Owner’s Guide
Brugervejledning
Bedienungsanleitung
Gebruikershandleiding
Guía del usuario
Käyttöohje
Notice d’utilisation
Manuale di istruzioni
Kezelési útmutató
Brukerveiledning
Podręcznik użytkownika
Bruksanvisning
QUIETCOMFORT
®
35 II
NOISE CANCELLING
2 - ENGLISH
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety and use instructions.
WARNINGS/CAUTIONS
• Do NOT use the headphones at a high volume for any extended period.
– To avoid hearing damage, use your headphones at a comfortable, moderate volume level.
– Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up
gradually until you reach a comfortable listening level.
• Do NOT use your headphones while driving for phone calls or any other purpose.
• Do NOT use the headphones with noise cancelling on at any time the inability to hear surrounding sounds may
present a danger to yourself or others, e.g., while riding a bicycle or walking in or near trac, a construction site or
railroad, etc.
– Remove the headphones, or use the headphones with noise cancelling o and adjust your volume, to ensure you
can hear surrounding sounds, including alarms and warning signals.
– Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the
headphones.
• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones o and contact
Bose customer service.
• Remove headphones immediately if you experience a warming sensation or loss of audio.
• Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or
property damage due to overheating.
• Do NOT use the headphones as aviation communication headsets except in case of emergency.
– No incoming audio will be heard with a discharged or improperly installed battery. This could result in the potential
of missed communications while piloting an aircraft.
– Extremely loud ambient noise levels common to many propeller-driven aircraft may impair your ability to receive
incoming audio communications, particularly during takeo and climb out.
– The headphones are not engineered for noise conditions, altitude, temperature or other environmental conditions
common in non-commercial aircraft, resulting in possible interference to critical communications.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your implantable
medical device.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL,
CSA, VDE, CCC).
• Do NOT expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
ENGLISH - 3
REGULATORY INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population.
It must not be co-located or operating in conjunction with any other antenna or transmitter.
Meets IMDA Requirements.
CAN ICES-3 (B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the
NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original
characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found,
the user shall cease operating immediately until no interference is achieved. The said legal communications means radio
communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or
other qualified professional for removal.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete
declaration of conformity can be found at: www.Bose.com/compliance
Frequency band of operation 2400 to 2480 MHz.
Bluetooth: Maximum transmit power less than 20 dBm EIRP
Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP
Please dispose of used batteries properly, following local regulations. Do NOT incinerate.
4 - ENGLISH
REGULATORY INFORMATION
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human
health and the environment. For more information on disposal and recycling of this product, contact your local
municipality, disposal service, or the shop where you bought this product.
Removal of the rechargeable lithium ion battery in this product should be conducted only by a
qualified professional. Please contact your local Bose retailer or see https://www.bose.com/compliance
for further information.
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speaker X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “7” is 2007 or 2017.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: 886 2 2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
Charging temperature range: 32° F – 113° F (0° C – 45° C)
Discharging temperature range: -4° F – 140° F (-20° C – 60° C)
ENGLISH - 5
REGULATORY INFORMATION
Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. The trademark “iPhone” is used with a license from Aiphone K.K.
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed to
connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple
performance standards. Apple is not responsible for the operation of this device or its compliance with safety
and regulatory standards. Please note that the use of this accessory with iPod, iPhone or iPad may aect wireless
performance.
Android, Google Assistant, Google Play and the Google Play logo are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Bose Corporation is under license.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Bose Corporation Headquarters: 1-877-230-5639
©2017 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior
written permission.
