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TROUBLESHOOING
1. Check whether the device is powered on and
is in the correct standby mode, if not please
refer to the factory reset section
2. Ensure the wifi password has been entered
into the app correctly ( Case sensitive)
3. Check that the phone is connected to the wifi
you are connecting the device to.
4. Ensure the network you are connecting it to is
2.4Ghz (5Ghz wifi networks are not
supported), and that there is a strong wifi
signal to the item.
5. Check the settings on the router. Encryption
should be WPA2-PSK and authorisation type
should be set to AES
6. If you are unable to connect throught the quick
connection method, please try following the
guide for connecting using the AP Mode.
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