Alarm
Ring Alarm Base Station
The central hub of your Ring Alarm system.
Connects all of your Alarm devices to the
Ring app, so you’ll always stay in control of
your home, wherever you are.
Connects to power with the included
power supply.
Ring Keypad
Gives you hands-on control of your Ring
Alarm system. Mount it on a wall or place it
on a table near a door you use often.
Connects to power using the USB power
supply and cable.
Say hello to Ring Alarm.
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Ring Motion Detector
Alerts you to movement inside your home.
Mounts using hardware included with the
Motion Detector Install Kit.
Ring Range Extender
Extends the Z-Wave wireless network to reach
distant Alarm devices.
Ring Contact Sensor
Alerts you when a door or window is opened.
Uses the Sensor magnet and mounting hardware
included with the Contact Sensor Install Kit.
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1. Your home + Ring Alarm
Base Station
Keypad
Range Extender
Motion Detectors
Contact Sensors
This sample house shows how
Ring Alarm can be set up in a
home. You should customize
your Ring Alarm setup to meet
your own needs.
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2. Set up your Ring account.
1. First, download the Ring app for your iOS or Android device.
• Before setting up your Ring Alarm, make sure you have the latest version of the
Ring app from the app store.
2. Next, create your account.
• If you’re new to Ring, tap Create Account. The app will ask you to enter your home or
property address, your name, and email address, then ask you to create a password.
• If you already have a Ring account used for other Ring devices or Ring.com, use it to
log in to the Ring app.
3. Now you’re ready to begin setting up your Ring Alarm.
• From the Menu, tap Set up a device.
• Then tap Security Devices.
• Then tap Base Station.
Setting up your Ring Alarm is simple, and the Ring app will walk you through the process,
step by step. If you have any questions or need help with your Alarm, start here:
ring.com/alarm-faq
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The app will guide you through the setup process.
To allow the app to communicate with the Base Station during setup,
you’ll be prompted by the app to press the Pairing button on the back
of the Base Station until the blue ring begins spinning.
3. Set up your Alarm Base Station.
The first time your Base Station connects to the internet,
it will automatically begin a software update, which may
take a few minutes. The Base Station LED light should
show a blue ring with yellow spinning around. When it’s
complete, the LED will be blue.
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Blue Spinning
Ready to pair
Blue Solid
Pairing successful
Blue Flashing
Pairing failed
White Climbing
Connecting to Wi-Fi
White Solid
Connected to
Wi-Fi or Ethernet
White Flashing
Wi-Fi network
connection failed
LED patterns during pairing
LED patterns connecting to internet
Once your Base Station is set up, the LED light ring will use color to tell
you the status. Visit ring.com/alarm-faq for an explanation of Base Station
LED light patterns.
Follow the app to continue the setup process.
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4. Set up professional monitoring.
What is professional
monitoring?
Professional monitoring is a service that
can alert the authorities and call you
when a security threat is detected by
your Ring Alarm.
How does it work? The Alarm Base Station
sends a signal to the monitoring center
when a threat is detected. The monitoring
center responds to your Alarm signals.
They call to check if it’s a real emergency,
and can dispatch emergency responders
to your home if needed.
How do you get professional monitoring?
After you add your Base Station, open a
web browser, visit ring.com/protect-plans
and subscribe to the Ring Protect Plus plan.
When you’re done, use the Ring app to set
up professional monitoring.
Permits and Registrations: Many local
municipalities require an alarm permit
or registration for professionally
monitored alarms.
See Page 30 to learn more about Permits
and Registrations.
What is self monitoring?
If you skip professional monitoring, your
Ring Alarm will be self monitored. In an
emergency, your Alarm will sound but
it won’t signal the monitoring center,
and emergency responders won’t be
dispatched unless you call them yourself.
If you choose self monitoring now, you
can go back and sign up for professional
monitoring at any time.
See the chart on page 23 for an in-depth
comparison of professional monitoring
vs. self monitoring.
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Emergency Contacts
(Professional monitoring only)
When an alarm signal is received, the
monitoring service will call your list of
emergency contacts - people you trust
to answer the call and take care of your
home in case you can’t be reached.
Your emergency contacts should
be able to:
• Answer their phone and handle
Alarm emergencies.
• Respond to your home if assistance
is needed.
• Unlock your home to give emergency
responders access to your home if
necessary.
• Use your Ring Alarm and disarm it,
if asked by authorities.
