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12 CUSTOMER CARE - NZ: 0800 002 999
Troubleshooting Guide
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor doesn’t start or blade
assembly doesn’t rotate.
• For the cups, make sure that the tabs are seated in the slots and
turned clockwise.
Food is unevenly chopped.
• Either you are chopping too much food at once, or you are not pulsing
properly. Reduce the amount of food in the cup.
Food is too finely chopped or
too watery.
• The food has been over processed. Use short pulses for best results.
Press down on the cup in short intervals.
You cannot achieve snow
from ice cubes.
• For best results use ice straight from the freezer. Try using short pulses
instead of one long one.
• Make sure the cup is completely dry before adding ice.
Cup is leaking.
• Make sure that your lid or blade assembly is properly assembled to the
cup. Leaking may occur if it is misaligned when twisted onto the cup.
Turn the lid tightly clockwise.
Unit doesn’t turn on.
• Make sure the unit is plugged in.
• Rotate and press down on the cup to turn the unit on.
• Make sure the blade assembly is properly assembled to the cup and that
it is not misaligned.
Unit doesn’t turn off.
• Unplug the power cord from the electrical outlet and call customer
service for support.
Doesn’t mix well.
• Pulse ingredients for best results. Press down on the cup in short
intervals for even blending and chopping. For frozen ingredients, pulse in
short intervals of 2-5 seconds and repeat.
Lid/blade assembly will not
properly align to the cup.
• Set the cup on a level surface. Place the lid or blade assembly on top of
the cup and align the threads so that the lid/blades sit flat on the cup.
Twist clockwise so that the lid/blades evenly align to the cup until you
have a tight seal.
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