner head
must click into place correctly.
Place the burner cap onto the
burner head so that the locating
tabs fit into the notches in the burner
head.
Ensure parts are reassembled in the
correct order after cleaning.
Cleaning and care
31
Reassembling the wok burner
a
b
e
f
d
c
Place the burner head onto the
burner base so that the ignitor
and the ignition safety device
extend through their respective holes
in the burner head. The burner head
must click into place correctly.
Replace the burner ring.
Then place the burner caps in
position.
Ensure parts are reassembled in the
correct order after cleaning.
Problem solving guide
32
With the aid of the following guide, minor problems can be easily corrected
without contacting Miele. If, after reading this guide, you can't remedy the problem
yourself, please call Miele (see back cover for details).
Please note, however, that a call-out charge will be applied to unnecessary service
visits where the problem could have been rectified as described in these operating
instructions.
Danger of injury! Installation, maintenance and repairs may only be carried
out by a suitably qualified and competent person. Repairs and other work by
unqualified persons could be dangerous. Miele cannot be held liable for
unauthorised work. Do not attempt to open the casing of the cooktop yourself.
Problem Possible cause and remedy
The burner does not
ignite when the cooktop
is being used for the
first time or after it has
been out of use for a
longer period.
There could be an air lock in the gas pipe.
You may need to make several attempts before the
burner ignites successfully.
The burner does not
ignite after several
attempts.
There is a fault.
Turn all of the controls clockwise to "" and
interrupt the power supply to the cooktop for a few
seconds.
The burner is not correctly assembled.
Assemble the burner correctly.
The gas shut-off valve is closed.
Open the gas shut-off valve.
The burner is wet and/or dirty.
Clean and dry the burner.
The flame slits are blocked and/or wet.
Clean and dry the flame slits.
The gas flame goes out
after being lit.
The flames do not touch the ignition safety device
and the burner does not get hot enough:
The burner parts are not positioned correctly.
Position the burner parts correctly.
There is soiling on the ignition safety device.
Remove any soiling.
Problem solving guide
33
Problem Possible cause and remedy
The flame suddenly
looks different.
The burner parts are not positioned correctly.
Position the burner parts correctly.
The burner head or the holes in the burner cap are
dirty.
Remove any soiling.
The gas flame goes out
during operation.
The burner parts are not positioned correctly.
Position the burner parts correctly.
There has been a power outage.
See "Operation - "Switching on during a power
outage".
The ignitor on the
burner does not spark.
The mains circuit breaker has tripped.
You may need to contact a qualified electrician or
Miele.
There is food residue stuck between the ignitor and
the burner cap.
There is food residue on the ignition safety device.
Remove any soiling (See "Cleaning and care").
Optional accessories
34
Miele offers a range of useful
accessories, as well as cleaning and
conditioning products for your
appliance.
These products can be ordered from
the Miele online shop.
They can also be ordered directly from
Miele (see end of this booklet for
contact details).
Original Miele all purpose
microfibre cloth
Removes finger marks and light soiling.
Original Miele care product for
stainless steel 250 ml
Removes water marks, flecks and finger
marks. Helps keep the appliance
looking good for longer.
After sales service, data plate, warranty
35
After sales service
In the event of any faults which you cannot easily remedy, please contact Miele.
See back of this booklet for contact details.
Please quote the model and serial number of your appliance when contacting
Miele.
Data plate
Space in which to stick the extra data plate supplied with the appliance. Ensure
that the model number is the same as the one on the back of these operating
instructions.
Warranty
The manufacturer's warranty for this appliance is 2 years.
For further information, please refer to your warranty booklet.
www.miele.com.au
Miele Experience Centre and
Head Office Melbourne:
1 Gilbert Park Drive
Knoxfield, VIC 3180
Miele Experience Centre South Melbourne:
206-210 Coventry Street
South Melbourne, VIC 3205
Miele Experience Centre and Office Sydney:
3 Skyline Place
Frenchs Forest, NSW 2086
Miele Experience Centre and Office Brisbane:
39 Harvey Street North
Eagle Farm, QLD 4009
Miele Experience Centre and Office Perth:
83-85 Sir Donald Bradman Drive
Hilton, SA 5033
205-207 Stirling Highway
Claremont, WA 6010
Miele Experience Centre and Office Adelaide:
Miele Australia Pty. Ltd.
Miele New Zealand Limited
Level 2, 10 College Hill
Freemans Bay, Auckland 1011
Miele Experience Centre
Auckland:
8 College Hill
Freemans Bay, Auckland 1011
Telephone:
0800 464 353 (0800 4 MIELE)
www.miele.co.nz
Miele Global Headquarters
Germany
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Federal Republic of Germany
Head Office:
IRD 98 463 631
ACN 005 635 398
ABN 96 005 635 398
Miele Experience Centre Gold Coast:
131 Ferry Road
Southport, QLD 4215
M.-Nr. 05 827 401 / 06en-AU, NZ
KM362 / KM362-1 KM / KM370 / KM370-1 / KM371