Verbal Password
(Professional monitoring only)
If your Ring Alarm is triggered and the
monitoring center calls, you and your
emergency contacts will be asked to
verify your identity. To do this quickly,
we use a verbal password.
Choose a verbal password you’ll remember
and store it in a safe place.
• It can be a single word (no spaces)
or a number.
• It should be different from any access
codes used to arm and disarm your Alarm.
We don’t save your verbal password in the
app, but if you forget it, create a new one
using the Ring app.
Don’t forget to share this password
with all of your emergency contacts!
Save our number as a contact!
If we call during an emergency, you’ll know it’s us.
Ring Alarm: 833-209-2159
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5. Set up your Alarm devices.
For the easiest setup, complete all three steps for each device before moving on to the next
one. Using the app and this guide, we’ll help you position your Alarm to improve the security
of your home.
Don’t pull out all of the tabs at once! It can make setting up your
Ring Alarm a lot more complicated. Wait until you’re ready to set up
a certain device, then only pull its tab when the app prompts you.
If you need to take a break and finish adding any of your security devices later, you can close
the app. When you’re ready, simply reopen the Ring app and tap the Set up a device button
on the dashboard or side menu.
Setting up your Ring Alarm security devices involves three steps:
1
Connect
the device to
your Ring Alarm.
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Configure
any unique settings
as needed.
3
Install
the device
in your home.
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Understanding Ring Alarm device codes.
Your Ring Alarm kit comes with a lot of devices. Each device has a
unique QR code and a 5-digit code on the back.
When working in the app, you can use this code to identify the
device you’re working with. These sample images show you where
you will find QR codes on your Ring Alarm devices.
Back of Motion Detector Back of Contact Sensor
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If you have multiple Contact
Sensors to add to your Ring Alarm,
remember to connect, configure
and install Sensors one at a time.
Connect
1
Configure
2
To connect a Contact Sensor, pull the tab
out of the back.
Using the app, choose the Sensor placement
(Door or Window), give it a unique name
describing the location, and assign it to a
room.
Door and Window Settings: If you’re using
the Contact Sensor on a door, remember to
configure the Placement setting to “Door”,
then decide if it’s a primary or secondary
door. Primary doors have Entry and Exit
Delays to prevent you from accidentally
triggering the alarm.
See page 21 to learn about Entry and Exit Delays.
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Contact Sensor
Contact Sensors can be installed on any door
or window. It doesn’t matter which direction
you install them or whether the Sensor or
magnet goes on the trim, as long as the
notches on the Sensor and magnet line up
and are no more than 1/2” apart.
We recommend installing Contact Sensors on
every door and window that could be used
to gain access to your home. This includes
all first floor windows, and any second floor
windows above a garage, porch, or large tree.
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1. Find the brackets for the back of the
Sensor and magnet in the accessory bag.
2. Choose a mounting location (on the
non-hinged side of the door) where
the Sensor and magnet will be no more
than 1/2” apart, and the notches on the
side of the two parts will be aligned
(see right).
3. Mount the brackets using the included
tape or screws.
4. Snap the Sensor and magnet onto
their brackets.
Tampering a Sensor: Opening a Sensor cover
will show that the Sensor is “tampered” within
the Ring app. When you close the cover, the
Sensor should return to normal.
If you need to arm your Alarm while a Sensor
is tampered, you will be prompted to bypass
it to continue arming.
See page 19 to learn about Bypassing Sensors.
Install
3
1/2" (1.27cm)
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Motion Detector
Motion Detectors are designed to be smart. They detect movement
through rooms and hallways which an intruder would be likely to
pass through, while allowing you and your family to move freely
through your home.
In Normal Mode, your sensor detects motion constantly, but will
only notify you to the first detection. After three minutes of no
activity, it will restore and be ready to notify you again.
In Test Mode, your sensor detects motion constantly and will notify
you about every 15 seconds. This can help you test for blind spots,
pets, and other environmental triggers.
What you need to know about your Motion Detector:
• Should be installed 7’ above the floor.
• Can be placed in a corner or on a flat wall (see illustrations).
• Requires a line of sight view of the room or area
with no obstacles or blind spots.
• Should never face a heat source such as a stove, fireplace or
windows with direct sun.
• Designed to ignore pets under 50lbs when set to the lowest
motion sensitivity settings.
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1. Locate the bracket for
the back of the Detector
in the accessory bag.
2. Securely mount the
bracket using the
included tape or screws.