6 - ENGLISH
CONTENTS
Bose
®
Connect App
What can I do with the Bose Connect app? ........................................................... 8
What’s in the Carton
Contents ................................................................................................................................ 9
Headphone Controls
Power on ............................................................................................................................... 11
Power o ............................................................................................................................... 12
Headphone functions ....................................................................................................... 13
Media playback and volume functions .............................................................. 13
Call functions ............................................................................................................... 14
Action button functions .......................................................................................... 15
The Google Assistant
Set the Action button to your Google Assistant ................................................... 17
Use your Google Assistant ............................................................................................. 17
Noise Cancellation
Set the Action button to noise cancellation ........................................................... 18
Change the noise cancelling setting ................................................................. 18
Alternative Voice Control
Access alternative voice control .................................................................................. 19
Access your Google Assistant using the Multi-function button ...................... 19
Battery Charging
Charge the headphones .................................................................................................. 20
Charging time.............................................................................................................. 20
Hear the battery level .............................................................................................. 20
Status Indicators
Bluetooth
indicator ........................................................................................................ 21
Battery indicator ............................................................................................................... 21
ENGLISH - 7
CONTENTS
Voice Prompts
Voice prompts ..................................................................................................................... 22
Pre-installed languages ................................................................................................... 22
Change the language ....................................................................................................... 22
Disable voice prompts ..................................................................................................... 22
Bluetooth Connections
Connect your mobile device using the Bose
Connect app
(recommended) ................................................................................................................. 23
Choose an alternative connection method ............................................................. 24
Connect using the Bluetooth menu on your mobile device ..................... 24
Connect using NFC on your mobile device ..................................................... 26
Disconnect a mobile device ........................................................................................... 27
Reconnect a mobile device ............................................................................................ 27
Multiple Bluetooth Connections
Connect another mobile device ................................................................................... 28
Identify connected mobile devices ............................................................................. 28
Switch between two connected mobile devices ................................................... 28
Reconnect a previously connected device .............................................................. 29
Clear the headphone pairing list .................................................................................. 29
Care and Maintenance
Store your headphones ................................................................................................... 30
Clean the headphones ..................................................................................................... 31
Replacement parts and accessories ........................................................................... 31
Limited warranty ................................................................................................................ 31
Serial number location ..................................................................................................... 32
Troubleshooting
Common solutions ............................................................................................................ 33
8 - ENGLISH
BOSE® CONNECT APP
Download the Bose Connect app to keep your software up-to-date, personalize your
headphone settings, easily manage Bluetooth connections and access new features.
What can I do with the Bose Connect app?
• Easily connect to and switch between multiple mobile devices with a single swipe.
• Set up the Action button.
• Customize your headphone experience:
- Name your headphones.
- Select a voice prompt language or disable voice prompts.
- Change the noise cancelling setting.
- Adjust the auto-o timer.
• Access the product tour and help
• Keep headphones up-to-date with the latest software.
ENGLISH - 9
WHAT’S IN THE CARTON
Contents
Confirm that the following parts are included:
Bose® QuietComfort® 35 wireless headphones II Carry case
USB cable 3.5 mm audio cable
Note: If any part of your product is damaged, do not use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: global.Bose.com/Support/QC35ii
10 - ENGLISH
Power/Bluetooth
switch
Volume down
button
Action button
Volume up button
Multi-function
button
HEADPHONE CONTROLS
ENGLISH - 11
Power on
Slide the Power/Bluetooth switch to the right .
A voice prompt announces the battery level and the battery indicator glows according
to the current charge level.
HEADPHONE CONTROLS
12 - ENGLISH
HEADPHONE CONTROLS
Power o
Slide the Power/Bluetooth switch to the left.
Note: When the headphones are powered o, noise cancellation is disabled.
ENGLISH - 13
HEADPHONE CONTROLS
Headphone functions
The headphone controls are located on the back of the right earcup.
Media playback and volume functions
Volume up
Multi-function button
Volume down
Function What to do
Play/Pause
Press .
Skip Forward
Double-press .
Skip Backward
Triple-press .
Fast Forward
Double-press and hold the second press.
Rewind
Triple-press and hold the third press.
Volume Up
Press
+
.
Volume Down
Press
–
.
14 - ENGLISH
HEADPHONE CONTROLS
Call functions
The Multi-function button and microphone are located on the back of the
right earcup.
Multi-function
button
Microphone
Function What to do
Answer a call Press .
End a call Press .
Decline an incoming call Press and hold for one second.
Answer a second incoming call
and put the current call on hold
While on a call, press once.
Decline a second incoming call
and stay on current call
While on a call, press and hold for one second.
Switch between two calls With two active calls, double-press .
Create a conference call With two active calls, press and hold for one second.
Mute/unmute a call
While on a call, press
+
and
–
simultaneously.
ENGLISH - 15
HEADPHONE CONTROLS
Action button functions
The Action button is a programmable button that allows you to quickly and easily
access your Google Assistant or noise cancellation. The Action button is located on the
back of the left earcup.
Action
button
Programming options What to do
Your Google Assistant
To set the Action button to your Google Assistant, see
page 17.
Noise Cancellation To set the Action button to noise cancellation, see page 18.
Note: The Action button can only be programmed for one function at a time.
16 - ENGLISH
THE GOOGLE ASSISTANT
Your headphones have the Google Assistant built in. You can quickly enjoy
entertainment, stay connected, get information, and manage your day –
all without glancing at your phone.
