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www.VIZIO.com
VIZIO VMM26 F20I User Guide
Products must be returned to the address specified by VIZIO Customer Service and must be
shipped in the original packaging, with freight prepaid to VIZIO, and must be received in new
and unused condition. The return authorization number must be included in the packaging.
VIZIO reserves the right to assess fees for any damaged or missing parts in addition to the ten
percent (10%) restocking fee.
Return authorization numbers are valid for only fifteen (15) days from issuance. The customer is
responsible for and must prepay all shipping charges and shall assume all risk of loss or
damage to the product while in transit to VIZIO. If the product is returned to VIZIO (i) without a
VIZIO return authorization number, and/or (ii) beyond the fifteen (15) day period, and/or (iii)
without proper packaging, VIZIO retains the right to refuse delivery of such return or may
return the unit to the customer at the customer's expense and with no refund issued. This
return policy does not apply to defective products. Please read VIZIO's Limited Product
Warranty for warranty terms and conditions.
On-Site Warranty Repair Procedure
On-Site Warranty Repair generally is performed on repairable displays which are 30 inches and
larger.
If VIZIO Technical Support determines that a problem with a display unit may be within the
terms and conditions of the VIZIO Limited Product Warranty and that an on-site repair may be
performed, the customer will be provided with an on-site repair authorization number and
on-site repair instructions. The determination for performing the on-site repair may be
dependent upon the manufacturing defect and is at VIZIO's option and sole discretion. Proof of
purchase is required to confirm the product is within the one-year limited warranty period and
meets the terms and conditions of the VIZIO Limited Product Warranty.
On-site repair service is requested through VIZIO's third-party service provider. After VIZIO
provides the customer with the on-site repair (OSR) authorization number, the third-party
service provider will contact the customer and will schedule the repair at the customer's
location. The total approximate time for the repair process, which includes the repair diagnosis,
dispatching the technician, shipping the replacement part(s), and arranging the appointment
with the customer, is completed within approximately 3 to 5 business days, pending
availability of these factors.
If it is determined the product can not be repaired on-site, the customer will be required to ship
the unit to VIZIO's service center, per the below warranty replacement procedure.
VIZIO is not responsible for the de-installation or re-installation of the product. However, some
standard installation may be performed during the on-site repair, at VIZIO's option and sole
discretion. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.
Warranty Replacement Procedure
Warranty Replacement generally is performed on displays which are determined to be
economically unrepairable.
If VIZIO Technical Support determines that a problem with a display unit may be within the
terms and conditions of the VIZIO Limited Product Warranty and that a repair is not
economically possible, based on certain manufacturing defects in materials and/or
workmanship, and/or at VIZIO's option and sole discretion, the customer will be provided with
a return authorization number and replacement instructions. Proof of purchase is required to
confirm the product is within the one-year limited warranty period and meets the terms and
conditions of the VIZIO Limited Product Warranty.
For displays forty-two inches (42") and larger, VIZIO will generally cover the transportation
charges to perform an on-site swap of the original unit with the replacement unit. For displays
under forty-two inches (42"), the customer is responsible for the transportation charges to
VIZIO's service center. VIZIO will be responsible for the return transportation charges from the
service center to the customer. Please read VIZIO's Limited Product Warranty for warranty
terms and conditions.
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