3. Snap the Motion Detector
onto its bracket.
Install
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Connect
1
To connect your Motion
Detector, pull the tab out
of the back.
Configure
2
Using the app, decide if this
Motion Detector will be used
in an entryway or a room,
then give it a unique name
and assign it to a room.
Motion Detector on a wall Motion Detector in a corner
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Keypad
You’ll use your Keypad to arm and disarm your Alarm, so we recommend that you place it
in the hallway or near the door you most often use to exit and enter. Some people install a
second Keypad in their bedroom for easy access at night.
Connect
1
Configure
2
Install
3
Using the steps shown in the app, plug the Keypad into
a socket with the included USB cable and wall adapter.
Give your Keypad a unique name and add it to a room.
Don’t forget, you must create a personal access code,
which is used to arm and disarm your Alarm.
The Keypad can be mounted flush on a wall or placed on a
table using the reversible bracket, and can be left plugged
in or unplugged. Follow the instructions on the next page.
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2
3
5
6
8
9
0
4
7
X
To use the Ring Keypad on a table:
1. Slide the bracket off the Keypad.
2. Flip the bracket over, then slide it
back onto the Keypad.
To install the Ring Keypad on a wall:
1. Slide the bracket off the Keypad.
2. Place the mounting bracket on the wall,
then use the wall anchors and screws
from your kit to fasten the bracket to
the wall. (If using anchors, you should
pre-drill holes.)
3. Slide the Keypad onto the bracket.
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Range Extender
Range Extenders expand the range of your Ring Alarm
network and enable your devices to communicate with
the Base Station.
Connect
1
Configure
2
Install
3
The Range Extender works
best when it’s placed
between your Base Station
and your most distant Alarm
devices. You may need to
move this around to different
outlets within your home to
find the best placement.
To connect your Range Extender,
plug it into any outlet for pairing.
Using the app, give it a unique name
and assign it to a room.
Plug the Range Extender into an outlet
between your Base Station and one or
more Alarm devices.
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Away Mode
When you arm in Away
Mode, by default all
Sensors are armed. This
Mode should be used
when you go out and
there’s no one at home.
Disarmed Mode
No Sensors inside your home are armed.
This is useful when you’re at home and
want the freedom to go in and out easily.
Home Mode
When you arm in Home
Mode, only door and
window Sensors are
armed by default. This
Mode should be used
when someone wants to
stay home and feel safe.
6. Learn to use Ring Alarm.
Alarm Modes
Your Alarm system has three Security Modes to choose from: Disarmed, Away, and Home.
You can switch between them using the Keypad and the Ring app.
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How to Arm and Disarm your Ring Alarm:
Using the Keypad, enter your personal access code, and then press the
Disarmed, Away, or Home Mode button.
Using the app, simply tap the Mode of your choice.
Disarming will cancel your alarm signal.
If you’re professionally monitored, disarming the system during an alarm
cancels the alarm signal sent to the monitoring center. In an emergency,
allow the alarm to continue without disarming until you’re sure response
is not needed.
Bypassing Sensors
The bypass feature allows you to arm your Alarm and
ignore a Sensor until the next time you arm your Alarm.
It’s most often used when you want to arm your Alarm
and need to leave a window open or ignore a device
issue now and resolve it at a later time.
Using your Keypad: When you try to arm and need to
bypass a Sensor, your Keypad will prompt you “Sensors
require bypass.” The ! icon in the top right corner will
turn on, and the
button will blink. You can press the
button to accept or do nothing to cancel arming.
Using the app: If you try to arm your Alarm and a Sensor
needs to be bypassed, you’ll get a notification.
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Choosing which Sensors are monitored in each mode
Each Security Mode monitors specific groups of Sensors. By default, Away Mode arms
all Sensors and Home Mode arms only Contact Sensors used on doors and windows.
You can customize which Sensors are armed in Home and Away Mode. For example,
if you want to avoid arming a specific door while in Home Mode, you can adjust this
using Mode Settings.
Sensors monitored in
Away Mode
Sensors monitored in
Home Mode
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Understanding Entry & Exit Delay
Exit Delay gives you a short period of time to leave your home once you’ve armed Ring
Alarm. You’ll hear a series of chirps to remind you that there is only a few seconds to exit
your home and close the door. When your Exit Delay ends, your Alarm is in Armed Mode.
Opening your door will trigger the Entry Delay to begin counting down.
Entry Delay gives you a short time to disarm your Ring Alarm when entering your home.