For more information on what your Google Assistant can do, visit:
assistant.google.com/platforms/headphones
Note: The Google Assistant isn’t available in all languages and countries.
Action
button
ENGLISH - 17
THE GOOGLE ASSISTANT
Set the Action button to your
Google Assistant
1. Connect your headphones to your mobile device
2. Set up your Google Assistant using your mobile device:
• On your Android device, press and hold the home button to open the Google
Assistant and follow the on-screen instructions.
• On your iOS devices, open or download the Google Assistant app and follow the
app instructions.
Note: The Google Assistant is available on eligible Android 5.0 devices* or later. For
iOS devices, the Google Assistant app needs to be downloaded.
*Works on Lollipop, Marshmallow and Nougat Android Phones with Google
Play Services, >1.5GB of memory and 720p or higher screen resolution.
Use your Google Assistant
Function
What to do
Talk to your Google Assistant
Press and hold the Action button to begin.
For examples of questions and things you can do, visit:
https://assistant.google.com/platforms/headphones
Get your notifications Press the Action button.
Stop your Google Assistant Double-press the Action button.
Reply to a message (where
available)
After receiving a message notification, press and hold
the Action button to respond. When you’re done, release
the button.
18 - ENGLISH
NOISE CANCELLATION
Noise cancellation reduces unwanted noise providing a clearer, more lifelike audio
performance. You can choose your noise cancelling setting based on your listening
preferences and environment.
Note: To change the noise cancelling setting, you can use the Bose
Connect app or
set the Action button to noise cancellation.
Set the Action button to noise cancellation
In the Bose Connect app, tap the gear icon to access Action Button settings.
Change the noise cancelling setting
Press and release the Action button.
A voice prompt announces the noise cancelling setting. Continue to press and release
the Action button until you reach your preferred setting.
ENGLISH - 19
You can use the Multi-function button on your headphones to access the Google
Assistant or the native voice control on your mobile device.
Note: You can’t access voice control while on a call.
Access alternative voice control
If the Action button is set to your Google Assistant, you can access the native voice
control on your mobile device using the Multi-function button on the headphones.
Type of mobile device What to do
iOS (Siri)
Press and hold the Multi-function button for
one second.
You hear a tone that indicates voice control is active.
Android
Press and hold the Multi-function button for
one second.
You hear a tone that indicates voice control is active.
Note: If the Action button is set to your Google Assistant, see
page 16.
Access your Google Assistant using the
Multi-function button
If the Action button is set to Noise Cancellation, you can access your Google Assistant
on your Android mobile device using the Multi-function button on your headphones.
Press and hold the Multi-function button for one second.
You hear a tone that indicates voice control is active.
ALTERNATIVE VOICE CONTROL
20 - ENGLISH
Charge the headphones
1. Plug the small end of the USB cable into the micro-USB connector on the
right earcup.
2. Plug the other end into a USB wall charger or computer that is powered on.
Note: While charging, the battery indicator blinks amber. When the battery is fully
charged, the battery indicator glows green.
Charging time
Allow up to two hours to fully charge the headphones.
Notes:
• When connected wirelessly, a full charge powers the headphones for up to 20 hours.
• When connected using the audio cable, a full charge powers the headphones for up
to 40 hours.
Hear the battery level
Each time you power on the headphones, a voice prompt announces the battery level.
When the headphones are in use, you hear “Battery low, please charge now.”
Note: To visually check the battery, see the indicator l ocated on the right earcup. For
more information, see “Battery indicator” on page 21.
BATTERY CHARGING
ENGLISH - 21
STATUS INDICATORS
The Bluetooth and battery indicators are located on the right earcup.
Bluetooth indicator
Battery indicator
Bluetooth indicator
Indicator activity
System state
Blinking blue Ready to connect
Blinking white Connecting
Solid white (10 seconds) then
powers o
Connected
Battery indicator
Indicator activity
System state
Solid green Medium to full charge
Blinking amber Charging
Solid amber Low charge
Blinking red Need to charge
Solid red Charging error - contact Bose customer service
Note: If connected to an iOS device, the device displays the headphone battery level
near the upper right corner of the screen and in the notification center.
22 - ENGLISH
Voice prompts
Voice prompts guide you through the Bluetooth connection process, announce the
battery level and identify connected devices. You can customize voice prompts using
the buttons on your headphones.
Tip: You can also easily manage voice prompt settings using the Bose® Connect app.
