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Troubleshooting
This chapter summarizes the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/support
for a list of frequently asked questions or contact
the Consumer Care Center in your country.
Problem Possible cause Solution
The appliance
does not charge
when it is
connected to the
mains.
The appliance has
to be switched off
when you charge it.
Switch off the appliance.
I cannot switch
on the appliance
when it is
connected to the
mains.
You cannot use the
appliance when it
is charging. You can
only use the
appliance without
cord.
Disconnect the appliance
from the mains before use.
The appliance
does not work
anymore.
The rechargeable
battery is empty.
Charge the appliance (see
chapter ‘Charging’).
QP2630, QP2530: During
charging, the battery
charge indicator flashes.
QP2630, QP2520: During
charging, the charge
indicator on the adapter
lights up. If the battery
charge indicator does not
flash or light up, check
whether there is a power
failure or if the wall socket
is live. If there is no power
failure and the wall socket
is live but the battery
charge indicator still does
not flash or light up, take
the appliance to your
dealer or a Philips service
center.
24
English
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