You’ll hear reminder chirps during the delay, and when the delay ends, if you don’t
disarm, your Ring Alarm siren will sound.
To use Entry and Exit Delays, set the Contact Sensor Placement setting to Main Door.
Customize each delay for any time between 0 seconds (no delay) and 180 seconds
(3 minutes). Just make sure you have enough time to arm and disarm your Alarm.
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Professional
monitoring with
Ring Protect Plus
Self monitoring
When a security threat is detected, the Sensor sends a
signal to your phone or email (if turned on).
Ring Alarm sends a notification to your phone, email
(if turned on). Shared Users on your account also get alerts.
Ring Alarm sends the signal to the monitoring center.
Cellular backup sends the signal if your internet is down.
The monitoring center calls emergency contacts, asks for
the verbal password, and checks if help is needed.
Emergency responders are dispatched to your home
if needed. *
* If local laws require alarm verification, the monitoring center first
dispatches Guard Response if you’ve opted-in to this service.
What happens when your Ring Alarm begins to sound?
Your Ring Alarm experience may differ depending on whether or not you’ve signed up
for professional monitoring. Professional monitoring is only available with a subscription
to Ring Protect Plus.
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Owners
The Owner is the
master account
used to set up
your Ring Alarm.
Shared Users
Best for family
members, trusted
friends, caregivers,
and pet sitters.
Guest Users
Best used for
short-term visitors
and contractors.
Arm and disarm via Keypad
with access code
Arm and disarm via app
View cameras
Change device settings
Add and delete users
Access billing and
account settings
Requires an email address
for account setup
Owners and Shared Users
You can invite trusted people to use your Ring Alarm, and provide them with limited access.
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Adding Shared and Guest Users
To add users to your account:
1. Open the side menu in the Ring app.
2. Tap Settings, then tap Users.
3. Add a user:
• Android: Tap the
icon in the bottom right corner.
• iOS: Tap the Add User button at the bottom of the screen.
• Web: Tap the
button in the blue header bar.
4. Tap the user type you want to add.
• Shared Users: Choose a unique access code to arm
and disarm via the Keypad, then tap Send Invite.
(If a Shared User doesn’t accept your invitation via
email within seven days, it’s cancelled. You can always
resend it using the app.)
• Guest Users: Choose an access code they can use with
the Keypad, tap Done, then give the access code to your
Guest User.
To delete a Shared or Guest User from your Ring account,
tap on the user’s name, then tap Remove User.
To remove only Alarm access without deleting the user, tap the
user’s name, then tap checkmark next to Alarm Base Station.
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Triggering the Panic alarm will sound the
siren. If you’re professionally monitored,
it will also send a signal to the monitoring
center, who will request dispatch of local
authorities immediately, and call you and
your emergency contacts, one at a time,
until someone is reached.
How to trigger Panic alarm:
Ring Alarm features a Panic Alarm just in
case an emergency occurs while you’re at
home. To trigger it, press and hold the
and buttons on the Keypad at the same
time for three seconds.
Only test your Panic alarm during
your 7-Day Practice Mode. After
the 7-Day Practice Mode ends,
only press the Panic alarm in a
real emergency.
Managing your alerts
Your Ring Alarm system can send notifications
to your phone and email
• When a device goes offline
• When the alarm begins to sound
• If a device has a low battery
and for a variety of other events.
To adjust which notifications you receive,
open the side menu, tap Settings, and select
Alarm Alerts. You and your Shared Users can
turn your preferred notifications on and off.
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7. Let’s cover some security basics...
7-Day Practice Mode
(Professional monitoring only)
7-Day Practice Mode is designed to help you learn how to use
your Ring Alarm, develop good security habits, and reduce
false alarms.
After you complete your professional monitoring sign up,
your Ring Alarm is in 7-Day Practice Mode. During this time,
if you set off your Alarm, you’ll get a call with an automated
message. (You’ll also have the option to speak with a live
person and get help if you need it.)
After seven days, your Alarm will automatically be in full
professional monitoring mode, and setting off your Alarm will
trigger a live call and a request for the emergency response.
If you need full professional monitoring immediately, you can
exit out of the 7-Day Practice Mode using the app or website,
under Monitoring in the Settings menu.
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Practice, Practice, Practice.
Everyone in your home should practice arming and disarming your Ring Alarm as often as
possible. In addition to reducing false alarms, it will help you identify how to adjust settings
and customize the Alarm for your home.
