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Searching… appears on the handset
• Check that the AC power adaptor is securely plugged into the base and AC
power outlet.
• Check that you are not too far from the base.
• Reset the Motorola AX device by removing the batteries from the handset and
pressing the RESET button on the base. Wait for around 15 seconds before
connecting it again. Allow up to one minute for the handset and base to
synchronize.
• Try re-registering the handset.
Cannot register a handset to the base
• Up to 5 handsets can be registered to the base. If 5 handsets are already
registered, de-register a handset before registering a new one.
Unable to open the Amazon Alexa app
• Force close the app.
• Restart your smartphone.
• Uninstall and reinstall the app.
• For further help you can go to Apple or Google support.
iOS - https://getsupport.apple.com/.
Android - https://support.google.com/android/.
Unable to open the hellovoice app
• Force close the app.
• Restart your smartphone.
• Uninstall and reinstall the app.
Alexa does not respond
• Check that the AC power adaptor is securely plugged into the base and AC
power outlet.
• Check that the Ethernet cable is securely plugged into the router.
• Check that your internet connection is working.
• Once the Alexa key is pressed wait for the beep before making your request.
• Check that the line is not in use and that there is no ongoing Alexa session on
another handset.
Unable to use Alexa to call a person or contact name
• Refer to the Alexa does not respond section above.
• Check that you have allowed Amazon Alexa app access to your smartphone
contacts.
• Check that your contact is correctly saved and listed in
Contacts
of the Amazon
Alexa app.
Help
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