Pre-installed languages
The following languages are pre-installed on your headphones:
• English • German • Korean • Swedish
• Spanish • Mandarin • Italian • Dutch
• French • Japanese • Portuguese
To check for additional languages
Additional languages may be available. To check for language updates,
download the Bose Updater.
Visit: btu.Bose.com
Change the language
When you power on the headphones for the first time, the voice prompts are in English.
To select a dierent language:
1. Press and hold
+
and
–
simultaneously until you hear the voice prompt for the first
language option.
2. Press
+
or
–
to move through the list of languages.
3. When you hear your language, press and hold the Multi-function button
to select.
Disable voice prompts
To disable and re-enable voice prompts, use the Bose Connect app.
Note: Disabling voice prompts does not disable your Google Assistant.
VOICE PROMPTS
ENGLISH - 23
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets and laptop computers. Before you can stream music from a
device, you must connect the device with your headphones.
Connect your mobile device using the
Bose
Connect app (recommended)
1. Power on the headphones (see page 11).
2. Download the Bose Connect app and follow the on-screen connection instructions.
Once connected, you hear “Connected to <device name>,” and the Bluetooth
indicator glows solid white.
BLUETOOTH CONNECTIONS
24 - ENGLISH
Choose an alternative connection method
You can connect your mobile device with your headphones using Bluetooth wireless
technology or Near Field Communication (NFC).
Connect using the Bluetooth menu on your mobile device
1. Slide the Power/Bluetooth button to the right and hold for two seconds.
You hear “Ready to connect another device” and the Bluetooth indicator
blinks blue.
BLUETOOTH CONNECTIONS
ENGLISH - 25
BLUETOOTH CONNECTIONS
2. On your device, enable the Bluetooth feature.
Tip: The Bluetooth feature is usually found in the Settings menu.
3. Select your headphones from the device list.
Once connected, you hear “Connected to <device name>,” and the Bluetooth
indicator glows solid white.
26 - ENGLISH
Connect using NFC on your mobile device
What is NFC?
NFC enables a Bluetooth connection by simply tapping two devices together. Refer to
your device owner’s guide to see if your model supports NFC.
Note: If your device supports a Bluetooth connection via NFC, you can use either
connection method.
1. With your headphones powered on, unlock your device and enable the
Bluetooth
and NFC features. Refer to your device owner’s guide to learn more
about these features.
2. Tap the NFC touchpoint on your device to the left underside of the headphones.
Your device may prompt you to accept the Bluetooth connection.
Once connected, you hear “Connected to <device name>,” and the Bluetooth
indicator glows solid white.
BLUETOOTH CONNECTIONS
ENGLISH - 27
Disconnect a mobile device
Disable the Bluetooth feature on your device.
Tip: You can also disconnect your mobile device using the Bose® Connect app.
Reconnect a mobile device
When powered on, the headphones try to reconnect with the two most
recently-connected devices.
Note: The devices must be within range (30 ft. or 9 m) and powered on.
BLUETOOTH CONNECTIONS
28 - ENGLISH
You can connect additional devices to your headphones. These Bluetooth connections
are controlled with the Power/Bluetooth switch . Voice prompts guide you through
controlling multiple connections. Before connecting an additional mobile device, make
sure this feature is enabled.
Tip: You can also easily manage multiple connected devices using the
Bose® Connect app.
Connect another mobile device
You can store up to eight connected devices in the headphone pairing list, and your
headphones can be actively connected to two devices at a time.
To connect another device, download the Bose Connect app (see page 23) or use
the Bluetooth menu on your mobile device (see page 24).
Note: You can only play audio from one device at a time.
Identify connected mobile devices
Slide to the right and release to hear which device is currently connected.
Switch between two connected
mobile devices
1. Pause audio on your first mobile device.
2. Play audio on your second mobile device.
Note: Your headphones receive phone calls from both devices, despite which
device is playing audio.
MULTIPLE BLUETOOTH CONNECTIONS
ENGLISH - 29
MULTIPLE BLUETOOTH CONNECTIONS
Reconnect a previously connected device
1. Slide the Power/Bluetooth switch to the right and release to hear which device
is connected.
2. Within two seconds, slide to the right and release again to connect to the next
device in the headphone pairing list. Repeat until you hear the correct device name.
3. Play audio on the connected mobile device.
Clear the headphone pairing list
1. Slide to and hold for 10 seconds, until you hear “Mobile device list cleared.”
2. Delete your headphones from the Bluetooth list on your mobile device.
All devices are cleared and the headphones are ready to connect.