These suggestions can also help you feel more comfortable using your Ring Alarm:
Have everyone in your home
download the app and give them
Shared User access.
Confirm that everyone in your home
knows the verbal password.
Check that your Motion Detector
coverage doesn’t have any blind spots.
Adjust your Motion Detectors so pets
don’t set off the alarm.*
Check that the Exit and Entry Delays
allow you enough time to leave and
enter your home.
Have all emergency contacts save
the Ring Alarm number as a phone
contact with a unique ringtone.
Ensure your emergency contact list
and phone numbers are up to date.
* Motion Detectors are designed to ignore pets weighing 50 lbs or less, when the Motion Detector is
mounted at a 7-foot height and set to the lowest sensitivity levels.
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Preventing false alarms
A “false alarm” occurs when someone
or something accidentally triggers your
Alarm and the siren sounds, but there is
no real emergency.
False alarms divert emergency responders
from true emergencies, and in some areas,
homeowners are charged fines for false
alarms.
The best way to prevent false alarms is to
understand what causes them.
Causes of false alarms
• Using Entry and Exit Delays that are
too short.
• Not answering the phone when the
monitoring center calls.
• Forgetting your verbal password, and
forgetting to share with emergency
contacts.
• Poorly-planned device set up, such as
placing a Motion Detector across from
a busy window.
• Arming in Away Mode instead of Home
Mode when you’re at home.
Ways to prevent false alarms
• Make your emergency contacts Shared
Users on your account.
• Choose an easy-to-remember verbal
password, and share it with your
emergency contacts.
• Make sure that everyone in your home
is comfortable arming and disarming
the Alarm.
• Save the Ring monitoring center phone
number 833-209-2159 as a contact in
your phone.
• Customize your Entry Delay to provide
enough time to disarm the Alarm when
you get home.
• Check that Exit Delay settings gives you
enough time to exit your home and
close the door.
• Test that your Motion Detectors are not
aimed at heat sources or windows, both
of which can trigger the Alarm.
• Make sure anyone who uses your Ring
Alarm knows to arm in Away Mode only
when no one will be at home.
Visit ring.com/alarm-faq for more tips on
avoiding false alarms.
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Permits and Registrations
(Professional monitoring only)
Some jurisdictions require residents to
register their home security systems or get
a permit in order to dispatch authorities.
At Ring, we want to make sure you’re in
compliance with local laws.
Every jurisdiction has different rules and
application forms for getting a permit, and
sometimes they require a small annual fee.
We will email you to let you know if you
need to get the permit, if Ring will obtain
the permit on your behalf, or if you don’t
need one, and other important details.
If you don’t get an email from Ring within
5 business days (and it’s not in your Spam
folder), contact Ring for more information.
Once you have a permit...
If your Alarm permit includes a permit
number and expiration date, add these to
your Ring app. To do this, open the menu,
tap Settings, tap Monitoring, then tap
Permit and choose your Permit type to add
the details. In some locations, emergency
responders may not be dispatched to your
home unless your permit registration number
is on file. Please note: not all permits and
alarm registrations have numbers.
The fine print
We work hard to make sure you have up-to-
date information about your local permit
and registration laws, but some jurisdictions
change their requirements and applications
often. You can always reach out to your local
municipality directly to ask about permit
requirements.
Download your insurance
certificate.
To download a Ring Alarm certificate for your
insurance company, please log in to your
account on Ring.com. Hold your mouse over
your name in the upper right corner, then
click Settings, click Monitoring, and click
Certificate.
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8. Any questions?
We’ve got answers!
Sometimes you need a little extra help with...
• Installing Sensors and replacing batteries.
• Understanding the lights on your Keypad and Base Station.
• Using your Ring Alarm with Amazon Alexa.
• Avoiding false alarms.
We recommend that you start here:
ring.com/alarm-faq
You’ll find answers to the most commonly asked questions and other things you didn’t even
think to ask. Learn everything you wanted to know about your Ring Alarm.
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For additional help, visit: ring.com/help
Or give us a call…
US 1 800 656 1918
Canada 1 855 300 7289
Worldwide +1 310 929 7085
For a list of all our customer support numbers, visit: ring.com/callus.
To review your warranty coverage,
please visit www.ring.com/warranty.
© 2019 Ring LLC or its affiliates.
Ring and all related logos are trademarks of Ring LLC or its affiliates.
Last updated: 06/05/19
