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en Cleaning and maintenance
8
2Cleaning and maintenance
Cl eani ng and mai nt enanc e
Cleaning
Once the appliance is cool, use a sponge to clean it
with soap and water.
After each use, clean the surface of the respective
burner parts once they have cooled down. If any
residue is left (baked-on food, drops of grease etc.),
however little, it will become stuck to the surface and
more difficult to remove later. The holes and grooves
must be clean for the flame to ignite properly.
The movement of some pans may leave metal residue
on the pan supports.
Clean the burners and pan supports using soapy water
and scrub with a non-wire brush.
If the pan supports are fitted with rubber rests, ensure
that these are also cleaned. The rests may come loose
and the pan support may scratch the hob.
Always dry the burners and pan supports completely.
Water droplets or damp patches on the hob at the start
of cooking may damage the enamel.
After cleaning and drying the burners, make sure the
burner caps are correctly positioned on the diffuser.
Caution!
■ Do not remove the control knobs when cleaning the
appliance. The appliance may be damaged if
moisture finds its way inside.
■ Do not use steam cleaners. This could damage the
hob.
■ Never use abrasive products, steel scourers, sharp
implements, knives, etc. to remove bits of hardened
food from the hob.
■ Do not use knives, scrapers or similar implements to
clean the point where the glass meets the burner
trims, the metal frames or the glass/aluminium
panels, if fitted.
Maintenance
Always clean off any liquid as soon as it is spilt. This will
prevent food remains from sticking to the hob surface
and you will save yourself any unnecessary effort.
Never slide pans across the glass surface, as you may
scratch it. In addition, try not to drop heavy or sharp
objects on the glass. Never strike any part of the hob.
Grains of sand that may come from cleaning fruits and
vegetables will scratch the glass surface.
Melted sugar, or foods which contain a lot of sugar
which may have spilt, should be cleaned off the hob
immediately, using the glass scraper.
3Trouble shooting
Tr oubl e s hoot i ng
Sometimes certain faults detected can be easily
resolved. Before calling the Technical Assistance
Service, bear in mind the following advice:
Fault Possible cause Solution
The general electrical system
is malfunctioning.
Defective fuse. Check the fuse in the main fuse box and change it if it is
damaged.
The automatic safety switch or circuit breaker has
tripped.
Check the main control panel to see if the automatic safety
switch or circuit breaker has tripped.
The automatic switching on
function does not work.
There may be food or cleaning products stuck between
the ignition sparkers and the burners.
The space between the ignition sparker and the burner
must be clean.
The burners are wet. Dry the burner caps carefully.
The burner caps are not correctly positioned. Check that the burner caps are correctly positioned.
The appliance is not earthed, is poorly connected or the
earthing is faulty.
Contact the installation technician.
The burner flame is not uni-
form.
The burner components are not correctly positioned. Correctly place the parts on the appropriate burner.
The grooves on the burner are dirty. Clean the grooves on the burner.
The gas flow is not normal or
there is no gas.
The gas supply is blocked by gas taps. Open all gas taps.
If the gas is supplied from a gas cylinder, check that it is
not empty.
Change the gas cylinder.
The kitchen smells of gas. A gas tap has been left on. Turn off the taps.
Incorrect coupling of gas cylinder. Check that the coupling is sound.
Possible gas leak. Shut off the gas supply, ventilate the premises and imme-
diately notify an authorised installation technician to check
and certify the installation. Do not use the appliance until
ensuring that there is no gas leak in the installation or
appliance itself.
Customer service en
9
4Customer service
Cus t omer ser vi ce
When contacting our Technical Assistance Service,
please provide the product number (E-Nr.) and
production number (FD) of the appliance. This
information is given on the specifications plate located
on the lower section of the hob and on the label in the
user manual.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Warranty conditions
In the unlikely event that the appliance is damaged or
does not meet your expectations in terms of quality,
please inform us as soon as possible. For the warranty
to be valid, the appliance must not have been tampered
with, or used inappropriately.
The applicable warranty conditions are those set out by
the company's representative office in the country of
purchase. Detailed information is available from retail
outlets. Proof of purchase must be presented to obtain
the benefits of the warranty.
We reserve the right to introduce changes.
7Environmental protection
Envi r onment al pr ot ec t i on
If the ) symbol is shown on the specifications plate,
bear in mind the following instructions:
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly
manner.
The packaging of your appliance has been
manufactured using only the materials which are strictly
necessary to guarantee efficient protection during
transport. These materials are 100% recyclable, thus
reducing the environmental impact. You can also
contribute to caring for the environment by following the
advice below:
■ Dispose of the packaging in the appropriate
recycling bin.
■ Before you get rid of an old appliance, make sure
you disable it. Contact your local authority to find out
the address of your nearest recycling centre to
dispose of your appliance.
■ Do not pour used oil down the sink. Collect it in a
sealed container and take it to an appropriate
collection point or, failing that, place it in the rubbish
bin (it will end up in a controlled dump; this is
probably not the best option, but it will avoid
contaminating ground water).
The burner immediately
switches off after releasing the
control knob.
The control knob was not held down for long enough. Once the burner is on, hold the control knob down a few
seconds longer.
The grooves on the burner are dirty. Clean the grooves on the burner.
Fault Possible cause Solution
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning
used electrical and electronic appliances
(waste electrical and electronic equipment -
WEEE). The guideline determines the
framework for the return and recycling of used
appliances as applicable throughout the EU.
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