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en Customer Service
14
11.1 Malfunctions
Fault Cause and troubleshooting
The appliance is not working. The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The lighting does not work. Different causes are possible.
▶
Call the after-sales service.
→"Customer Service", Page14
▶
Defective LED lights may be replaced by the manufacturer, their customer
service or a qualified technician (electrician) only.
Remote control not working. The batteries are flat.
▶
→"Replacing the batteries in the remote control", Page13
In the LED display, the LEDs
flash one to five times after the
appliance is switched off.
The batteries are almost empty.
▶
→"Replacing the batteries in the remote control", Page13
The lighting automatically
switches on as soon as the appli-
ance is connected to the power
supply.
Demo mode is switched on.
▶
Press and hold and for approx.three seconds.
LED1 flashes in the LED display. The grease filters are saturated.
▶
→"Cleaning grease filters in the dishwasher", Page12
▶
→"Cleaning grease filters manually", Page12
LED2 flashes in the LED display. The odour filters are saturated.
▶
Change the odour filter. →Page12
12 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
12.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡ Inside the appliance (remove grease filters for ac-
cess).
¡ On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
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