30 - ENGLISH
Store your headphones
The earcups rotate for easy, convenient storage. Place the headphones flat into the case.
1. Rotate both earcups inward so they lay flat.
Left earcup
Right earcup
2. Fold the left earcup up toward the headband.
Notes:
• Make sure to power o the headphones when not in use.
• Before storing the headphones for more than a few months, make sure the battery is
fully charged.
CARE AND MAINTENANCE
ENGLISH - 31
Clean the headphones
Your headphones may require periodic cleaning.
• Wipe the outside surfaces with a soft, dry cloth.
• Don’t allow moisture to get inside the earcups or the audio input connector.
Replacement parts and accessories
Replacement parts and accessories can be ordered through Bose customer service.
Visit: global.Bose.com/QC35ii
Limited warranty
Your QuietComfort® 35 wireless headphones II are covered by a limited warranty. Details
of the limited warranty are provided on the product registration card that is included in
the carton. Please refer to the card for instructions on how to register. Failure to register
will not aect your limited warranty rights.
The warranty information provided with this product does not apply in Australia
and New Zealand. See our website at www.Bose.com.au/en_au/support/policies.html
or www.Bose.co.nz/en_nz/support/policies.html for details of the Australia and
New Zealand warranty.
CARE AND MAINTENANCE
32 - ENGLISH
Serial number location
The serial number is located beneath the right scrim in the back of the earcup.
The scrim is the inner screen which covers and protects the components inside
the earcup.
To view the serial number, grab the scrim at the top edge and gently peel it away. Be
careful not to press down on or remove any other components inside the earcup as this
could damage the headphones.
S/N: 0110010001AE
S/N: 0110010001AE
Scrim
CARE AND MAINTENANCE
ENGLISH - 33
Common solutions
If you experience problems with your headphones:
• Check the state of the status indicators (see page 21).
• Charge the battery (see page 20).
• Increase the volume on your headphones, mobile device and music app.
• Try connecting another mobile device (see page 28).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Symptom Solution
Headphones don’t
power on
Charge the battery.
Headphones don’t
connect with your
mobile device
• Check the state of the status indicators (see page 21).
• Disconnect the back-up audio cable.
• Disconnect the USB charging cable.
• On your mobile device:
- Disable the Bluetooth feature and then re-enable.
- Delete your Bose® QuietComfort® wireless headphones II from
the Bluetooth list on your device. Connect again.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
• Connect another mobile device (see page 28).
• Visit global.Bose.com/support/QC35ii to see how-to videos.
• Clear the headphone pairing list (see page 29) and
connect again.
Headphones don’t
connect using NFC
• Check the state of the status indicators (see page 21).
• Make sure your device supports Bluetooth connecting via NFC.
• Unlock your device and enable the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your mobile device to the
NFC touchpoint on the headphones.
TROUBLESHOOTING
34 - ENGLISH
Symptom Solution
No sound
• Power on the headphones and charge the battery.
• Check the state of the status indicators (see page 21).
• Increase the volume on your headphones, your mobile device
and music source.
• Slide the Power/Bluetooth switch to the right and release to
hear the connected device. Make sure you are using the correct
device.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
• Use a dierent music source.
• Connect another mobile device (see page 28).
• If two mobile devices are connected, pause your other
device first.
• If two mobile devices are connected, move the devices within
range of the headphones (30 ft. or 10 m).
Poor sound quality
• Use a dierent music source.
• Connect another mobile device (see page 28).
• Disconnect the second device.
• Move your mobile device closer to the headphones and away
from any interference or obstructions.
No sound from a device
connected by the back-up
audio cable
• Secure the ends of the back-up audio cable.
• Increase the volume on your headphones, your mobile device
and music source.
• Connect another device (see page 28).
Poor sound quality from
a device connected by
audio cable
• Secure the ends of the back-up audio cable.
• Connect another device (see page 28).
Battery won’t charge
• Secure the ends of the USB charging cable.
• Try another charging source.
• If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.
Your Google Assistant not
responding
• Make you are in a country where the Google Assistant
is available.
• For additional support, visit: support.google.com/assistant
Action button does
not change the noise
cancelling setting
• Make sure your headphones are powered on.
• Make sure the Action button is set to noise cancellation.
• Use the Bose® Connect app to change the noise
cancelling setting.
TROUBLESHOOTING
ENGLISH - 35
TROUBLESHOOTING
©2017 Bose Corporation, The Mountain,
Framingham, MA 01701-9168 USA
AM792727 Rev. 00
