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31
TROUBLESHOOTING
If you experience Possible Causes Solution
Error Code Appears in Display (cont.)
Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle.
F6E1
Communication lost with
MCU
Communications problem between
ACU and MCU.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F6E2
Communication lost with
ACU
Communication missing from ACU to
HMI.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F6E3
Communication lost with
HMI
Communication missing from HMI to
ACU.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7E2
Motor control over
temperature or over
current fault or motor
drive/motor control driver/
motor control DC bus
failure
Problem detected with motor control
over temperature or over current.
Also possible MCI internal failure,
motor error designed by MCU
developer, or MCI DC bus under
voltage.
Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7E8
Motor temperature max
fault
Motor over temperature detected. Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7E9
Locked rotor
MCI locked rotor detected. Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7EA
Lost phase fault
MCI motor lost phase detected. Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F7EC
Overload fault
MCI motor overload detected. Try resetting the washer/dryer by unplugging it from the outlet
and then plugging it back in. If unsuccessful, call for service.
F8E1
No water ow detected/
ll timeout
Washer/dryer may not be connected
to the home water supply. Home
water supply valves may not be
turned on. Inlet hoses to washer/dryer
may be kinked. Inlet valves on
washer/dryer may have failed.
Make sure that the washer/dryer is connected to the home
cold water supply and that the home water supply valve is
turned on. Verify that the inlet hose to the washer/dryer is
not kinked. If problem persists, call for service.
F8E3
Overow of water
detected/overow cannot
drain
Inlet valves on washer/dryer are
leaking internally and washer/dryer
cannot drain during overow.
Call for service.
F9E1
Drain timeout/
drain pump failure
Drain pump lter on washer/dryer
may need to be cleaned. Bellow
drain holes in washer/dryer may
be obstructed. Washer/dryer drain
hose or home drain system may be
obstructed. Drain pump on washer/
dryer may have failed.
Clean drain pump lter on washer/dryer. Check bellow drain
holes in washer/dryer for obstructions. Check washer/dryer
drain hose and home drain system for obstructions. If problem
persists, call for service.
FCE1
Wi-Fi error
HMI cannot communicate with Wi-Fi
module.
Call for service.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
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